Medical Call Center Manager

Esri

Floor Manager providing operational oversight and team leadership in a healthcare call center. Coordinating workflows to ensure service excellence and continuous improvement.

Posted 5/8/2026full-timeRemote • Florida, Ohio, South Carolina, Tennessee, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Coordinate and oversee daily workflows to ensure work is completed accurately.
Support Team Leads with daily operational issues and production challenges.
Monitor performance metrics and conduct regular KPI reviews for Team Leads.
Provide direct supervision and leadership to Team Leads (typically 5–10).
Partner with IT to identify, test, and implement system enhancements.

Requirements

What you’ll need

Associate’s Degree in Business Administration or a related field (or equivalent experience).
Minimum of 2–5 years of experience in a healthcare-related or contact center environment.
Strong written, verbal, and interpersonal communication skills.
Proven time management skills.
Ability to remain flexible, adaptable, and calm under pressure.

Benefits

Comp & perks

Maintain consistent and punctual attendance.
Health insurance.
Professional development opportunities.
Equipment allowances.
Business casual dress code.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcommunicationtime managementflexibilityadaptabilitycalm under pressure

Certifications

Associate’s Degree in Business Administration