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Customer Value Engineer – Logistics Dispatch, CAD
ESOCustomer Value Engineer scoping and demonstrating CAD solutions for ESO, which builds software and data products for EMS, fire, hospitals, and government stakeholders. Translating dispatch operations into implementation-ready requirements and customer value narratives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in 911 communication center operations, including structured discovery, customer integration mapping, and translating operational requirements into actionable scopes of work. Proficient in delivering product demonstrations and building value narratives that align with customer outcomes.
Highest-signal resume keywords
911 Communication Center ExperienceLogis CAD ProficiencyStructured Discovery ExecutionStrong Communication SkillsCustomer-Facing Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CAD Systems UsageOperational Requirement TranslationValue Narrative DevelopmentRFP Response ManagementImplementation Handoff Production
Soft Skills
Independent WorkCross-Functional Team ManagementPresentation Skills
Tools & Technologies
SalesforceRocketlaneLogis DispatchEPCR SystemsTelephony Systems
Certifications & Qualifications
EMD CertificationEFD Certification
Industry Keywords
NENA StandardsNG911 RequirementsDispatch ProtocolsCall-Taking WorkflowsCustomer Success
About the role
Key responsibilities & impact- Run structured discovery with prospective customers to understand communication center operations, workflows, decision-makers, and business problems
- Map customer integrations, systems, data flows, ownership, protocols, and standards
- Establish and document customer-defined success criteria in Salesforce
- Translate discovery findings into accurate, bounded scopes of work for Sales and Implementation
- Build value narratives connecting Logis Dispatch/CAD capabilities to customer outcomes
- Support Sales in positioning scope and price against agreed customer value
- Deliver first-look and solution-specific product demonstrations
- Respond to RFPs and technical inquiries on functionality, interoperability, and compliance
- Confirm post-go-live value realization and feed findings into Customer Success, renewals, and expansions
- Produce structured implementation handoff packages in Rocketlane
- Stay engaged through early implementation and serve as an escalation resource for complex dispatch and CAD questions
- Provide Product feedback on feature gaps, CAD standards, and communication center requirements
- Monitor NENA standards, NG911 requirements, and state and local dispatch regulations
- Contribute to competitive analysis of Logis Dispatch/CAD solutions
- Track scope accuracy, technical win rate, discovery-to-decision cycle time, handoff quality, value realization within 90 days, and product feedback impact
Requirements
What you’ll need- Three to five years of hands-on experience in a 911 communication center or dispatch operation, including direct use of CAD systems
- Demonstrated ability to run structured discovery and translate operational requirements into an accurate, bounded scope of work
- Working knowledge of dispatch protocols, call-taking workflows, and EMS and fire communication center operations
- Familiarity with Logis CAD or comparable CAD platforms and integrations with records management, ePCR, radio, mapping, and telephony systems
- Strong written and verbal communication skills across communication center staff, technical teams, and Sales
- Comfortable delivering first-look and solution-specific product demonstrations
- Ability to build a clear, quantified value narrative tied to customer business outcomes
- Ability to work independently in a remote environment and manage multiple concurrent deals across cross-functional teams
- Roughly 50–70% travel required
- Preferred: direct Logis CAD or comparable platform experience; customer-facing, implementation, presales, or solution architecture background; EMD or EFD certification; exposure to regional or state-level 911 governance and interoperability standards
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ESO Website LinkedIn All Job Openings 501 - 1000 employees Founded 2004 🔐 Security ☁️ SaaS 🏢 Enterprise 💰 Private Equity Round - ESO on 2021-03 Security
- SaaS
- Enterprise ESO is a global edge platform for running applications, AI agents, and workforce tooling that combines content delivery, edge compute, and built-in security. The platform emphasizes running code and security close to users and data (335+ cities), low latency (reaching 95% of the world’s Internet-connected population within ~50ms), and large-scale protections (the site cites blocking 234 billion daily cyber threats). ESO offers serverless/edge compute primitives (Workers, Durable Objects, KV), object and SQL-style storage (R2, stored data), integrated DDoS mitigation, WAF, bot management, and Zero Trust / SASE products for user/device access and enterprise controls. Its pricing and product language emphasize pay-for-active-compute billing, free tiers for small teams/projects, and features for deploying and governing AI agents and workloads at the edge. Customer Value Engineer – Logistics Dispatch, CAD 🔥 3 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Run structured discovery with prospective customers to understand communication center operations, workflows, decision-makers, and business problems
