Equinix

Customer Success Manager

• Manages customer onboarding and support for more complex customers.
• Uses judgment to determine the best method of interacting with customers during onboarding based on customers needs and project scope.
• Communicates effectively, able to translate internal processes to be able to set customer expectations within an advanced scope.
• Develop, maintain and track progress of a Customer Success Plan, for all Customers.
• Drives product and process adoption by understanding global customer usage and trends for all customers.
• Proactively identifies feedback trends across customers and drives process improvements.
• Acts as an expert to customers in providing honest and empathetic support, for CSM managed escalations.

Chief of Staff

• Act as a thought starter on architecture and engineering tradeoffs.
• Review technical proposals, roadmap decisions to ensure alignment with business outcomes.
• Assist with AI transformation and technical role simplification related engineering transformation.
• Partner with the Heads of Digital to develop and refine the digital strategy, ensuring alignment with broader organizational goals.
• Translate strategic vision into actionable roadmaps, OKRs, and quarterly plans.
• Monitor progress against key initiatives and proactively identify risks, dependencies, and mitigation strategies.
• Lead quarterly planning cycles and facilitate strategy review sessions.
• Own the digital portfolio, tracking investments, priorities, and resource allocation.
• Design and continuously improve operating rhythms, including team meetings, status updates, and decision-making forums.
• Identify process inefficiencies and implement solutions that scale.
• Build dashboards and reporting mechanisms to provide visibility into team performance.
• Manage cross-functional dependencies and resolve bottlenecks.
• Establish governance frameworks for digital initiatives.
• Serve as trusted advisor and thought partner to the Heads of Digital.
• Provide executive coaching support, including preparation for high-stakes presentations and stakeholder engagements.
• Facilitate reflection and learning, helping to identify blind spots and growth opportunities.
• Support leadership development through feedback, frameworks, and strategic perspective.
• Act as sounding board for complex decisions and organizational challenges.
• Partner with Chiefs of Staff across the Digital an innovation office to share best practice, bridge cross-functional initiatives, and ensure consistency.
• Prepare executive briefings, board materials, and leadership presentations.
• Represent the Head of Digital in meetings and forums as needed.
• Manage internal communications to ensure team alignment and transparency.
• Build relationships with key stakeholders across the organization.
• Synthesize complex information into clear, actionable insights.

Technical Chief of Staff

Full-stack Engineer

• Enhance our Network Process Automation suite of applications and processes
• Design and build distributed systems with durable workflow orchestration, saga compensation, and fan‑out/fan‑in concurrency.
• Develop async REST APIs, service layers, background workers, and workflow logic.
• Build and maintain Go services, including gRPC servers, streaming RPCs, and cross‑language integrations.
• Model and query data in MongoDB using schemas, indexing, and aggregation pipelines.
• Enhance and extend automated test frameworks based on product capabilities and new feature areas.
• Convert test cases into automated modules; reproduce and diagnose issues in lab or production‑like environments.
• Develop modern React/TypeScript frontends using component‑based architecture, hooks, server‑state management, and real‑time data flows.
• Deploy and operate services on Kubernetes with container best‑practices, health checks, resource tuning, and rolling updates.
• Implement observability with distributed tracing, metrics, and structured logging across polyglot services.
• Capture, document, and maintain service inventories, deployment processes, and engineering metrics.

