Estes Forwarding Worldwide

Account Manager

• Accountable for day-to-day relationship with Clients and Global Managers
• Establishing and maintaining positive, productive customer relations
• Managing daily resolution of issues
• Collaborating with North American Operations and Sales management
• Coordinating support for clients and directing client strategies
• Reporting on client relationships and managing on-boarding of new client accounts
• Ensuring a consistently high level of service, quality, and client satisfaction
• Developing and maintaining strong, long-term client relationships
• Researching and providing solutions for identified issues
• Monitoring carrier delays and advising management for consistent deliveries

Account Manager – North American & International