Estes Forwarding Worldwide

Content Writer

• Prepare, collate, and maintain all documentation and records needed to clear goods through US customs
• Communicate with vendors, government agencies, and provide excellent customer service to existing and potential new customers
• Complete customs documentation to ensure accurate and timely import of shipments
• Maintain and update customs clearance documentation
• Process all entries in a compliant manner and documentation after the sales process is complete
• Manage and assist to resolve all customer queries and ensure resolutions of all issues
• Research and assist with regulatory questions
• Review and monitor customs clearances and rejections
• Prepare and file custom forms with high-level attention to detail
• Handle customer requests for information and all other correspondence with government agencies
• Ensure that freight paperwork is completed and approved before transportation
• Coordinate with various departments and maintain compliance with all import operations
• Participate in ongoing training within the Imports team
• Maintain knowledge of all industry rules and regulations and perform all customs duties
• Assist as a backup for other Custom Entry Writer accounts
• Follow operational policies, standards, and procedures
• Comply with company C-TPAT and TSA security procedures
• Perform other duties as assigned

Customs Entry Writer

Analyst

• Act as liaison between different business units relating to TMS changes.
• Prepare ongoing daily, weekly, and monthly project status reports and schedules.
• Manage communication related to user requests between users, management, and vendors.
• Assist with coordinating and scheduling user acceptance testing.
• Ensure quality control on TMS through constant testing and working with users to identify problem areas.
• Manage issues with TMS as they arise with our users via our Issue Ticketing System.
• Manage ongoing setup changes to TMS.
• Work with Training team to develop training material on new enhancements to TMS.
• Work with users on troubleshooting potential issues with the TMS.
• Develop tools and reports for various operational needs throughout the company.
• Foster environment that encourages employees to ask for new and innovative tools.
• Build different reporting tools as needed by station staff.
• Manage growing list of scheduled reports to the different business units.
• Manage process improvement and assist implementation of best practices.
• If processes need to be improved, provide examples and solutions.
• Voice issues and concerns in a constructive manner in order to foster and promote a positive work environment.
• Lead and encourage creative problem solving among the different business units.
• Develop positive and professional relationships with all Estes Forwarding Worldwide employees, customers, and vendors.
• Assist with monthly updates and annual reviews to ensure complete and accurate information presentation.
• Demonstrate a high level of professionalism at all times including business meetings, client dinners, training, and off site business functions.
• Address all issues in a timely manner that could impact the business in accordance to Federal laws including, workplace harassment, and discrimination, immoral and improper conduct.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Customer Information Analyst

Client Services Representative

• Develop business in EFW’s Tradeshow services through sales techniques, market and industry knowledge, and superior customer service
• Engage in Tradeshow solutions-based communication with clients
• Identify trends, key issues, and successes through data analysis and customer feedback
• Recognize opportunities for enhancing and expanding EFW/client relationships
• Utilize EFW software to quote Tradeshow business efficiently and successfully
• Respond to Tradeshow client inquiries quickly and efficiently
• Provide prompt and professional customer service to new leads and prospects
• Build strong relationships with local and regional Estes Express Account Managers
• Proactively engage customers to build rapport and ask for new Tradeshow opportunities
• Follow up on lost quote opportunities to receive feedback and continuously improve process
• Act as a liaison between clients, Tradeshow operations, administration and accounting
• Coordinate with appropriate operations personnel to source transportation for secured Tradeshow moves
• Work with operations personnel to make sure specific client expectations are met
• Provide client with proactive notification of deliveries or service issues
• Assist with resolving client issues
• Continually develop market and industry knowledge to facilitate success
• Look for ways to continuously improve processes
• Develop and use collaborative relationships to accomplish work goals
• Comply with company C-TPAT and TSA security procedures

Tradeshow Client Services Coordinator

• Communicate directly with customers and carriers to coordinate incoming deliveries and outgoing shipments
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts
• Process transactions in the Warehouse management system to complete receipts, shipments, and inventory transfers
• Perform cycle counts in the warehouse and investigate any inventory discrepancies
• Adhere to Warehousing best practices and standard operating procedures
• Drive continuous improvement within the organization through collaboration with site managers
• Identify trends, key issues, and successes through data analysis and customer feedback
• Recognize opportunities for enhancing and expanding EFW client relationships
• Respond to client inquiries quickly and efficiently and provide prompt professional customer service to new leads and prospects
• Proactively engage customers to build rapport and ask for new opportunities; follow up to receive feedback
• Act as a liaison between clients, warehouse operations, and administration
• Coordinate with operations personnel to source transportation for secured moves and ensure client expectations are met
• Provide clients with proactive notification of deliveries or service issues
• Direct drivers to appropriate docks and handle data entry of orders, receipts, shipments, and BOLs
• Assist with resolving client issues and continually develop market and industry knowledge
• Comply with company C-TPAT and TSA security procedures
• Perform other duties as assigned