Staff Software Engineer – Full-Stack

Product Manager

• Own the design and definition of partner-led solutions built jointly with strategic technology partners
• Translate partner and market needs into clear requirements and technical designs
• Define use cases, target outcomes, and acceptance criteria for each joint solution
• Define the technical shape of joint solutions in partnership with partner product and engineering teams
• Maintain prioritization and the roadmap for which partner solutions are designed and advanced through the incubation pipeline
• Act as a central design and product point of contact across various teams

Senior Manager, Product Management

Product Designer

• Owns and leads a design process, interacting with Architectural, Mechanical and Electrical Partners (MEPs), and other design partners to deliver a portfolio of world class datacenters with a strong focus on technical excellence, mission critical resilience and cost management
• Reviews and contributes to the development of globally standardized tools, techniques and processes for the management and reporting of the design process
• Works with peers in other regions to drive consistency and technical excellence on design and delivery practices and methodologies
• Thinks and acts in a global manner, considering the applicability of any design decision, innovations or standards changes for all regions
• Obtains site-specific conditions, utility and infrastructure design, costs and availability of utilities, liaison with planning authorities and local logistics including site logistics during construction and phasing

Senior Design Manager

Solutions Engineer

• Own the global technical account strategy for Oracle, including multi-year architecture roadmaps, capacity and expansion planning, sovereign and regional deployment strategy, and executive alignment across Oracle business units
• Partner with the Oracle Managing Director and account leadership to achieve and exceed global bookings and revenue targets, contributing directly to forecast accuracy, pipeline progression, and long-term expansion and ecosystem growth strategies
• Establish trusted advisor status with Oracle’s CIO, CTO, SVP, and senior technical stakeholders; influence decision-making tied to infrastructure modernization, AI deployment, interconnection strategy, and hybrid and distributed cloud architecture
• Be a technical SME in Oracle’s domain – including earning Oracle certifications where appropriate – to understand the business, speak the customer’s language, and advance Oracle’s revenue and ecosystem opportunities on Platform Equinix
• Move fluently between business-outcome conversations with C-level executives and deeply technical conversations about joint solutions, reference architectures, and use cases that drive future transformational pursuits
• Own the technical win end-to-end for complex global pursuits – including strategic discovery, whiteboarding, executive briefings, reference architecture authority, and cross-region design alignment across the Americas, EMEA, and Asia-Pacific
• Inspire, motivate, and orchestrate global technical pods, principal-level peers, Solution Validation Center resources, and regional Solutions Engineering teams to deliver a unified technical strategy and a superior customer experience wherever Oracle requires Equinix services worldwide
• Articulate the full value of Equinix’s interconnection portfolio – including Equinix Fabric, cross-connects, Metro Connect, and the xScale hyperscaler footprint – to Oracle stakeholders across multiple personas and lines of business
• Lead joint solution development initiatives across Oracle’s full product and services portfolio deployed with Equinix – producing validated blueprints, reference architectures, and scalable deployment models
• Shape Equinix product and service evolution by translating Oracle’s strategic requirements into actionable feedback for Product, Engineering, xScale, and Data Center Operations – with particular focus on high-density compute, liquid cooling readiness, and AI-optimized design
• Sponsor and drive executive-level technical workshops and innovation councils focused on AI infrastructure, distributed architecture, sovereign deployments, and high-density compute use cases
• Identify and define monetization paths for emerging joint solutions tied to interconnection, digital services, and ecosystem expansion across Oracle’s enterprise and ISV customer base
• Gather market feedback on new and emerging Oracle capabilities to inform joint business planning, routes to monetization, and proof-of-concept technical validation work
• Help Oracle and its customers leverage destination strategy, network magnets, and ecosystem effects to maximize the value of Platform Equinix
• Define and evolve the technical value proposition for the Oracle account, aligning Equinix capabilities to Oracle’s long-term platform, AI, and infrastructure roadmaps
• Drive executive-facing technical storytelling that positions Equinix as mission-critical infrastructure within Oracle’s ecosystem and the broader Oracle customer community
• Institutionalize repeatable reference architectures and deployment standards to enable global scale and consistency across Oracle deployments and joint field selling motions
• Influence long-term capacity planning and infrastructure investment decisions – including xScale pursuits and AI-ready facility design – based on forward-looking Oracle demand signals
• Anticipate competitive dynamics across hyperscaler and interconnection providers, and define architectural differentiation strategies for high-value Oracle pursuits
• Ensure alignment between global strategy and regional execution to deliver a cohesive, high-service-level engagement model across all regions and Oracle business units
• Lead from the front of technology innovation as a digital and AI infrastructure thought leader – closely following industry trends to shape account team priorities and ensure Equinix is positioned to support Oracle’s digital and AI strategies as they evolve
• Represent Equinix and the Oracle joint story in customer meetings and public settings – including speaking engagements, blogs, webinars, trainings, analyst briefings, roadshows, conferences, and customer events
• Contribute to Equinix’s broader Solutions Architect community through knowledge sharing, team enablement, and continuous learning – while maintaining an agnostic and neutral advisory stance across the partner ecosystem
• Continually increase technical depth and develop problem-solving skills through formal education, certifications, self-study, and individual development planning

