ExactCare

Pharmacist

• The Pharmacy Technician Lead serves as the subject matter expert of their designated pharmacy team.
• They will work alongside the Pharmacy Supervisors and Managers to drive and support department efficiencies.
• In this role, the expectation is to lead by example and support company and department goals as well as demonstrate their ability to drive results and achieve a consistent standard of work from the team.
• High level of contribution in front line, day to day work as assigned by leadership
• Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support
• Help coordinate the completion of cross training through communication and scheduling with designated trainees
• Provide a high level of subject matter expertise to the department in supporting continuous improvement projects including training guides and SOP development
• Support leadership in diagnosing and improving performance of team members
• Embody AnewHealth’s Core Values in all communications and interactions.

Lead Pharmacy Technician

Director

• Own the ACE Patient Experience COE measurement strategy and KPI framework, including metric definitions, governance rules, calculation logic, and standard reporting cadences aligned to journey phases (0–90 days and 90+)
• Build and maintain executive-ready dashboards and recurring performance readouts (weekly/monthly/quarterly), ensuring reporting is trusted, consistent, and decision-oriented
• Establish and maintain a unified VoP taxonomy and driver framework (themes, sub-themes, severity, journey stage, channel), including QA standards, sampling processes, and ongoing validation to ensure signal integrity
• Integrate and validate experience signals across sources (e.g., NPS/sentiment surveys, complaint and escalation workflows, contact drivers, digital engagement telemetry, communications performance), ensuring data consistency and a single source of truth for experience insights
• Quantify top friction drivers using rate + impact analyses (cohort/segment/journey-stage breakdowns), and produce clear prioritization inputs that partner teams can act on within their roadmaps
• Own closed-loop measurement and improvement tracking, including the operational reporting system that connects shipped changes to outcome movement and highlights what changed, what moved, and what did not
• Lead experience attrition and retention analytics, identifying leading indicators, validating driver contributions, segmenting cohorts, and supporting the enterprise’s ability to predict and prevent churn
• Support AI-driven patient sentiment initiatives by preparing labeled datasets, auditing model outputs, defining confidence thresholds, measuring classification accuracy, and operationalizing sentiment into actionable themes and driver reduction plans
• Partner with IT, Product, Operations, Patient Experience, and Growth leaders to define instrumentation and data requirements for experience-critical touchpoints (portal/SMS/email flows, service recovery events, intake milestones), ensuring telemetry exists to measure adoption, friction, and outcomes
• Produce ELT-ready experience narratives that connect patient experience signals to enterprise outcomes (retention, conversion, speed to service, delight, contact reduction), including clear recommendations, risks, and tradeoffs
• Support M&A and partnership integrations by establishing experience measurement baselines, aligning KPI definitions and VoP taxonomy across acquired/partner populations, and delivering post-integration reporting that tracks friction drivers, adoption, and retention impact through the closed-loop improvement model
• Drive continuous improvement of the analytics operating model, including documentation of data sources, metric lineage, refresh cycles, and stakeholder enablement on how to use experience reporting consistently

Director, Patient Experience Analytics

Full-stack Engineer

• Develop and champion a comprehensive, long-term knowledge management strategy tailored to the software development lifecycle based on the ITIL principles
• Design and maintain the tooling and platforms required for knowledge capture, storage, and retrieval
• Design and roll out governance models and workflows that ensure knowledge is consistently and accurately captured, reviewed, and published
• Establish and enforce high-quality standards for all technical documentation
• Drive a culture of knowledge sharing and documentation-as-code by coaching and mentoring engineering teams
• Participate in discovery by interviewing engineering teams to determine process gaps and make recommendations for future improvements
• Design and implement dashboards and analytics that measure key performance indicators (KPI’s) for knowledge utilization
• Provide effective communication and facilitate training sessions to educate stakeholders on the processes

Principal Engineer

• The Pharmacy Technician Lead serves as the subject matter expert of their designated pharmacy team.
• They will work alongside the Pharmacy Supervisors and Managers to drive and support department efficiencies.
• In this role, the expectation is to lead by example and support company and department goals as well as demonstrate their ability to drive results and achieve a consistent standard of work from the team.
• High level of contribution in front line, day to day work as assigned by leadership.
• Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support.
• Help coordinate the completion of cross training through communication and scheduling with designated trainees.
• Provide a high level of subject matter expertise to the department in supporting continuous improvement projects including training guides and SOP development.
• Support leadership in diagnosing and improving performance of team members.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Pharmacy Technician Lead

• Act as a subject matter expert in assigned task(s) and/or functions
• Providing an exceptional customer service experience each day in a phone-based environment
• Enter a high volume of data; processing prescription information with speed and accuracy
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
• Requiring outbound calls to patients
• Working through current case queues to problem-solve for patient care issues
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf
• Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare
• Maintaining patient records with strong attention to detail and confidentiality
• Accurate retrieval of all prescription information and verifying through doctor calls
• Placing welcome calls to newly onboarded patients and establish a trusted point of contact
• Placing outbound calls to patients to create, maintain or update their medication profiles
• Serve as backup support for times of higher patient call volume
• Effectively assist with patient questions over the phone
• Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned

Senior Pharmacy Technician

• Act as a subject matter expert in assigned task(s) and/or functions.
• Providing an exceptional customer service experience each day in a phone-based environment.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
• Requiring outbound calls to patients.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
• Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
• Maintaining patient records with strong attention to detail and confidentiality.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Placing welcome calls to newly onboarded patients and establish a trusted point of contact.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
• Embody AnewHealth’s Core Values in all communications and interactions.

