Payments Support Specialist III

EverCommerce

Payments Support Specialist III supporting EverCommerce Payment’s partners with technical and operational assistance. Managing case resolutions and ensuring seamless integrations for partners.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Play a crucial role in supporting EverCommerce Payment’s integrated partners
Manage and execute fraud authorization testing cases
Handle escalated partner cases and resolve complex technical issues
Act as a role model and mentor within the Customer Care team
Participate in new hire and ongoing trainings by creating training materials

Requirements

What you’ll need

Advanced technical and operational assistance in payment processing
Expertise in API integration, fraud management, and system troubleshooting
Ability to manage Tier 3 cases with a maximum of 72-hour SLA
Knowledge of EverCommerce Payments policies and procedures
Proactive in identifying team knowledge gaps and suggesting improvements
Monitor and actively respond to partner queries in Microsoft Teams

Benefits

Comp & perks

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API integrationfraud managementsystem troubleshootingpayment processingfraud authorization testingTier 3 case management

Soft Skills

mentoringtraining material creationproblem-solvingproactive communication