Principal Solutions Architect

Program Manager

• Partner closely with team members and functional leads across xScale Controllership to understand current processes, pain points, and upstream/downstream dependencies across Capex, Revenue Operations, General Accounting, and Reporting
• Map end-to-end accounting workflows for key processes, documenting current-state procedures, handoffs, controls, systems, and data flows with clarity and precision
• Identify process bottlenecks, inconsistencies, and non-value-added activities, with a strong focus on root causes, upstream drivers, and areas with high manual effort or rework
• Design future-state optimized processes that streamline work, strengthen controls, reduce manual touchpoints, and embed a consistent “fix-at-source” approach
• Develop standard operating procedures (SOPs), process maps, and documentation to ensure clarity, repeatability, and consistency across global teams
• Drive process adoption and change readiness, including training, communication, and partnering with functional leads to embed process discipline and governance
• Establish KPIs (e.g., close cycle time, manual JE reduction, aging, rework metrics, standardization levels) to monitor process effectiveness and support continuous improvement

Specialist Accountant, Program Manager – xScale AI Data Center

• Design, build, and operate scalable backend systems, services, and APIs
• Translate complex business requirements into practical, performant, and maintainable system designs
• Work closely with our team and collaborate with cross functional teams to introduce and enhance our product capabilities for customers
• Provide technical leadership for the team of highly passionate engineers to evolve our products features
• Collaborate with others to develop software for our large-scale cloud services, driving simplicity, high-reliability, ease of maintenance and operation
• Lead by example through direct contribution, and provide direction in establishing development and operational standard methodologies
• Actively participate in continuous improvement of process and systems that support our software development lifecycle (SDLC), values and culture
• Troubleshoot and resolve complex, distributed system issues with minimal oversight
• Champion API designs first principles and governance standards across the stack, ensuring all REST and gRPC interfaces are secure, uniform, well-documented, and built with a developer-first experience in mind.
• Participate in an on-call rotation for the product you are working on and own incident response for services, including triage, mitigation, and root cause analysis.

Staff Engineer, Product Software

Sales Engineer

• Serve as a trusted technical advisor throughout the sales lifecycle, partnering with the Account Executive and Global Solutions Architect to achieve and exceed global bookings and revenue targets
• Lead detailed technical discovery across global stakeholders to define requirements for space, power, cooling, density, resiliency, compliance, and interconnection
• Own the technical win for regional and global pursuits by delivering comprehensive design documentation, architecture diagrams, and solution walkthroughs
• Align regional designs with the global account technical roadmap to ensure consistency and scalability across geographies
• Support forecast accuracy and deal progression by clearly articulating solution scope, risks, dependencies, and technical differentiators
• Engage the extended Equinix global technical community to provide coordinated strategy and a superior customer experience
• Design complex colocation and infrastructure solutions, including high-density AI and GPU deployments, liquid cooling strategies, advanced power modeling, and hybrid cloud architectures
• Deliver Equinix’s sustainability story with awareness of emerging regional requirements and commitments to meet them

Senior Sales Engineer

Financial Planning and Analysis

• Serve as the primary Finance Business Partner for all xScale functions, providing strategic financial guidance and actionable insights.
• Oversee IBX Cost of Revenue (COR) in collaboration with the xScale JV FP&A team.
• Drive continuous improvement of cost reporting processes, enhancing accuracy and transparency of financial information.
• Act as the central lead for Corporate and Management Reporting for the Equinix xScale P&L, including preparation of monthly reporting.
• Lead consolidation of forecasts, financial guidance, and budget submissions across stakeholders.
• Develop, maintain, and manage key financial planning calendars.

