EverCommerce

Account Manager

• Coach for sales performance: Provide ongoing sales coaching, conduct regular 1:1s, participate in deal strategy sessions, and deliver constructive feedback that elevates individual and team sales performance
• Foster a winning sales culture: Build a competitive, data-driven, and results-oriented team environment where Account Managers share best practices, celebrate wins, and hold each other accountable to high sales standards
• Recruit, onboard, and develop sales talent: Hire exceptional Account Managers, iterate existing onboarding programs, and create development pathways that enable team members to grow their sales skills and advance their careers
• Drive Revenue Growth and Operational Excellence: Own expansion revenue targets, take accountability for team quota attainment, and develop and refine the sales playbook
• Analyze performance and optimize: Monitor pipeline health, conversion rates, deal velocity, and leading indicators to identify trends
• Enable Account Growth: Partner on opportunities with Account Managers on key deals and champion customer value
• Create data-driven approaches to identify expansion opportunities: Leverage usage data and customer insights to help your team uncover whitespace within accounts and develop targeted strategies to introduce add-ons and cross-sell opportunities across the EverPro ecosystem
• Collaborate Cross-Functionally: Partner with Director of Account Management and work with Customer Success and Marketing teams to build systems and scale the function

Manager of Account Management

Sales Operations Manager

• Manage and optimize revenue-impacting workflows across the organization
• Improve forecasting accuracy and strengthen pipeline management rigor
• Drive operational efficiency across the quote-to-cash lifecycle
• Oversee CRM administration and sales process management within Salesforce
• Lead strategic operational initiatives aligned with company growth objectives
• Develop executive-level reporting and KPI dashboards to support business decisions
• Establish and maintain process governance and operational best practices
• Analyze operational data and performance metrics to identify trends and opportunities
• Identify and implement automation, process enhancements, and continuous improvement initiatives

Revenue Programs & Sales Operations Manager

Business Analyst

• Retention & Revenue Analytics: Build and maintain the single source of truth for GRR, NRR, MRR churn, and expansion metrics
• Align data definitions for key metrics across Finance, Sales, CX, and Analytics teams to ensure single sources of truth
• Deliver daily, weekly, and monthly reporting rhythms aligned to CX and Finance needs
• Partner with Data Analytics teams to align churn revenue processes across all product lines and close existing gaps
• Customer Health & Risk Scoring: Design and maintain customer health scoring models that surface at-risk accounts early
• Integrate health score signals into CX leadership reporting and renewal workflows
• Build predictive churn models as data coverage matures
• Dashboards & Business Intelligence: Own the CX analytics stack: build, maintain, and improve dashboards across Salesforce, Power BI, GuideCX, and Customer Success Platforms
• Partner with RevOps to align CX reporting to the broader revenue intelligence infrastructure
• Define data quality standards and drive remediation when source data is incomplete or inconsistent
• Strategic Analytics: Support cross-functional strategic initiatives with data analysis, model inputs, and reporting deliverables
• Provide analytical support for annual planning, headcount modeling, and capacity forecasting
• Synthesize trends across CS, Implementation, and Support into executive-level insights

Customer Data & Insights Analyst

Events

• Assist with the planning, production, and execution of conferences, trade shows, and live events
• Develop and optimize event strategies aligned to business goals and measurable outcomes
• Manage event timelines, budgets, schedules, and deliverables while ensuring deadlines are met
• Assist with project management and coordination across event initiatives
• Proactively identify solutions and process improvements to enhance event quality, efficiency, and attendee experience
• Manage agreements with keynote speakers, breakout presenters, entertainers, emcees, and workshop facilitators
• Identify sponsorship opportunities with industry partners and support the development of speaking engagements, breakouts, and thought leadership opportunities
• Coordinate schedules and onsite logistics for presenters, staff, and partners
• Oversee audiovisual production and collaborate closely with third-party A/V vendors and venue technical teams
• Assist with registration management in Cvent
• Assemble and review presentation decks for keynote and breakout sessions
• Troubleshoot basic A/V and technical issues independently
• Coordinate travel and lodging arrangements when needed for speakers or internal staff
• Arrange invoice payments and event-related purchasing through Coupa and other internal systems
• Manage event budget tracking and reporting
• Organize and execute event communication and support pre-event planning meetings
• Assist with onsite conference and trade show operations for hosted and third-party events
• Manage event staff, volunteers, room monitors, and vendor partners
• Conduct speaker rehearsals and sound checks
• Resolve real-time event and presenter issues quickly and professionally
• Oversee green room operations, stage management, attendee flow, and exhibitor support

