Client Services Representative

• Communicate directly with customers and carriers to coordinate incoming deliveries and outgoing shipments
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts
• Process transactions in the Warehouse management system to complete receipts, shipments, and inventory transfers
• Perform cycle counts in the warehouse and investigate any inventory discrepancies
• Adhere to Warehousing best practices and standard operating procedures
• Drive continuous improvement within the organization through collaboration with site managers
• Identify trends, key issues, and successes through data analysis and customer feedback
• Recognize opportunities for enhancing and expanding EFW client relationships
• Respond to client inquiries quickly and efficiently and provide prompt professional customer service to new leads and prospects
• Proactively engage customers to build rapport and ask for new opportunities; follow up to receive feedback
• Act as a liaison between clients, warehouse operations, and administration
• Coordinate with operations personnel to source transportation for secured moves and ensure client expectations are met
• Provide clients with proactive notification of deliveries or service issues
• Direct drivers to appropriate docks and handle data entry of orders, receipts, shipments, and BOLs
• Assist with resolving client issues and continually develop market and industry knowledge
• Comply with company C-TPAT and TSA security procedures
• Perform other duties as assigned

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