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Service Delivery Manager
Centorrino TechnologiesService Delivery Manager responsible for customer relations and collaboration with technical teams at Centorrino Technologies.
About the role
Key responsibilities & impact- Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements.
- Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer.
- Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.
- Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
- Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines.
Requirements
What you’ll need- A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives, including your peers and your customers.
- Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
- Excellent listening, negotiation and presentation abilities
- Strong technical understanding, or the ability to learn technological products and services very quickly
- Understanding technical issues and technical jargon and be able to communicate back in layman’s terms for the customer to understand
Benefits
Comp & perks- Hybrid working with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- A valid *Vulnerable People /* Working with Children Check (WWCC) and Police Check are required.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITIL principlesservice delivery reportingSLA management
Soft Skills
customer serviceempathycommunicationpresentationnegotiationlisteninginfluence