Events Manager

Manager

• Serve as a key leadership bridge between the Director and Lead/Service Manager teams.
• Support day-to-day management of the client service organization.
• Strengthen operational execution and maintain visibility into client health, escalations, and team performance.
• Directly manage team members and play an important role in coaching leaders.
• Drive accountability and ensure consistency across the Service Manager organization.
• Oversee client escalations and coordinate cross-functional resources to resolve operational issues.
• Monitor key indicators of client health and drive action plans with leads and service managers.
• Facilitate communication between teams and escalate workflow gaps to leadership.

Manager, RCM Services

People Operations

• Own the end-to-end strategic roadmap for our people-facing platforms - including Workday, Phenom, Culture Amp, and Freshdesk.
• Lead, mentor, and develop a team of Business Systems Analysts and engineers.
• Define and execute a multi-year technical roadmap that synchronizes our People systems with broader enterprise goals.
• Act as the lead architect for our HR stack, facilitating end-to-end solution design.
• Serve as a trusted technology advisor to HR People Leaders and HRBPs.

Head of People Technology, HRIS

Product Manager

• Own the Enterprise Reporting Roadmap: Define and manage the strategic direction of high-level reporting requirements used across the company, with a focus on usability, accuracy, and executive alignment.
• Lead KPI Stewardship: Act as the SME on all enterprise KPIs – ensuring consistency, clarity, and documentation of definitions and methodologies.
• Drive Cross-Functional Delivery: Collaborate with analytics, FP&A, and data engineering teams to ensure timely and accurate delivery of quarterly and monthly reporting packages (e.g., for Earnings Calls and Board meetings).
• Stakeholder Management: Serve as the primary point of contact for senior leaders regarding enterprise reporting needs, data interpretation, and roadmap prioritization.
• Reporting QA & Governance: Own the QA process and change management protocols for all executive reporting assets to ensure a high standard of data integrity.
• Continuous Improvement: Identify gaps in data availability, reporting processes, and visualization tools, and work to drive improvements that scale across EverCommerce’s portfolio of businesses.

Data Product Manager

Customer Success Manager

• Manage customer accounts in various stages of their lifecycle and of various levels of account size, health, and usage.
• Develop strong product knowledge to implement advanced and varied types of use cases.
• Manage accounts using applicable analytic tools and prioritization methods.
• Collaborate with internal teams to act as the voice of the customer and champion their needs.
• Build strong relationships with peers and colleagues from CX, Sales, Marketing, Product/engineering and Support while initiating discussions and brainstorming sessions to optimize solutions for our customers.
• Explain metrics clearly to customers in a way that communicates value, as well as be able to clearly communicate ROI data to a customer so they understand their ROI received.
• Effectively communicates with customers during difficult situations – i.e. feature requests, troubleshooting bugs.
• Understands and utilizes the resources available for getting answers to product questions – i.e. Teams channels and internal training collateral.
• Independently connects customer goals with features/functionality in the product without the help of resources, team lead, etc.
• Empowers customers to own their own solutions.
• Understands partnership software functionality and able to speak to benefits of adoption.
• Contributes to enablement resources that empower the entire Customer Success team to scale.

• Lead and develop a high-performing Tier 1 Support organization across phone, chat, email, self-service, and AI-assisted channels.
• Manage and coach frontline leaders while fostering accountability, customer obsession, and continuous improvement.
• Establish clear performance expectations, operational rhythms, and career development plans to drive engagement and retention.
• Deliver seamless omnichannel customer experiences while ensuring service levels and support quality standards are consistently met.
• Optimize channel strategy, workflows, and automation to improve accessibility, efficiency, and AI containment effectiveness.
• Champion AI-first support transformation initiatives, including self-service, AI augmentation, and proactive support capabilities.
• Use analytics, QA insights, and customer feedback to identify operational gaps, reduce friction, and improve support outcomes.
• Partner cross-functionally with Product, Engineering, Customer Success, Training, and Operations teams to resolve root-cause issues and enhance customer experience.
• Own operational KPIs, dashboards, and business reviews, providing leadership visibility into trends, risks, and improvement opportunities.
• Drive data-informed staffing, process, and workflow decisions while balancing customer experience, employee experience, and cost efficiency.

