Implementation Specialist

• Run structured discovery with prospective customers to understand communication center operations, workflows, decision-makers, and business problems
• Map customer integrations, systems, data flows, ownership, protocols, and standards
• Establish and document customer-defined success criteria in Salesforce
• Translate discovery findings into accurate, bounded scopes of work for Sales and Implementation
• Build value narratives connecting Logis Dispatch/CAD capabilities to customer outcomes
• Support Sales in positioning scope and price against agreed customer value
• Deliver first-look and solution-specific product demonstrations
• Respond to RFPs and technical inquiries on functionality, interoperability, and compliance
• Confirm post-go-live value realization and feed findings into Customer Success, renewals, and expansions
• Produce structured implementation handoff packages in Rocketlane
• Stay engaged through early implementation and serve as an escalation resource for complex dispatch and CAD questions
• Provide Product feedback on feature gaps, CAD standards, and communication center requirements
• Monitor NENA standards, NG911 requirements, and state and local dispatch regulations
• Contribute to competitive analysis of Logis Dispatch/CAD solutions
• Track scope accuracy, technical win rate, discovery-to-decision cycle time, handoff quality, value realization within 90 days, and product feedback impact

Customer Value Engineer – Logistics Dispatch, CAD

Financial Planning and Analysis

• Build and maintain ARR models tracking new, expansion, contraction, and churn activity across agency and department segments
• Analyze gross renewal rate and net renewal rate trends and translate churn drivers into actionable insight
• Support strategic pricing analysis with Corporate Finance
• Maintain data integrity between source systems and ARR reporting and resolve discrepancies
• Develop KPI frameworks and lead cross-functional projects to improve scalability and operational performance
• Support monthly, quarterly, and annual revenue and bookings forecasts for senior leadership, the Board, and investors
• Prepare variance analysis and bridge explanations for business reviews
• Contribute to longer-range financial planning supporting debt covenant and Vista reporting requirements
• Partner with Sales, Product, and Accounting to validate ARR movements and align definitions
• Prepare recurring board, investor, and lender reporting materials related to top-line performance
• Identify opportunities to improve forecasting accuracy, streamline reporting, and automate recurring analyses

Senior Financial Analyst

Account Executive

• Manage the sales process for new business sales within the Fire/EMS market to meet sales goals in a defined territory
• Acquire new logos through prospecting and networking
• Develop and manage a sales pipeline for assigned named accounts
• Develop strategic sales strategies and plans for prospective agencies or departments
• Prospect new business through regional engagement, onsite meetings, trade shows, and networking
• Demonstrate ESO products through meetings and sales presentations, engaging subject matter experts
• Develop and progress sales opportunities addressing client needs
• Lead and support contract negotiations through closure
• Forecast sales opportunities and manage the pipeline
• Document, update, and use CRM tools and data for daily activities
• Report to the Director of Outside Sales as part of the FEMS Sales team

Regional Account Executive – EMS/Fire

Network Engineer

• Design, deploy, and maintain cloud and hybrid network infrastructure across environments.
• Configure and manage F5 BIG-IP systems for load balancing, traffic management, and application delivery
• Administer Web Application Firewalls (WAF) and Barracuda solutions to protect application and network layers
• Partner with security and engineering teams to evaluate risk, enforce policy, and resolve incidents, asking the right questions early so the right solutions get built
• Troubleshoot complex network issues methodically, communicate findings clearly, and document resolution paths that the whole team can learn from
• Identify gaps and improvements proactively, bring forward recommendations with context, and follow through on the work
• Support a culture of continuous improvement, not through dramatic overhauls, but through consistent, deliberate progress

Senior Network Engineer

• Manage the sales process for new business sales within the Fire/EMS market
• Focus on new logo acquisition including prospecting and networking efforts
• Develop & manage a sales pipeline for assigned named accounts
• Develop strategic sales strategies and plans tailored to prospective agencies or departments
• Prospect new business targets through consistent regional engagement
• Demonstrate ESO products through meetings and sales presentations
• Develop and progress sales opportunities that address client needs
• Lead and support contract negotiations driving sales opportunities to closure
• Accurately forecast sales opportunities and manage pipeline accordingly
• Work effectively within CRM by documenting and utilizing tools and data

Regional Account Executive, EMS/Fire

• Develop & manage a sales pipeline for assigned named accounts in a region of the United States.
• Develop strategic sales strategies and plans tailored to prospective agencies or departments.
• Prospect new business targets through consistent regional engagement, onsite meetings, trade shows, and networking with key decision makers and industry partners.
• Demonstrate ESO products through meetings, sales presentations, and engagement of subject matter experts.
• Develop and progress sales opportunities that address the specific needs of the client.
• Lead and support contract negotiations driving sales opportunities to closure.
• Accurately forecast sales opportunities and manage pipeline accordingly.
• Work effectively within CRM by actively documenting, updating, and utilizing tools and data to effectively conduct daily activities.

Regional Account Executive

Marketing

• Develop and execute regional field marketing plans aligned to Sales territories and revenue goals.
• Partner with regional sales leaders to identify and prioritize markets, segments, and tactics that drive pipeline.
• Track and report on field marketing ROI, pipeline contribution, and campaign performance against defined KPIs.
• Maintain and manage the field marketing budget, ensuring spend is optimized and accounted for.
• Own end-to-end planning and execution of ESO's participation in national and regional industry conferences, trade shows, and sponsored events.
• Manage event logistics including venue selection, booth design and build, staffing, vendor relationships, shipping, and on-site coordination.
• Develop compelling event experiences and activations that drive booth traffic, generate leads, and reinforce ESO's brand positioning.
• Coordinate pre-event promotion, on-site engagement tactics, and post-event follow-up in collaboration with Sales and Demand Generation.
• Build and manage ESO's webinar program, from strategy and content planning through promotion, production, and post-event nurture.
• Partner with Product Marketing and subject matter experts to develop compelling webinar topics that address the needs of EMS and healthcare audiences.
• Manage webinar platforms, registration pages, and audience engagement tools to ensure seamless attendee experience.
• Analyze webinar performance data and continuously optimize for registrant conversion, attendance rates, and pipeline impact.
• Repurpose webinar content across other marketing channels including email, social, and the ESO content library.

Field Marketing Manager

Sales

• You will be responsible for your team's success and making sure the team feels both supported, motivated, and challenged.
• You will work to take obstacles out of the way for your team by collaborating with others around the organization.
• Coach team in strategic territory planning, pipeline management, and individual deal strategy.
• Analyze data to understand sales trends and forecast performance.
• Oversee the recruiting, hiring and staffing of a diverse and effective workforce.
• Engage in career development/planning, performance and pay discussions of team members.
• Maintain a culture of accountability.