Estes Forwarding Worldwide

Tradeshow Client Services Coordinator

Estes Forwarding Worldwide

full-time

Posted on:

Location: Pennsylvania • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Develop business in EFW’s Tradeshow services through sales techniques, market and industry knowledge, and superior customer service
  • Engage in Tradeshow solutions-based communication with clients
  • Identify trends, key issues, and successes through data analysis and customer feedback
  • Recognize opportunities for enhancing and expanding EFW/client relationships
  • Utilize EFW software to quote Tradeshow business efficiently and successfully
  • Respond to Tradeshow client inquiries quickly and efficiently
  • Provide prompt and professional customer service to new leads and prospects
  • Build strong relationships with local and regional Estes Express Account Managers
  • Proactively engage customers to build rapport and ask for new Tradeshow opportunities
  • Follow up on lost quote opportunities to receive feedback and continuously improve process
  • Act as a liaison between clients, Tradeshow operations, administration and accounting
  • Coordinate with appropriate operations personnel to source transportation for secured Tradeshow moves
  • Work with operations personnel to make sure specific client expectations are met
  • Provide client with proactive notification of deliveries or service issues
  • Assist with resolving client issues
  • Continually develop market and industry knowledge to facilitate success
  • Look for ways to continuously improve processes
  • Develop and use collaborative relationships to accomplish work goals
  • Comply with company C-TPAT and TSA security procedures

Requirements

  • Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
  • Excellent written and oral communication skills
  • Strong organizational skills and close attention to detail
  • Ability to work independently and remain self-motivated with minimal direct supervision
  • Ability to write comprehensive and detailed business correspondence
  • Ability to work with groups of people such as other departments and communicate known concepts
  • Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis
  • Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems
  • Must be able to travel locally to tradeshow events when requested
  • Must be eligible to work in the United States
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
  • At this time, EFW will not sponsor a new applicant for employment authorization for this position
  • High School or Associates degree (or equivalent)
  • 2-3 years of experience in customer service and/or the Transportation and Tradeshow industry
  • Valid driver’s license required
  • Periodic travel up to 10% required