- Map customer integrations, systems, data flows, ownership, protocols, and standards
- Establish and document customer-defined success criteria in Salesforce
- Translate discovery findings into accurate, bounded scopes of work for Sales and Implementation
- Build value narratives connecting Logis Dispatch/CAD capabilities to customer outcomes
- Support Sales in positioning scope and price against agreed customer value
- Deliver first-look and solution-specific product demonstrations
- Respond to RFPs and technical inquiries on functionality, interoperability, and compliance
- Confirm post-go-live value realization and feed findings into Customer Success, renewals, and expansions
- Produce structured implementation handoff packages in Rocketlane
- Stay engaged through early implementation and serve as an escalation resource for complex dispatch and CAD questions
- Provide Product feedback on feature gaps, CAD standards, and communication center requirements
- Monitor NENA standards, NG911 requirements, and state and local dispatch regulations
- Contribute to competitive analysis of Logis Dispatch/CAD solutions
- Track scope accuracy, technical win rate, discovery-to-decision cycle time, handoff quality, value realization within 90 days, and product feedback impact 🎯 Requirements
- Three to five years of hands-on experience in a 911 communication center or dispatch operation, including direct use of CAD systems
- Demonstrated ability to run structured discovery and translate operational requirements into an accurate, bounded scope of work
- Working knowledge of dispatch protocols, call-taking workflows, and EMS and fire communication center operations
- Familiarity with Logis CAD or comparable CAD platforms and integrations with records management, ePCR, radio, mapping, and telephony systems
- Strong written and verbal communication skills across communication center staff, technical teams, and Sales
- Comfortable delivering first-look and solution-specific product demonstrations
- Ability to build a clear, quantified value narrative tied to customer business outcomes
- Ability to work independently in a remote environment and manage multiple concurrent deals across cross-functional teams
- Roughly 50–70% travel required
- Preferred: direct Logis CAD or comparable platform experience; customer-facing, implementation, presales, or solution architecture background; EMD or EFD certification; exposure to regional or state-level 911 governance and interoperability standards Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Implementation Specialist 🔥 2 hours ago GreenSlate 201 - 500 💸 Finance Website LinkedIn All Job Openings Implementation Specialist onboarding media-production clients to GreenSlate’s cloud payroll platform. Managing project setup, client support, payroll forms, supplies, and onboarding workflows remotely across the United States. 🇺🇸 United States – Remote 💵 $50k - $60k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛠️ Implementation Specialist Forward Deployed Implementation Engineer 🔥 4 hours ago Archilogic 11 - 50 🏠 Real Estate ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Forward Deployed Implementation Engineer implementing Archilogic's spatial system of record for enterprise customers. Configuring accounts, building API extensions, enabling users, and driving adoption and expansion. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist Lead Engineer – Customer Project Engineering 🔥 5 hours ago GE Vernova 10,000+ employees 💼 Consulting 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Lead customer project engineering and project controls for GE Vernova, which electrifies the world and supports lower-carbon energy. Coordinating global engineering teams, schedules, specifications, and customer interfaces. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🛠️ Implementation Specialist Implementation Consultant, Food and Beverage R&D Workbench 🔥 6 hours ago Specright 51 - 200 ☁️ SaaS 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Implementation Consultant onboarding food and beverage R&D teams onto Specright’s specification-management platform. Designing solutions, leading configuration workshops, and delivering SaaS implementations for enterprise and mid-market customers. 🇺🇸 United States – Remote 💰 $32.9M Series B - Specright on 2021-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist Interoperability Implementation Manager 🔥 6 hours ago Vatica Health 201 - 500 🏥 Healthcare ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Interoperability Implementation Manager delivering healthcare EMR integrations for Vatica Health. Coordinating provider implementations, testing, technical configurations, and partner collaboration through go-live. 🇺🇸 United States – Remote 💵 $63k - $75k / year 💰 $1.2M Venture Round on 2013-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist View More Implementation Specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs