Warehousing Client Services Coordinator
Estes Forwarding Worldwide
Tradeshow Client Services Coordinator
Estes Forwarding Worldwide
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
JuniorMid-Level
About the role
- Develop business in EFW’s Tradeshow services through sales techniques, market and industry knowledge, and superior customer service
- Engage in Tradeshow solutions-based communication with clients
- Identify trends, key issues, and successes through data analysis and customer feedback
- Recognize opportunities for enhancing and expanding EFW/client relationships
- Utilize EFW software to quote Tradeshow business efficiently and successfully
- Respond to Tradeshow client inquiries quickly and efficiently
- Provide prompt and professional customer service to new leads and prospects
- Build strong relationships with local and regional Estes Express Account Managers
- Proactively engage customers to build rapport and ask for new Tradeshow opportunities
- Follow up on lost quote opportunities to receive feedback and continuously improve process
- Act as a liaison between clients, Tradeshow operations, administration and accounting
- Coordinate with appropriate operations personnel to source transportation for secured Tradeshow moves
- Work with operations personnel to make sure specific client expectations are met
- Provide client with proactive notification of deliveries or service issues
- Assist with resolving client issues
- Continually develop market and industry knowledge to facilitate success
- Look for ways to continuously improve processes
- Develop and use collaborative relationships to accomplish work goals
- Comply with company C-TPAT and TSA security procedures
Requirements
- Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
- Excellent written and oral communication skills
- Strong organizational skills and close attention to detail
- Ability to work independently and remain self-motivated with minimal direct supervision
- Ability to write comprehensive and detailed business correspondence
- Ability to work with groups of people such as other departments and communicate known concepts
- Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis
- Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems
- Must be able to travel locally to tradeshow events when requested
- Must be eligible to work in the United States
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- At this time, EFW will not sponsor a new applicant for employment authorization for this position
- High School or Associates degree (or equivalent)
- 2-3 years of experience in customer service and/or the Transportation and Tradeshow industry
- Valid driver’s license required
- Periodic travel up to 10% required