Warehousing Client Services Coordinator

• The primary duty of the Coordinator, Warehousing Client Services is to c ommunicate directly with customers and carriers to coordinate incoming deliveries and outgoing shipments.
• Engage in solutions-based communication with clients.
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.
• Process transactions in the Warehouse management system to complete receipts/ shipments/ inventory transfers.
• Perform cycle counts in the warehouse and investigate any inventory discrepancies.
• Adhere to Warehousing best practices and standard operating procedures
• Drive continuous improvement within the organization through collaboration with site managers.
• Proficient in the warehouse management system WMS.
• Identify trends, key issues, and successes through data analysis and customer feedback.
• Recognize opportunities for enhancing and expanding EFW client relationships.
• Respond to client inquiries quickly and efficiently.
• Provide prompt and professional customer service to new leads and prospects.
• Proactively engage customers to build rapport and ask for new opportunities.
• Follow up opportunities to receive feedback and continuously improve the process.
• Act as a liaison between clients, warehouse operations, and administration.
• Coordinate with appropriate operations personnel to source transportation for secured moves.
• Work with operations personnel to make sure specific client expectations are met.
• Provide clients with proactive notification of deliveries or service issues to ensure continuous communication.
• Direct drivers to appropriate docks.
• Handle data entry of orders, receipts, shipments, and BOLs.
• Assist with resolving client issues.
• Continually develop market and industry knowledge to facilitate success.
• Look for ways to continuously improve processes.
• Develop and use collaborative relationships to accomplish work goals.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Coordinator, Warehousing Client Services

Communications

• Plan, manage, and execute all aspects of regional and national trade shows, webinars, sponsorships and company-sponsored events
• Oversee end-to-end logistics: booth design, exhibit services, accessories, material handling, shipping, graphics/signage, setup, on-site staffing, tear-down
• Coordinate pre-show and post-show meetings with sales team; gather feedback and implement improvements
• Plan and organize after-show events such as dinners and customer gatherings
• Travel to shows to assist with setup, staffing, and observe customer engagement
• Maintain event calendars, deadlines, documentation, and inventory of promotional items and marketing materials
• Maintain trade show budget, process invoices, analyze show costs, leads, and ROI
• Partner with agency for trade show-focused blogs and collaborate on event content, presentations, speaking sessions, and webinars
• Assist in campaign management including pre-show and post-show advertising, e-blasts, and KPI tracking
• Track, analyze, and report event performance metrics to identify trends and optimize programs
• Support miscellaneous marketing activities: product photography, photoshoots, video and ad coordination
• Comply with company C-TPAT and TSA security procedures
• Perform other duties as assigned

Coordinator, Tradeshow and Marketing Communications

• Under the direction of IT Management the Desktop Support Analyst is responsible for providing technical hardware and software support for end users from support staff to top executive management.
• Responsible for the routine maintenance and support of the standard hardware/software technology in use at the company.
• Work independently on tasks and service requests, but gets active guidance from more senior technical resources within the location team.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Install, configure, test, monitor and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Receive and respond to incoming calls, pages, and /or emails regarding desktop problems.
• Track distribution and disposition of desktop peripheral equipment and software.
• Support and promote company core values.
• Comply with Company C-TPAT and TSA security procedures.
• Must be able to work extended hours, weekends and holidays based upon business need.
• Perform other duties as assigned.

Desktop Support Analyst

• Estes Forwarding Worldwide (EFW) leading domestic and international freight forwarder; backed by Estes Express Lines’ network.
• Develop, interpret and implement analytical tools to understand price results and drive price realization within EFW.
• Use initiative, education and prior training to suggest transportation improvements.
• Responsible for customer set-up including development of rate packages by analyzing company databases, historical records and P&Ls.
• Conduct ongoing analysis of new/prior client’s freight rates for profitability and operation.
• Advanced report writing within Sequel and Microsoft Access.
• Support sales efforts and general business transactions as required.
• Complementary reporting on a monthly basis.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.
• Position functions with supervision and has no direct reports.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Junior Pricing Analyst

Business Development Rep

• Develop new and secure incremental revenue and market share through warehousing sales for assigned station
• Identify business opportunities and generate profitable sales in new and existing accounts
• Develop and implement sales plans to meet and exceed new business revenue goals
• Close deals, handle objections, negotiate terms, and guide prospects to purchase
• Build and maintain strategic relationships via calls, emails, networking, and referrals
• Cross-sell the company’s suite of products and collaborate with marketing and customer support
• Utilize EFW CRM and maintain pipeline of qualified leads
• Provide post-sale support; facilitate client and operations meetings to evaluate performance
• Collaborate with operational staff across multiple sites to meet customer expectations
• Assist in competitive market analysis, complete administrative functions, and report sales activity
• Maintain expertise in products/services and keep abreast of industry technology and innovations
• Comply with company C-TPAT and TSA security procedures; perform other duties as assigned