Retention Specialist

ExactCare

Retention Specialist managing inbound and outbound patient calls for ExactCare. Focusing on retaining patients by addressing concerns and inquiries effectively.

Posted 6/18/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Answering inbound calls from ExactCare’s existing patient base
Assisting with general inquiries, making payments, and questions regarding claims
Handling patient concerns and overcoming objections
Ensuring all efforts are made to retain existing patients
Maintaining a consistently positive attitude and patient first approach
Maintaining current knowledge of products and services offered
Embody AnewHealth’s Core Values in all communications and interactions
Other duties as assigned.

Requirements

What you’ll need

High school diploma /GED required
Must be 18+ years of age
1+ years of experience in customer service or collection activities
Experience in a high volume, phone-based environment
Strong attention to detail and accuracy
Strong prioritization and organizational skills
Ability to use multiple software programs
Problem solving skills
Able to work independently
Maintain a high degree of confidentiality on behalf of patients
Passion to help people and enrich their lives.

Benefits

Comp & perks

medical/dental/vision
flexible spending
company-paid life insurance and short-term disability
voluntary benefits
401(k)
Paid Time Off
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecollection activitiesphone-based environmentattention to detailaccuracyprioritizationorganizational skillsproblem solvingconfidentiality

Soft Skills

positive attitudepatient first approachindependencepassion to help people

Certifications

high school diplomaGED