ExactCare

• Assist in the preparation of federal and state income tax returns and to ensure compliance with tax filing requirements and regulations
• Assist the VP of Tax with annual accounting for income taxes (ASC 740) including preparation of tax provisions, cash tax projections, and forecasting effective tax rate
• Manage the process and timely filing of sales and use tax returns, and personal property tax returns
• Assist with tax audits and communicate with government agencies to address and resolve state notices
• Responsible for maintaining tax basis fixed asset records
• Collaborate with the Tax Manager and the VP of Tax to complete multiple internal tax-related projects as needed
• Embody AnewHealth’s Core Values in all communications and interactions.

Senior Tax Analyst

Customer Support

• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.
• Document all incoming calls and dialogue within company software.
• Resolve client drug benefit concerns of a medical, financial, or technological nature.
• Provides enrollment support for new PACE enrollees.
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
• Provides help desk support to network pharmacies.
• Education PACE staff regarding CK and network pharmacy processes for facility participants.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
• Coordinates and sets up couriers to ensure timely medication delivery.
• Attend department and company meetings and educational programs upon request.
• Ensures that HIPAA guidelines are followed in every communication with clients.
• Interest in learning new tasks for development purposes.
• Embody AnewHealth’s Core Values in all communications and interactions.

Pharmacy Support Specialist, 2:00PM-10:30PM Wed-Fri, 9AM-5:30PM Sat-Sun

• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service
• Document all incoming calls and dialogue within company software
• Resolve client drug benefit concerns of a medical, financial, or technological nature
• Provides enrollment support for new PACE enrollees
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place
• Provides help desk support to network pharmacies
• Education PACE staff regarding CK and network pharmacy processes for facility participants
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations
• Coordinates and sets up couriers to ensure timely medication delivery
• Attend department and company meetings and educational programs upon request
• Ensures that HIPAA guidelines are followed in every communication with clients
• Interest in learning new tasks for development purposes
• Embody AnewHealth’s Core Values in all communications and interactions

Pharmacy Technician Support Specialist

• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service
• Document all incoming calls and dialogue within company software
• Resolve client drug benefit concerns of a medical, financial, or technological nature
• Provides enrollment support for new PACE enrollees
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place
• Provides help desk support to network pharmacies
• Education PACE staff regarding CK and network pharmacy processes for facility participants
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations
• Coordinates and sets up couriers to ensure timely medication delivery
• Attend department and company meetings and educational programs upon request
• Ensures that HIPAA guidelines are followed in every communication with clients
• Interest in learning new tasks for development purposes
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned

Pharmacy Support Specialist

Operations

• Process incoming and outgoing transfer requests, verifying all patient and prescription data
• Review account billing for accuracy and communicate changes accordingly with patients
• Coordinate patient profiles with appropriate pharmacy support and services
• Providing an exceptional customer service experience each day in a phone-based environment
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
• Working through current case queues to solve problems for patient care issues
• Patient outreach to collect payments and coordinate payment plans
• Maintaining patient records with strong attention to detail and confidentiality
• Accurate retrieval of all prescription information and verifying through doctor calls
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base
• Other tasks as required

Certified Pharmacy Technician – Operations

Product Manager

• Create and manage product documentation (e.g., BRDs / PRDs, release documents, product guides, product catalogs, product bill of materials, component libraries)
• Serve as a central contact point with engineering, operations, growth, marketing, and support departments
• Track, update, and prioritize tasks and bugs in tools like JIRA
• Aid with the coordination of product releases and launches
• Streamline workflows to increase efficiency
• Gather, interpret, and report on product performance data (KPIs)

Product Management Coordinator, Analyst

Billing Specialist

• Execute monthly billing processes, including enrollment and disenrollment updates, data validation, and invoice preparation.
• Review and reconcile client census counts and supporting billing inputs to ensure completeness and accuracy.
• Generate and distribute invoices in accordance with contractual terms and internal controls.
• Review vendor-related charges (e.g., courier invoices) and ensure appropriate client billing allocation.
• Support resolution of pharmacy billing issues, including rebills, claim rejections, and insurance discrepancies.
• Partner with operational teams and network pharmacies to investigate and resolve PBM and billing issues.
• Process and document billing adjustments, including medication return credits.
• Prepare billing schedules and documentation to support internal reviews and external audits.
• Assist with onboarding new clients or transitions of services to ensure billing continuity.
• Assist with audits, including annual PACE audits, quarterly PBM audits, and other internal or external reviews.

Accountant

• Prepare weekly statement/invoice files, review exceptions, and verify invoices and adjustments in accordance with company policy and contract terms.
• Load and reconcile daily cash receipts from various sources, including Lockbox, Credit Card programs, etc. and ensure accurate application to customer accounts.
• Monitor accounts receivable aging and proactively follow up with customers to resolve outstanding balances.
• Oversee the process to refund patient accounts, as appropriate, and assist with filing Unclaimed Funds reports with the states.
• Support cash flow forecasting through timely and accurate AR reporting.
• Assist with month-end and year-end close processes, including analysis and reporting of AR balances and related reserves.
• Assist with annual out of pocket expense statement preparation for patient accounts.
• Research and resolve customer billing discrepancies and payment variances in coordination with sales, customer service, and operations teams.
• Maintain accurate and organized documentation for audits and internal controls and assist with gathering audit requests, as necessary.
• Contribute to process improvements and automation initiatives to enhance AR efficiency.
• Assist with establishing and reporting on key metrics and operating efficiencies to assess the ROI.
• Ensure compliance with GAAP and internal accounting policies.