Senior Manager of Support

Cloud Engineer

• Lead the design, deployment and evolution of AWS cloud infrastructure using infrastructure-as-code (e.g., Terraform, CloudFormation).
• Define standards and best practices for availability, scalability, disaster recovery, and security across cloud services.
• Manage and deploy AWS Organization services across the enterprise (e.g., Control Tower, IAM Identity Center, IPAM, etc.)
• Build and maintain automation for provisioning, deployment, monitoring, alerting, and remediation using scripting and CI/CD pipelines.
• Troubleshoot and resolve complex cloud and systems issues in high-availability production environments.
• Partner with Security teams to implement zero-trust, WAF, governance, and compliance controls.
• Deploy and operate privileged access management solutions (Teleport) to secure access to critical infrastructure.
• Implement and continuously improve FinOps practices, including usage monitoring, cost optimization, and capacity planning.
• Ensure platforms meet organizational reliability and compliance standards.
• Collaborate with engineering, DevOps, and security teams to define cloud architecture and resolve complex technical challenges.
• Produce and maintain architecture diagrams, runbooks, and operational documentation.

Senior Cloud Engineer

Growth Marketing

• Develop and implement comprehensive growth marketing strategy for EverHealth portfolio across acquisition, expansion, and advocacy.
• Lead and scale a high-velocity growth marketing team, fostering a culture of innovation, collaboration, and continuous improvement.
• Manage strategic agency partnerships to execute scalable growth marketing programs across inbound and outbound channels.
• Partner closely with key stakeholders across commercial and cross-functional teams, ensuring strategic marketing alignment with EverHealth business objectives.
• Design and implement comprehensive customer acquisition strategies to increase market share with ICP buying personas.
• Oversee creation and execution of integrated campaigns across inbound and outbound channels, including paid digital, organic (SEO+AEO), social media, email and events.
• Develop and execute partner marketing initiatives including co-branded campaigns, webinars, marketplace promotions, and partner-driven lead generation programs.
• Develop and implement customer expansion and retention strategies to increase customer lifetime value (CLV) and reduce churn.
• Track and report on key marketing metrics, including TOF/MOF conversion rates, marketing attributed revenue, cost per lead, customer engagement, and brand sentiment.

Head of Growth Marketing

• Lead and develop a high-performing Tier 1 Support organization across phone, chat, email, self-service, and AI-assisted channels.
• Manage and coach frontline leaders while fostering accountability, customer obsession, and continuous improvement.
• Deliver seamless omnichannel customer experiences while ensuring service levels and support quality standards are consistently met.
• Optimize channel strategy, workflows, and automation to improve accessibility, efficiency, and AI containment effectiveness.
• Champion AI-first support transformation initiatives, including self-service, AI augmentation, and proactive support capabilities.
• Use analytics, QA insights, and customer feedback to identify operational gaps, reduce friction, and improve support outcomes.
• Partner cross-functionally with Product, Engineering, Customer Success, Training, and Operations teams to resolve root-cause issues and enhance customer experience.

Customer Support

• Play a crucial role in supporting EverCommerce Payment’s integrated partners
• Manage and execute fraud authorization testing cases
• Handle escalated partner cases and resolve complex technical issues
• Act as a role model and mentor within the Customer Care team
• Participate in new hire and ongoing trainings by creating training materials

Payments Support Specialist III

Security Engineer

• Partner with the Lead Product Manager to ensure the backlog is refined, well-documented, and ready for development
• Write clear, testable user stories and acceptance criteria for product enhancements, bugs, and technical requests
• Facilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases
• Support backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready
• Help prepare discovery materials and documentation for new features or customer needs
• Organize supporting materials like workflows, screenshots, support cases, and stakeholder notes
• Serve as a liaison between customer-facing teams and developers, helping ensure issues are well understood before development begins
• Follow up with stakeholders to resolve outstanding questions or missing information for development work
• Contribute to internal product documentation and knowledge base articles

Junior Product Manager – Security & Alarm

Product Designer

• Utilize design thinking principles to build simple and intuitive user experiences for both native mobile apps and responsive web
• Be an equal partner to other functions in defining product vision and architecting roadmaps, and effectively evaluating trade-offs based on business and user needs
• Bring a deep understanding of user-centered design to the day-to-day work of solution discovery, design execution, and iteration
• Champion consistent experiences across platforms and contribute and evolve our design system
• Help build our product design practice enabling us to scale, while doing our best work