ExactCare

Customer Support

• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.
• Document all incoming calls and dialogue within company software.
• Resolve client drug benefit concerns of a medical, financial, or technological nature.
• Provides enrollment support for new PACE enrollees.
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
• Provides help desk support to network pharmacies.
• Education PACE staff regarding CK and network pharmacy processes for facility participants.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
• Coordinates and sets up couriers to ensure timely medication delivery.
• Attend department and company meetings and educational programs upon request.
• Ensures that HIPAA guidelines are followed in every communication with clients.
• Interest in learning new tasks for development purposes.
• Embody AnewHealth’s Core Values in all communications and interactions.

Pharmacy Call Center Support Specialist – 9AM-5:30PM ET Sat.-Sun., 3:30PM-12AM Friday, Monday, Tuesday

Pharmacist

• Providing an exceptional customer service experience each day in a phone based environment.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
• Requiring outbound calls to patients.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
• Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
• Maintaining patient records with strong attention to detail and confidentiality.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
• Embody AnewHealth’s Core Values in all communications and interactions.

Certified Pharmacy Technician

• Ensuring clinical accuracy and execution of patient prescriptions
• Verification of hard copy and digital Rxs
• Communication with healthcare professionals, patients and technicians via phone and email
• Supervision and execution of incoming and outgoing prescription transfers
• Ensure all legal, privacy and compliance requirements are met
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned

Clinical Pharmacist

Onboarding Specialist

• Conduct thorough and accurate audits of employee’s performance through remote monitoring.
• Collaborate and provide consultation within and across teams to ensure that quality standards are met and working with leadership to enforce Quality program guidelines regarding failure to meet quality standards.
• Ensure right amount of calibrations and audits are completed based on set standard for interaction type.
• Provide input and status updates regarding Quality processes and results on a regular basis.
• Effectively engage with and reassure members to deliver outstanding customer service, modeling successful behaviors, processes while providing coaching to team members.
• Participates in weekly calibration sessions.
• Maintain an overall positive and supportive attitude towards leaders, colleagues and key stakeholders.
• Serve as a subject matter expert and responsible for leading a chat for questions for the team.
• Providing weekend and evening coverage as needed to support the department.
• Scheduling and connecting patients to Onboarding Specialists for medication reviews.
• Working within defined parameters to identify work expectations and quality standards.
• Assist in workforce oversight by monitoring Finesse and Call Queues.
• Available to take all incoming calls during high call volume periods and conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.
• Responsible for achieving key performance metrics as set forth by the management team.
• Maintain and prepare accurate reports.
• Participates in relevant trainings to stay informed of any operational changes and assist in training and shadowing.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Onboarding Coordinator Lead

• Review account billing for accuracy and communicate changes accordingly with patients
• Coordinate patient profiles with appropriate pharmacy support and services
• Providing an exceptional customer service experience each day in a phone-based environment
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
• Working through current case queues to problem solve for patient care issues
• Patient outreach to collect payments and coordinate payment plans
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf
• Maintaining patient records with strong attention to detail and confidentiality
• Accurate retrieval of all prescription information and verifying through doctor calls
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Certified Pharmacy Technician – Outreach

Operations

• coordinate the definition and implementation of new and on-going technology efforts to drive growth, service, quality, and cost improvements across the operations team
• defining, measuring, and analyzing aspects of various projects
• work closely with the operations leadership team and information technology to create plans for maintaining progress and implementing controls
• create project deployments by pulling together data from a myriad of sources and pareto these priorities
• development and implementation of new IT tools, capital projects and behavioral/procedural improvements

Operations Technology Coordinator

• Perform end-to-end pharmacy technician duties for live patients using the Patient First platform
• Lead validation of platform functionality under real-world production conditions
• Act as a subject matter expert (SME) for workflows, systems, and UAT processes
• Identify defects, inefficiencies, and usability issues while maintaining patient safety
• Provide structured, actionable feedback to product, IT, and operations teams
• Support Pharmacy Supervisors and Managers in driving department efficiency and consistency
• Serve as a lead resource and mentor for pharmacy technicians participating in UAT

Lead Pharmacy Technician – User Acceptance Testing

• Conduct a health and medication review with the patient
• Responsible for accurate data entry of a patient’s prescription information
• Responsible for achieving key performance metrics
• Create positive first impression of AnewHealth/ExactCare
• Educate facilities, institutions and patients about ExactCare
• Manage the patient assessment process to grow business
• Maintain accurate records and prepare reports
• Call on prospective patients daily and schedule them for telephonic reviews
• Participate in daily team huddles and training sessions
• Open lines of communication with management