Manager, FP&A

Analyst

• Design, build, and maintain the library of ROI and TCO calculators, business case templates, maturity assessments, use cases, value frameworks, external data feeds used across the GVA team
• Architect scalable, modular Excel-based models with clean assumption layers, scenario logic, and sensitivity analysis
• Build reusable templates, calculators, and frameworks that GVA team members can rapidly tailor to specific customer engagements
• Maintain version control, documentation, and change management for the content library
• Enhance existing reports and dashboards to track GVA team’s involvement in external (customer facing) and internal engagements and projects
• Use AI tools to accelerate model development, prototype frameworks, and automate repetitive analytical work
• Identify opportunities to embed AI into the GVA team's workflow — from drafting value narratives to summarizing customer inputs to generating first-draft scenario analyses
• Build AI-aware tooling: models, templates, and frameworks designed to be used effectively alongside AI assistants and AI agents by the GVA and Sales teams
• Stay current on emerging AI capabilities relevant to value engineering, financial modeling, and consulting workflows
• Partner with GVA team to understand recurring modeling needs and translate them into shared tools
• Provide modeling support and quality review on complex or strategic engagements
• Build internal documentation, training materials, and enablement assets that help the GVA team use the tools effectively
• Gather feedback from the GVA team on tool usability and gaps
• Maintain a roadmap of methodology and tooling improvements
• Explore opportunities to bring in additional tooling (BI platforms, modeling platforms, automation) where it improves scale or quality

Senior Value Analyst

Accounts Payable

• Responsible for receiving, processing, verifying and reconciling invoices on a timely basis
• Responsible for managing vendor and expense Accounts Payable and Purchasing operations
• Ensures accurate and timely vendor payments while working towards process improvements

Supervisor, Accounts Payable

Sales

• Own the Vertical
• Deliver Predictable Growth
• Champion Solution Selling
• Build & Develop Talent
• Serve as the senior commercial lead
• Establish and deepen executive-level relationships
• Act as a trusted advisor to customer leadership
• Operate as a principal voice on the APAC Sales leadership team
• Drive strategic alignment across various teams
• Provide APAC executive leadership with authoritative perspectives
• Represent Equinix externally at senior industry forums
• Establish clear performance standards

Senior Director, BFSI Vertical Sales

• Lead budgeting and forecasting processes, including assumptions, cadence, and executive outputs
• Deliver short- and long-term planning for Business functions, Corp FP&A, earnings, and key leadership
• Support investment governance, including budget alignment and opex decisions
• Own global planning and analysis for pipeline, bookings, churn, price adjustments, and net bookings
• Drive insights on productivity, commissions, channel economics, opex, and headcount
• Ensure data consistency, integrity, and reporting alignment across regions and product
• Provide forward-looking insights by integrating actuals, forecasts, risks, and opportunities
• Translate complex data into clear executive insights, recommendations, and actions
• Align with enterprise priorities, including forecast accuracy, performance, and financial discipline

Senior Director, GTM FP&A

• Define and continuously refine the multi-year strategic direction across infrastructure and connectivity products
• Develop a coherent portfolio strategy spanning physical infrastructure, connectivity, and platform services
• Lead structured market analysis across key customer segments and geographies
• Translate product strategy into a multi-year business outlook aligned with corporate strategy and enterprise planning
• Serve as strategic advisor to Product BU leaders and senior executives