Senior Pharmacy Technician – Data Support

ExactCare

Senior Pharmacy Technician providing exceptional customer service and data support in a remote pharmacy. Responsible for managing prescription processing and patient outreach in a fast-paced environment.

Posted 6/11/2026full-timeRemote • Ohio • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Act as a subject matter expert in assigned task(s) and/or functions.
Providing an exceptional customer service experience each day in a phone-based environment.
Enter a high volume of data; processing prescription information with speed and accuracy.
Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
Requiring outbound calls to patients.
Working through current case queues to problem solve for patient care issues.
Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
Maintaining patient records with strong attention to detail and confidentiality.
Accurate retrieval of all prescription information and verifying through doctor calls.
Placing welcome calls to newly onboarded patients and establish a trusted point of contact.
Placing outbound calls to patients to create, maintain or update their medication profiles.
Serve as backup support for times of higher patient call volume.
Effectively assist with patient questions over the phone.
Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
Embody AnewHealth’s Core Values in all communications and interactions.

Requirements

What you’ll need

High school diploma/GED.
Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
Must maintain a pharmacy technician registration with State Board of Pharmacy.
At least 2+ years of prior experience in a pharmacy setting.
Comfortable working in a phone-based environment.
Ability to work independently.
Self-motivated and goal oriented.
Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
Thorough drug knowledge.
Pharmacy billing knowledge.
Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
Strong prioritization and organizational skills.
Maintain a high degree of confidentiality.
Passion to help people and enrich their lives.
Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

Benefits

Comp & perks

Medical, dental and vision coverage are effective 1st of the month following date of hire.
Flexible spending.
Company-paid life insurance and short-term disability.
Voluntary benefits.
401(k).
Paid Time Off and paid holidays.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryclaim adjudicationauditingpharmacy billingprescription processingmedication authorizationsclarificationstransferspatient record maintenancedrug knowledge

Soft Skills

customer serviceproblem solvingcommunicationattention to detailindependenceself-motivationgoal orientationprioritizationorganizational skillscritical thinking

Certifications

Pharmacy Technician Certification Board (PTCB)National Health Association (NHA)pharmacy technician registration