Breeze Airways™

Area Manager, Airport Operations and Guest Services

Breeze Airways™

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Job Level

Mid-LevelSenior

About the role

  • The Area Manager oversees all Guest Services ground activities and day-to-day operations in their assigned locations while providing leadership and motivation to all team members including business partner teams
  • Responsible for safety programs to ensure a safe workplace for Team Members, Guests, Business Partners, aircraft, ground service equipment, and facilities at their assigned station
  • Hold ground service providers accountable to DOT, FAA, and Breeze guidelines
  • Manage and plan station costs in operating plan and administer and maintain the station operations budget for their assigned stations
  • Accountable for all internal and external regulatory matters
  • Conduct station audits and reviews
  • Develops and manages talent in the area, including hiring, coaching and workforce planning
  • Take action, as deemed necessary, to resolve any problems or situations that may compromise safety compliance
  • Resolves issues for guests regarding service failures or other complaints
  • Makes sound decisions with positive results
  • Develops both strategic & tactical plans that create a safety conscious environment that results in team member safety and wellbeing
  • Monitors stations closely, including daily, weekly and monthly reporting and reviews
  • Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with Breeze core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational efficiency and cost savings
  • Ensure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals
  • Develop balanced station metrics and lead the teams to ensure performance targets are met
  • Ensure team readiness for response to irregular operations and emergency events
  • Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards
  • Ensure business partners are adhering to policies and procedures and reflect the Breeze brand

Requirements

  • High school diploma or equivalent educational achievement
  • 5+ years experience in Customer Service or a related area
  • 5+ years experience in airport operations and customer service
  • 5+ years experience guiding large, diverse business partner teams
  • Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
  • High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
  • Self-starter must have a positive attitude and strong desire for success
  • Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
  • Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
  • Outstanding leadership capabilities, with ability to guide and motivate
  • Able to work flexible hours and be available for emergency response and on short notice
  • Must possess and maintain a valid driver's license from the state of your primary residence
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the USA
  • Must be able to obtain and maintain Ground Security Coordinator certification
  • 4-year degree or equivalent work experience (preferred)
  • Knowledge of the different airline disciplines and administration, including the interdependencies on Airport Operations (preferred)
  • Knowledge of external agencies and their function as it relates to Airport Operations (e.g. FAA, DOT, TSA, etc.) (preferred)
  • Proven ability to guide a large workforce
  • Competent in interpersonal communications, collaboration, critical-thinking, and problem solving
  • A self-starter with excellent verbal and written communication skills
  • Good work ethic
  • Ability to work in a fast-paced team environment
  • Ability to handle stressful environments
  • Proven troubleshooting skills
  • Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
  • Ability to travel often
  • Exemplifies Breeze’s safety culture, values, and mission