Estes Forwarding Worldwide

Client Services Representative

• Develop business in EFW’s Tradeshow services through sales techniques, market and industry knowledge, and superior customer service
• Engage in Tradeshow solutions-based communication with clients
• Identify trends, key issues, and successes through data analysis and customer feedback
• Recognize opportunities for enhancing and expanding EFW/client relationships
• Utilize EFW software to quote Tradeshow business efficiently and successfully
• Respond to Tradeshow client inquiries quickly and efficiently
• Provide prompt and professional customer service to new leads and prospects
• Build strong relationships with local and regional Estes Express Account Managers
• Proactively engage customers to build rapport and ask for new Tradeshow opportunities
• Follow up on lost quote opportunities to receive feedback and continuously improve process
• Act as a liaison between clients, Tradeshow operations, administration and accounting
• Coordinate with appropriate operations personnel to source transportation for secured Tradeshow moves
• Work with operations personnel to meet specific client expectations
• Provide proactive notification of deliveries or service issues

Coordinator, Tradeshow Client Services