Equinix

Operations

• Leads the vision, strategy, and execution for the Runtime, Reliability & Operations capability domain within Equinix Engineering Excellence (E3).
• Owns the product portfolio and long-term roadmap for the operational platforms, reliability engineering capabilities, observability systems, and AI-assisted operational workflows.
• Acts as the single-threaded product owner for the capability domain strategy, executive inspection narrative, investment priorities, operational maturity roadmap, and adoption outcomes across engineering, SRE, infrastructure, operations, and support organizations.
• Establishes strategic direction aligned to Equinix reliability, operational scalability, resiliency, customer experience, and engineering productivity goals.
• Owns a portfolio of operational and reliability platform products and capabilities, including roadmap prioritization, sequencing, dependency management, and adoption strategy.
• Partners with engineering, infrastructure, SRE, and operations leaders to shape and govern the executive inspection process for the Runtime, Reliability & Operations domain.

Senior Product Architect – Reliability & Ops

Architect

• Leads the vision, strategy, and execution for the Platform Foundations capability domain within Equinix Engineering Excellence (E3)
• Owns the product portfolio and long-term roadmap for foundational platform capabilities
• Creates underlying abstractions, controls, automation frameworks, and developer experiences
• Acts as the single-threaded product owner for the domain strategy, investment priorities, executive inspection narrative, and customer adoption outcomes
• Works cross-functionally with engineering, architecture, infrastructure, security, SRE, AI platform teams, and business stakeholders
• Balances long-term platform architecture with practical adoption strategies

Senior Product Architect – Platform Foundations

Director

• Build a point of view on how ecosystems form in AI infrastructure, quantum computing, and adjacent emerging infrastructure markets
• Identify priority ecosystem anchors across neoclouds, AI-native companies, GPU/accelerator providers, networks, data platforms, and enterprise customers.
• Develop market maps, target lists, and commercial theses
• Translate technical requirements — latency, data gravity, network architecture, power, density, deployment models — into commercial strategy
• Partner with sales, product, technical solutions, strategy, finance, and regional teams to shape offerings, narratives, and execution plans
• Build senior relationships with customers, and ecosystem influencers.
• Test market hypotheses through customer conversations, partner engagement, research, and early commercial motions
• Create operating rhythms, metrics, and feedback loops that turn emerging opportunities into measurable pipeline and platform value

Director, Emerging Infrastructure Ecosystems

Supply Chain

• Develop and maintain capacity planning models across suppliers, manufacturing, logistics, and infrastructure constraints
• Perform scenario planning and what if analysis to support investment decisions, demand volatility, and risk mitigation
• Analyze supply demand imbalances, lead times, throughput, and bottlenecks to inform short- and long-term plans
• Support executive level reporting with clear KPIs, trends, and recommendations
• Design, write, and optimize SQL queries to extract, transform, and analyze large, complex datasets
• Build Python based analytical models (forecasting, optimization, simulations) using libraries such as GCP, Copilot studio
• Create repeatable, scalable data pipelines and analytics workflows
• Partner with BI teams to feed dashboards and decision tools (e.g., Power BI, Tableau, Agentic AI)
• Design and implement AI agents to automate recurring analytics tasks (e.g., demand analysis, exception detection, scenario generation)
• Apply machine learning or rule based agents to improve forecasting accuracy, capacity utilization, and planning cycle time
• Integrate AI-driven insights into planning processes and operational workflows
• Continuously identify opportunities where AI and automation can replace manual analysis or judgment calls
• Work closely with supply chain leaders, planners, and category managers to translate business questions into analytical solutions
• Communicate complex findings clearly to both technical and nontechnical stakeholders
• Influence planning and investment decisions through data driven storytelling

Senior Supply Chain Manager

Product Manager

• Partners with team members and vendors in enabling efficient requirements gathering
• Supports senior stakeholders and management team in identifying, communicating to senior stakeholders
• Responsible for designing strategic cross-functional and global solutions that align with long-term organizational goals
• Develops test strategy and execution to cover testing in an optimal amount of time and covers scenarios
• Guides the team on methodologies and tools to enable better design and build
• Helps teams in delivering fresh insights from data by developing thought provoking, innovative, context-sensitive visualizations
• Analyzes techniques to organize data in visually innovative ways in order to make it easy to understand to the stakeholders and technical folks at the same time
• Understands and advises on modeling techniques and provides guidance to the team in building efficient data models
• Manages/leads individual consultants or consulting teams as assigned

Principal Product Manager – Data & AI

Chief of Staff

• Partner with the Real Estate and Global Energy leaders to shape and refine functional strategies aligned to enterprise priorities.
• Translate strategic intent into roadmaps, OKRs, and multi-year investment plans.
• Own visibility into cross-functional initiatives and capital portfolios.
• Lead annual and quarterly planning and strategy review cycles.
• Design and maintain effective operating cadences for both leadership teams.
• Drive execution discipline, accountability, and decision-making rigor.
• Improve cross-functional processes spanning finance, legal, sustainability, and operations.
• Build dashboards covering cost, schedule, risk, and performance metrics.
• Reinforce governance for capital investments and compliance-sensitive initiatives.
• Act as a trusted advisor to both leaders on strategy, priorities, and organizational health.
• Support preparation for executive and team engagements.
• Amplify focus on highest-value work and decision clarity.
• Partner with peer Chiefs of Staff across the enterprise.
• Develop executive-ready communications and presentations.
• Represent leaders in meetings to maintain momentum when needed.
• Influence cross-functional stakeholders without direct authority.
• Enable organizational clarity through effective internal communication.

Chief of Staff – Global Energy, Real Estate

• Responsible for the planning and coordinating of the commissioning for xScale in large-scale greenfield data centers across multiple campuses in the Americas region.
• Creates and implements multi-facility, standards-based commissioning plans and schedules.
• Assesses, recommends and implements industry best practices into new and existing Critical Environment Programs.
• Communicates effectively with both business operations and construction managers on a monthly basis.
• Responsible for regional, long-term pipeline management to inform resource planning.

Commissioning Director

Events

• Planning and execution of assigned tradeshows, conferences, meetings, and off-site events, managing all logistics from start to finish
• Develop and manage event budgets, timelines, and deliverables, including tracking spend, creating purchase orders, processing invoices, and post-event reconciliation
• Review and manage contracts, coordinate signature workflows, and ensure all terms align with event requirements
• Plan and manage all event logistics, including food and beverage, registration, audiovisual, room setup, and vendor oversight
• Identify and secure off-site venues aligned with event objectives, managing all related logistics and planning
• Serve as the primary point of contact for vendors, venues, and internal stakeholders, handling all communications and coordination, from contract negotiation through on-site execution
• Develop the logistics event run of show and manage guest registration and on-site experience
• Guide the development of themes, agendas, and program design that cater to the event and audience needs
• Participate in or lead planning calls, drive meeting follow-ups, and ensure cross-functional alignment for shared event initiatives
• Partner with stakeholders to evaluate event performance and recommend strategic improvements for future participation
• Negotiate contracts and secure preference for future events as needed
• Lead final budget reconciliation and ensure all documentation is captured.

Senior Events Specialist

Affiliate Manager

• The WFI FPT Partner translates all workforce data (internal & external) into strategic insights that drive business and talent outcomes.
• This role is functionally aligned partnering with HR FPTs and business leaders, operating as the primary FPT data & insight lead to inform workforce-related decision-making, shape the future workforce, and build data maturity across the organisation.
• Produce executive-ready insight materials tailored for senior leadership audiences
• Present analyses and recommendations clearly and confidently to FPT and executive stakeholders, shaping recommendations by integrating internal and external workforce signals
• Develop a deep knowledge and understanding of business problems and opportunities and provide advice / recommendations on how people data and insights can support decision making
• Contributes to and guide the development of WFI products, analyses and insights (in partnership with broader team – WFI & SWP) that addresses critical business challenges
• Act as a trusted insight advisor / partner to HRBPs, FPT, and business leaders, proactively influencing, driving change, and build relationships
• Collaborate with Strategic Partnerships, and Talent Organisation to understand and address business-related people insight and planning needs
• Partner with broader People Strategy team (WFI and SWP) and business analytics teams to providing consolidated advice on business-related workforce challenges
• Design and deliver training to build people data maturity across HR and business teams, including storytelling with data
• Identify upskilling needs and lead focused training efforts in partnership with other Workforce Insights capabilities
• Drive adoption of WFI products with FPTs and with business leaders and stakeholders
• Establish standards & feedback loops with stakeholders to understand insight needs
• Partner with broader WFI team to ensure WFI solutions evolve to meet FPT and business needs
• Support the development of strategies for continuous improvement of analytics products, based on user feedback
• Lead and coordinate business-oriented workforce analytics projects across the team, ensuring timely delivery, stakeholder alignment, and measurable impact
• Ensure data integrity, insight quality, and effective action planning throughout the project lifecycle
• Oversee project planning, resource allocation, and risk management for analytics initiatives

