Senior Workforce Capacity Analyst

ExactCare

Senior Workforce Capacity Analyst supporting workforce planning and operational reporting for pharmacy operations. Collaborating with departments to improve workforce visibility, planning effectiveness, and operational performance.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Support workforce planning activities through development and maintenance of staffing models, forecasts, and capacity analyses
Analyze staffing gaps, labor utilization, hiring plans, transfers, and workforce trends
Assist with monthly, quarterly, and annual workforce planning processes
Validate workforce assumptions and ensure planning models accurately reflect operational needs
Monitor staffing performance against budgeted and planned targets
Develop, maintain, and automate recurring workforce and operational reporting
Produce analyses that identify trends, risks, opportunities, and performance drivers
Create dashboards, scorecards, and visualizations to support operational and leadership decision-making
Ensure data accuracy and integrity across workforce planning and reporting processes
Support ad hoc reporting and analytical requests from operational leadership
Identify opportunities to streamline reporting, improve efficiency, and reduce manual effort
Develop and maintain automated reporting tools and analytical solutions
Document processes, methodologies, and reporting standards
Partner with technology and operational teams to improve access to workforce and operational data
Assist with project tracking, readiness assessments, staffing analyses, and implementation planning
Provide analytical support for special projects and organizational priorities
Coordinate data collection, validation, and reporting for cross-functional initiatives
Serve as a trusted analytical resource for Workforce Capacity Management and operational leadership
Present findings and recommendations in a clear and concise manner
Collaborate effectively across departments to support workforce and operational objectives
Demonstrate ownership, accountability, and responsiveness in support of business needs

Requirements

What you’ll need

High school diploma/GED required
3+ years of experience in workforce planning, business analytics, operations analytics, reporting, or a related analytical role
Experience with Power BI, Tableau, SQL, or other reporting and visualization tools
Experience with automation and workflow tools such as Microsoft Power Automate, Power Apps, or similar technologies
Experience in healthcare, pharmacy operations, call center operations, or other high-volume operational environments
Knowledge of workforce planning, forecasting, capacity management, or labor analytics, supporting operational or executive reporting processes
Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, data analysis, and reporting
Strong analytical, problem-solving, and organizational skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Strong written and verbal communication skills.

Benefits

Comp & perks

medical/dental/vision
flexible spending
company-paid life insurance
short-term disability
voluntary benefits
401(k)
Paid Time Off
paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

workforce planningbusiness analyticsoperations analyticsreportingforecastingcapacity managementlabor analyticsdata analysisautomationdata validation

Soft Skills

analytical skillsproblem-solvingorganizational skillscommunication skillscollaborationownershipaccountabilityresponsivenesstime managementadaptability