Call Center Representative

• Providing an exceptional customer service experience each day in a phone-based environment
• Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions
• Placing outbound calls to patients to create, maintain or update their medication profiles
• Effectively assist with patient questions over the phone
• Working through current case queues to problem solve for patient care issues
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
• Collect on patient balances when patient has an amount due
• Maintaining patient records with strong attention to detail and confidentiality
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers
• Accurate retrieval of all prescription information and verifying through doctor calls
• Entering a high volume of data; processing prescription information with speed and accuracy
• Placing welcome calls to newly onboarded patients and establish a trusted point of contact
• Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base
• Embodying AnewHealth’s Core Values in all communications and interactions

Certified Pharmacy Technician – Call Center Claims Adjudication

• Call on prospective patients daily and schedule them for assessments with our Onboarding Specialists
• Handle inbound calls from both patients and referral sources
• Accountable for daily and weekly goals for assessments scheduled
• Communicate effectively with patients
• Work independently and also as a key member of the entire team
• Maintain constant contact with referral sources, Onboarding Specialists, and other internal associates
• Place scheduled assessments on the Onboarding Specialist calendar
• Document all calls, tasks and appointments in Salesforce
• Create positive first impression of AnewHealth/ExactCare and the unique services we provide
• Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls
• Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned

Onboarding Coordinator

• Running and compiling multiple daily, weekly and monthly reports under the supervision of the Pharmacist Lead
• Providing an exceptional customer service experience each day in a phone-based environment
• Answering inbound calls from current patients and serving as an ExactCare Pharmacy expert to resolve their questions
• Placing outbound calls to patients to create, maintain or update their medication
• Making outbound calls to patients to offer MTM comprehensive medication reviews and scheduling or connecting patients to clinical pharmacists for comprehensive medication reviews or clinical education
• Making outbound calls to assess nonadherence, identifying barriers to adherence, and providing adherence education/contacting providers when needed
• Screening inbound phone calls and voicemail messages to determine appropriate action and escalating calls as needed
• Maintaining patient records with strong attention to detail and confidentiality
• Balancing various tasks/responsibilities and with minimal supervision
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base

Pharmacy Technician Lead

• Gain a comprehensive understanding of AnewHealth Business and Pharmacy Operations through structured new-hire training and cross-departmental shadowing.
• Assist in tracking and analyzing the Capitalized Roster, departmental operating expenses (OpEx), and contractor resource allocation.
• Utilize modern cloud management tools to monitor, analyze, and communicate cloud spend trends to stakeholders, helping to drive cost-conscious engineering cultures.
• Assist the leadership team with ad-hoc projects and other essential duties as directed.

IT Operations Intern

Human Resources

• Oversee the administration, configuration, and continuous improvement of Workday modules (e.g., HCM, Recruiting, Talent, Payroll, Benefits)
• Establish governance frameworks, standards, and best practices for HR systems usage and data integrity
• Partner with HR leadership to align technology solutions with strategic workforce initiatives
• Evaluate and implement new HR technology capabilities and enhancements
• Lead HRIS efforts for mergers, acquisitions, and divestitures, including due diligence, system integration strategy, and execution
• Manage data mapping, migration, validation, and reconciliation activities across systems
• Develop integration roadmaps to transition acquired entities into Workday or other HR platforms
• Ensure compliance with regulatory, privacy, and data security requirements during integrations
• Supervise, mentor, and develop HRIS analysts and support staff
• Assign and prioritize workload, ensuring timely and accurate delivery of projects and support
• Foster a culture of continuous improvement and innovation within the HRIS team
• Act as a liaison between HR, IT, Finance, and external vendors
• Translate business requirements into technical solutions and system configurations
• Provide guidance and training to HR and business users on system functionality
• Oversee development of dashboards, reports, and analytics using Workday tools
• Ensure accurate and timely reporting for compliance, audits, and business insights
• Maintain data integrity, security, and compliance with applicable laws and company policies
• Support internal and external audits related to HR systems and data

Supervisor, HR Technology – Integration

Learning and Development

• Facilitate training sessions from short workshops to comprehensive multi-day programs
• Collaborate with stakeholders to design training lessons and onboarding guides
• Create high-quality training materials for on-site learners
• Evaluate and refine training programs to enhance effectiveness
• Conduct assessments to identify skill and knowledge gaps
• Lead enhanced orientation programs for new employees

Pharmacy Call Center Support Specialist – 9AM-5:30PM ET Sat.-Sun., 3:30PM-12AM Friday, Monday, Tuesday

Certified Pharmacy Technician

Clinical Pharmacist

Onboarding Coordinator Lead

Certified Pharmacy Technician – Outreach

Operations Technology Coordinator

Lead Pharmacy Technician – User Acceptance Testing

Certified Pharmacy Technician

Onboarding Specialist

Certified Pharmacy Technician – Call Center Claims Adjudication

Onboarding Coordinator

Pharmacy Technician Lead

IT Operations Intern

Supervisor, HR Technology – Integration

Pharmacy Corporate Trainer