Estes Forwarding Worldwide

Warehousing Client Services Coordinator

Estes Forwarding Worldwide

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Junior

About the role

  • Communicate directly with customers and carriers to coordinate incoming deliveries and outgoing shipments
  • Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts
  • Process transactions in the Warehouse management system to complete receipts, shipments, and inventory transfers
  • Perform cycle counts in the warehouse and investigate any inventory discrepancies
  • Adhere to Warehousing best practices and standard operating procedures
  • Drive continuous improvement within the organization through collaboration with site managers
  • Identify trends, key issues, and successes through data analysis and customer feedback
  • Recognize opportunities for enhancing and expanding EFW client relationships
  • Respond to client inquiries quickly and efficiently and provide prompt professional customer service to new leads and prospects
  • Proactively engage customers to build rapport and ask for new opportunities; follow up to receive feedback
  • Act as a liaison between clients, warehouse operations, and administration
  • Coordinate with operations personnel to source transportation for secured moves and ensure client expectations are met
  • Provide clients with proactive notification of deliveries or service issues
  • Direct drivers to appropriate docks and handle data entry of orders, receipts, shipments, and BOLs
  • Assist with resolving client issues and continually develop market and industry knowledge
  • Comply with company C-TPAT and TSA security procedures
  • Perform other duties as assigned

Requirements

  • Minimum of a Bachelor's degree (or equivalent) or combination of experience/education
  • 1-3 years of experience in Transportation or Warehousing preferred
  • Proficient in the warehouse management system WMS
  • Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications
  • Excellent written and oral communication skills
  • Strong organizational skills and close attention to detail
  • Ability to work independently and remain self-motivated with minimal direct supervision
  • Ability to write comprehensive and detailed business correspondence
  • Ability to work with groups of people and communicate known concepts
  • Ability to solve problems with a variety of concrete variables through semi-standardized solutions
  • Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
  • Must be eligible to work in the United States; EFW will not sponsor a new applicant for employment authorization