Esri

Full-stack Engineer

• Work with customers, leadership, and your development team to identify requirements and translate them into functional user stories for consideration
• Create and maintain performance dashboards to evaluate service usage to inform product objectives and development priorities
• Maintain a Product Backlog of user stories and defects, work with your team to refine and plan these items for development
• Organize and communicate development and release plans to stakeholders
• Collaborate with product engineering writers and product management to publish best practices through tutorials, blog articles, and conference presentations
• Validate and triage enhancement and defect requests in collaboration with Esri Support Services

Product Engineer II – Web Services

• Own the end‑to‑end evolution, quality, and customer impact of one or more ArcGIS web services, including enhancements, defects, reliability improvements, and technical investments
• Serve as the primary product decision‑maker for assigned services, balancing customer needs, platform health, and long‑term sustainability
• Define and act on service goals, success metrics, and quality standards, using telemetry and customer feedback to guide prioritization and investment
• Maintain and prioritize a comprehensive product backlog, making informed tradeoffs across features, defects, technical debt, and operational work
• Own service contracts, API behavior, versioning, and backward compatibility, evaluating downstream impact across the ArcGIS ecosystem
• Champion operational excellence, advocating for reliability, performance, scalability, and observability best practices
• Influence product direction and multiply impact through cross‑team collaboration, mentorship, and shared standards
• Validate and triage enhancement and defect requests in collaboration with Esri Support Services

Senior Product Engineer – Web Services

Account Manager

• Prospect, develop, and implement location strategies for large, complex organizations. Create new opportunities within high-level accounts and deepen relationships.
• Demonstrate advanced industry knowledge and its relevance to the application of GIS. Identify key stakeholders and business drivers within organizations and gain access to executive, enterprise-level decision makers.
• Clearly articulate the strength and value of Esri technology as it relates to the SLG industry. Consistently conduct research and pursue professional development to ensure competitive knowledge.
• Proactively execute the account management and sales processes for all opportunities in order to meet revenue goals.
• Lead account strategies by consistently collaborating with teams across Esri and Esri business partners.

Senior Account Manager – State Government, Texas

Application Engineer

• Responsible for the design, configuration, integration, administration, and lifecycle management of key credit union applications
• Analyze, design, and develop system enhancements to improve the user experience
• Ensure systems are secure, compliant, and optimized for member services and internal operations
• Manage vendor relationships to ensure timely updates and support including escalations

Call Center Representative

• Coordinate and oversee daily workflows to ensure work is completed accurately.
• Support Team Leads with daily operational issues and production challenges.
• Monitor performance metrics and conduct regular KPI reviews for Team Leads.
• Provide direct supervision and leadership to Team Leads (typically 5–10).
• Partner with IT to identify, test, and implement system enhancements.

Medical Call Center Manager

Manager

• Provide clinical and operational leadership for a high-volume, fully remote Nurse Triage call center
• Drive workforce efficiency, schedule adherence, service-level performance, and clinical quality while leading and developing a distributed team of Registered Nurses
• Partner closely with Workforce Management (WFM) to manage forecasting, scheduling, coverage planning, shrink, and real-time staffing adjustments using Calabrio
• Monitor and analyze service-level performance, queue activity, occupancy, adherence, and productivity to ensure SLAs and KPIs are consistently met
• Use Calabrio dashboards and reports to identify trends, risks, and opportunities; proactively implement corrective actions
• Lead real-time operational decision-making in collaboration with WFM to address call volume fluctuations, absenteeism, and intraday staffing challenges
• Ensure operational workflows support safe, efficient nurse triage while maintaining regulatory and client requirements
• Lead, coach, and develop approximately 30 RN direct reports in a remote call center environment
• Drive accountability for schedule adherence, attendance, productivity, and quality metrics
• Conduct performance evaluations informed by Calabrio data, QA findings, and operational reports
• Partner with QA and Training to implement targeted coaching plans based on performance and trend analysis
• Foster a culture of ownership, transparency, and continuous improvement
• Ensure adherence to triage protocols, escalation pathways, and clinical documentation standards
• Support QA calibration, call monitoring, and chart audits to maintain clinical excellence and compliance
• Address escalations and patient concerns promptly while maintaining professional and compassionate communication
• Ensure compliance with HIPAA and all applicable state and federal regulations
• Act as a key liaison between Operations, Workforce Management, QA, IT, Training, and client stakeholders
• Prepare and present operational and workforce performance reports, including adherence, SLA attainment, staffing efficiency, and quality outcomes
• Participate in strategic planning, workflow optimization, and operational improvement initiatives

Nurse Manager, AWS, WFM Calabrio, RN Compact License Required

QA Engineer

• Partner with product and software engineers to clarify acceptance criteria and translate them into maintainable manual and automated test coverage
• Perform risk-based testing of functionality, including validation of accessibility, internationalization/localization, security, and privacy requirements
• Perform structured exploratory and scenario-based testing across key user workflows to uncover usability, edge cases, and integration issues
• Validate and triage defect reports in collaboration with Esri Support Services, review with development team for resolution
• Communicate quality status, risks, and recommendations via dashboards, written summaries, and verbal updates to support informed release decisions
• Review automated test coverage and results to assess effectiveness, surface gaps, and recommend areas for improvements
• Lead risk assessment for assigned features, evaluating functional, technical, and user-facing risks to inform test focus and release readiness decisions