Senior Pharmacy Technician – Data Support

Onboarding Specialist

• Call on prospective patients daily and schedule them for assessments with our Onboarding Specialists
• Handle inbound calls from both patients and referral sources
• Accountable for daily and weekly goals for assessments scheduled
• Communicate effectively with patients
• Work independently and also as a key member of the entire team
• Maintaining constant contact with referral sources, Onboarding Specialists, and other internal associates
• Place scheduled assessments on the Onboarding Specialist calendar
• Document all calls, tasks and appointments in Salesforce
• Create positive first impression of AnewHealth/ExactCare and the unique services we provide
• Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls
• Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned.

Onboarding Coordinator

• Ensuring clinical accuracy and execution of patient prescriptions
• Verification of hard copy and digital Rxs
• Communication with healthcare professionals, patients and technicians via phone and email
• Supervision and execution of incoming and outgoing prescription transfers
• Ensure all legal, privacy and compliance requirements are met
• Embody AnewHealth’s Core Values in all communications and interactions

Clinical Pharmacist – Start of Care

• Providing an exceptional customer service experience each day in a phone based environment
• Enter a high volume of data; processing prescription information with speed and accuracy
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
• Requiring outbound calls to patients
• Working through current case queues to problem solve for patient care issues
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf
• Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare
• Maintaining patient records with strong attention to detail and confidentiality
• Accurate retrieval of all prescription information and verifying through doctor calls
• Placing welcome calls to newly on-boarded patients and establish a trusted point of contact
• Placing outbound calls to patients to create, maintain or update their medication profiles
• Serve as backup support for times of higher patient call volume
• Effectively assist with patient questions over the phone
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned

Certified Pharmacy Technician – Data Support

Collections

• Serve as the subject matter expert of the collections team
• Work alongside the Collections Manager to drive and support department efficiencies
• Act as a leader and demonstrate ability to drive results
• Handle escalated calls from patients
• Create, interpret, and monitor Salesforce reports
• Call patients for payments and balances
• Establish payment plans for past due accounts
• Process Checks/SCH/CC Payments
• Set up auto payments and follow up as needed
• Review and complete cases and resolve billing questions/errors

Collections Lead

• Serve as the subject matter expert of their designated pharmacy team
• Work alongside the Pharmacy Supervisors and Managers to drive and support department efficiencies
• Lead by example and support company and department goals
• Demonstrate the ability to drive results and achieve a consistent standard of work from the team
• Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support
• Help coordinate the completion of cross training through communication and scheduling with designated trainees
• Provide a high level of subject matter expertise to the department in supporting continuous improvement projects including training guides and SOP development
• Support leadership in diagnosing and improving performance of team members
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned.

Pharmacy Technician Lead – Start of Care

• Act as a subject matter expert in assigned task(s) and/or functions
• Providing an exceptional customer service experience each day in a phone-based environment.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
• Requiring outbound calls to patients.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
• Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
• Maintaining patient records with strong attention to detail and confidentiality.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Placing welcome calls to newly onboarded patients and establish a trusted point of contact.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.

Senior Pharmacy Technician – Start of Care

• Receives electronic prescriptions, weekly batches or refill requests and accurately and efficiently fills the prescriptions under the direction of the Pharmacist
• Performs pharmacy tasks such as handling, counting, mixing, and packaging medications
• Assists in entering minor edits to record correct dispensing quantity and manufacturer NDC used to dispense prescription order
• Performs reclamation duties
• Uses pharmacy software to check and/record data about prescriptions
• Acts as a liaison between our customers and their providers and our pharmacy
• Establishes and maintains patient profiles, including lists of medications taken by individual patients
• Uses pharmaceutical technician expertise to ensure compliance, efficiency, and quality of operations
• Participates in company quality initiatives, recognizing opportunities for improvements and reporting quality assurance issues
• Secures information in accordance with the privacy and security guidelines of the Company and applicable regulations such as HIPAA
• Provides enrollment support for new PACE enrollees
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place
• Provides help desk support to network pharmacies
• Education PACE staff regarding CK and network pharmacy processes for facility participants.

Pharmacy Technician

• contacting patients in an attempt to collect outstanding balances
• processing adjustments
• establishing payment plans
• providing exceptional customer service while resolving billing issues
• maintaining accuracy, compliance, and professionalism in all interactions

Collections Specialist

• AnewHealth is one of the nation’s leading pharmacy care management companies.
• We enable better outcomes for patients and the healthcare organizations who support them.
• AnewHealth provides a suite of solutions that includes comprehensive pharmacy services.