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Infrastructure and Systems Engineer
Centorrino TechnologiesInfrastructure and Systems Engineer providing Level 2/3 technical support at Centorrino Technologies. Ensuring systems remain secure, reliable, and highly available in Australia's Microsoft infrastructure environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering Microsoft 365 services, managing Azure infrastructure, and maintaining Windows Server environments. Proficient in PowerShell scripting, cybersecurity principles, and providing technical support in complex infrastructure settings.
Highest-signal resume keywords
Microsoft 365 AdministrationAzure Infrastructure ManagementWindows Server ManagementPowerShell ScriptingCybersecurity Principles
ATS Keywords
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Hard Skills
Level 2/3 Technical SupportExchange Online AdministrationSharePoint Online AdministrationTeams AdministrationActive Directory ManagementGroup Policy ManagementVMware VirtualizationHyper-V VirtualizationNetwork Infrastructure ConfigurationBackup and Disaster Recovery Management
Soft Skills
Excellent Troubleshooting AbilitiesStrong Communication SkillsAutonomous Work CapabilityProactive MindsetTechnical Leadership
Tools & Technologies
Microsoft AzureMicrosoft DefenderMicrosoft SentinelVPN TechnologiesNetwork SwitchesRoutersFirewalls
Certifications & Qualifications
Microsoft 365 AdministratorAzure Administrator AssociateAzure Solutions ArchitectITIL Foundation Certification
Industry Keywords
Managed Services ProviderHybrid Cloud EnvironmentsITIL Service ManagementCybersecurity OperationsInfrastructure Improvement Projects
Tech Stack
Tools & technologiesAzureCloudCyber SecurityFirewallsSwitchingVMware
About the role
Key responsibilities & impact- Provide Level 2/3 technical support and escalation across Microsoft 365, Azure and on-premises infrastructure.
- Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams and Entra ID.
- Manage Azure resources including virtual machines, networking, storage and identity services.
- Maintain Windows Server environments, Active Directory and Group Policy.
- Administer and support VMware and/or Hyper-V virtualisation platforms.
- Configure and troubleshoot network infrastructure including switches, routers, firewalls and VPN connectivity.
- Monitor infrastructure health, identify risks and proactively resolve performance and availability issues.
- Support cybersecurity operations by responding to security incidents, applying security best practices and assisting with threat remediation.
- Perform system patching, upgrades and vulnerability remediation across server and cloud environments.
- Manage backup and disaster recovery solutions, ensuring successful testing and recovery readiness.
- Develop and maintain PowerShell scripts to automate routine administration tasks.
- Produce and maintain technical documentation, knowledge articles and standard operating procedures.
- Collaborate with vendors and third-party providers to resolve infrastructure issues.
- Provide mentoring and technical guidance to the on-site ICT resource where required.
- Participate in after-hours support for critical incidents and planned maintenance activities.
- Contribute to infrastructure improvement projects and technology initiatives.
Requirements
What you’ll need- Demonstrated experience in a Level 2/3 Infrastructure or Systems Engineer role.
- Strong experience administering Microsoft 365, including Exchange Online, SharePoint, Teams and Entra ID.
- Hands-on experience managing Microsoft Azure infrastructure and services.
- Solid knowledge of Windows Server, Active Directory and Group Policy.
- Experience supporting VMware and/or Hyper-V environments.
- Strong networking knowledge across switching, routing, firewalls and VPN technologies.
- Experience supporting hybrid cloud environments integrating on-premises infrastructure with Microsoft Azure.
- Understanding of cybersecurity principles, incident response and security best practices.
- Experience managing backup, disaster recovery and business continuity solutions.
- Strong PowerShell scripting skills to automate administration and operational tasks.
- Excellent troubleshooting and problem-solving abilities across complex infrastructure environments.
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Ability to work autonomously, manage competing priorities and provide reliable technical leadership when required.
- A proactive mindset with a focus on continuous improvement, documentation and operational excellence.
- Microsoft certifications (Azure Administrator Associate, Microsoft 365 Administrator, Azure Solutions Architect or similar) - desirable.
- Experience with Microsoft Defender, Sentinel or other Microsoft security technologies - desirable.
- Experience working within a Managed Services Provider (MSP) or multi-client environment - desirable.
- ITIL Foundation certification or experience working within ITIL service management practices - desirable.
Benefits
Comp & perks- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.