QA Product Engineer II – ArcGIS Hub

Consultant

• Help clients translate real-world needs into practical, state-of-the-art solutions
• Recommend relevant strategies, architectures, and solutions for customer requirements and work with customers to prepare implementations, change management, and migration activities
• Manage projects and support customers throughout the entire project life-cycle, including requirements, analysis, design, build, and implementation
• Lead the scope, cost, schedule, and contractual deliverables through planning, tracking, quality assurance, change control, and risk management
• Establish, develop, and expand relationships with customers, partners, and distributors
• Work with Esri’s marketing and sales teams to develop new business
• Lead innovative proposals and win work that showcases forward-leaning solutions
• Mitigate challenges through proper escalation to achieve project and program completion
• Collaborate with Esri’s practice managers and marketing and sales teams to support business development for technology and implementation patterns with new and existing customers
• Support the development of others though our network of organizational teams and professional communities

Senior Consultant

Administration

• Teach online courses in accordance with established guidelines and technologies.
• Actively contact students via phone, email, and text who are not actively engaged in courses.
• Document all student outreach efforts in the faculty portal.
• Maintain a minimum of a 70% student success rate for all classes taught.
• Provide detailed feedback on assignments and offer assistance to those having difficulty with course content.
• Monitor online student progress and work with leadership to resolve academic concerns.
• Maintain student grades and report final grades at the end of each sequence to update transcripts.

Healthcare Administration Instructor

Solutions Engineer

• Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team. Gain access to technical enterprise-level decision makers and lead technical meetings that drive revenue.
• Be an expert. Be a technical leader of Esri technology as well as a subject matter expert of AEC and environmental consulting firms. Demonstrate your advanced understanding of sales strategies and initiatives to develop complex solutions for Esri’s most strategic customers. Understand an organization’s business structure, associated workflows, third party business systems, and integration points. Share knowledge and coach new team members on best practices.
• Solve problems. Proactively craft and propose solutions that clarify how GIS brings business value to our customers by addressing the critical challenges they face. Define and deliver complex strategies that align Esri technology with our largest customers’ business needs.
• Tell our story. Design presentations for technical and non-technical audiences within Esri’s largest customers. Provide configuration guidance and best practices. Present at large conferences and executive engagements.

Senior GIS Solution Engineer – AEC

• Monitor Physician EHR inboxes and patient portal requests and perform tasks within LPN scope of practice, and respond to patient inquiries according to established protocols.
• Refill prescription requests by established protocols, notify providers and ensure patient care tasks are completed for critical results, and coordinate follow-up care post-discharge or post-operative.
• Facilitate referrals and collaborate on addressing prior authorization requests that require clinical consultation, while also assisting with requests from other agencies such as hospitals, Public Health departments, nursing homes, funeral homes, and Departments of Labor or Motor.
• Manage Remote Patient Monitoring (RPM) results by tracking patients' real-time disease results and delivering education on managing chronic diseases such as diabetes, hypertension, and COPD.
• Medically screen and qualify patients for clinical trials.
• Perform follow-ups and patient education.
• Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient education.

Licensed Practical Nurse, Compact License Required – Part-Time, Call Center

• Build Meaningful Solutions by developing full‑stack software that clearly supports member and employee needs
• Develop with Quality in Mind by writing clean, modular, well‑documented code that adapts easily to new technologies; reviewing AI‑generated code to ensure it meets standards
• Collaborate Across Teams by working closely with engineers, product owners, and business partners to translate requirements into secure, scalable technical solutions
• Maintain High Standards through unit testing, integration testing, code reviews, and adherence to security and logging requirements
• Support Secure, Compliant Systems ensuring data is protected, logged appropriately, and aligned with regulatory expectations
• Troubleshoot & Resolve Issues by promptly triaging and addressing software defects, prioritizing member‑impacting and business‑critical issues
• Support Agile Delivery by contributing within SCRUM teams and continuously improving development practices
• Grow & Learn Continuously by embracing new tools, frameworks, cloud technologies, and AI‑assisted development methods.

Software Engineer 1 – Hybrid Position

Sales

• Under the direction of the Regional Sales Manager, the District Sales Manager will be responsible for coaching and guiding Territory Sales Managers on how to best build and maintain relationships with health care practitioners.
• This position will be responsible for meeting established sales goals every month, quarter, and year, as well as will develop and maintain a professional, positive relationship between Standard Process and health care practitioners.
• This position will maintain current markets, as well as assist in the development of new market opportunities across an array of health care practitioner fields.
• Manage strategic customer relationships with HCPs consistently within an assigned territory to achieve budgeted sales volume and other goals.
• Regularly contact and visit Territory Sales Managers, directing them on the establishment of new and existing accounts by planning and organizing daily work schedule and activity.
• Report on customer relationships, sales activity, and territory trends.
• Oversee Territory Sales Managers daily call activity, weekly work plans, and monthly territory results.
• Meet or exceed established sales goals every month, quarter, and year for designated sales territory.
• Attend company tradeshows or educational events and evaluate their impact.
• Expand professional and industry knowledge by attending corporate trainings, educational workshops, reviewing professional publications, participating in professional networks, etc.
• Monitor competition and industry trends by gathering marketplace information on pricing, products, new products, and new techniques.
• Train Territory Sales Managers how to successfully tell the Standard Process story to grow sales.
• Train HCPs to develop profitable nutrition businesses within their practice utilizing Standard Process products, selling tools and platforms.
• Provide feedback to Marketing and Sales teams, assist in ideation sessions for sales and marketing collateral needed for “perfect practice”.
• Assist Regional Sales Manager in creating and managing overall plan for the region.
• Assist Regional Sales Manager with budget management for the region.
• Collaborate with Key Accounts Team to develop in-market business ideas for sales growth.