Workforce Insights Partner

• Contributes to the delivery of the Lead-to-Cash transformation by ensuring Customer Support Portal capabilities align with streamlined, end-to-end customer support experiences across the customer journey.
• Designs, develops, and manages the lifecycle of Equinix's customer-facing self-service support experience — Portal Case Experience, Portal Chat, and Get Help.
• Sets the vision and strategy for self-service support, ensuring it is competitively positioned, customer-centric, and delivering measurable case deflection and customer satisfaction outcomes.
• Define, develop, and manage the lifecycle of the Customer Support Portal experience from concept through launch to ongoing evolution.
• Manage the Customer Support Portal roadmap including features, upgrades, and maintenance across Portal Cases, Chat, and Get Help surfaces.
• Set the vision for self-service customer support — what does it look like for a customer to find help, get answers, and open a case without calling?
• Gather, document, design, and test the best possible Customer Support Portal experience and incorporate the voice of the customer into the product roadmap.
• Involve UX, engineering, and others to create a shared vision and clear goals for the Portal experience.
• Integrate insights from usability studies, customer feedback, support analytics, and other research to refine the Portal roadmap.
• Drive case deflection strategy — when should customers self-serve via articles, when via chat, when via a case.
• Partner closely with the UX designer on customer-facing experience design.

Product Manager – Portal Support Center

• Take ownership of the Gainsight platform as it transitions from implementation to BAU operations and evolution
• Manage the Gainsight roadmap including platform configuration changes, integration health, and incremental enhancements post-launch
• Own Customer Success BAU product work outside of Gainsight and outside of LTC — workflow tweaks, configuration changes, integrations, and operational product support for the Customer Success pillar's day-to-day operational needs
• Set the post-launch vision and roadmap for Gainsight evolution beyond MVP
• Track LTC delivery progress as a downstream dependency for future Gainsight capabilities; plan Gainsight evolution to take advantage of LTC-delivered Salesforce systems as they become available
• Gather, document, design, and test the best possible Gainsight experience for CSM users and incorporate the voice of CSMs into the platform roadmap
• Partner with the Customer Success Director on Gainsight platform roadmap aligned with broader Customer Success strategy
• Integrate insights from CSM feedback, adoption analytics, and platform usage patterns to refine the post-launch roadmap
• Stabilize the Gainsight platform post-launch — manage configuration changes, troubleshoot issues, ensure integration health and data quality
• Run Gainsight BAU operations including user support, configuration changes, and incremental enhancement delivery
• Sustain and grow Gainsight adoption across CSM users through enablement, training, and feedback loops
• Manage the ongoing health of the Gainsight integration with Salesforce account data and customer health signals
• Support the customer health scoring methodology in partnership with Customer Success leadership
• Support (Customer Success PM) on remaining Gainsight implementation rollouts post-MVP — additional persona onboarding, deferred capabilities, expanded use cases
• Provide platform expertise to ensure remaining implementation work integrates cleanly with the live BAU platform
• Coordinate handoff from implementation work to BAU operations as new capabilities go live
• Pick up Customer Success product work that sits outside Gainsight and outside LTC — workflow tweaks, configuration changes, integrations, and operational product support for the Customer Success pillar
• Triage and prioritize Customer Success BAU intake in partnership with the Customer Success Director and Product Operations
• Coordinate with Naveed on workflow consistency between Gainsight platform and broader Customer Success operations
• Coordinate with the Customer Success PA (contractor) on workflow design and process patterns within Gainsight and Customer Success BAU work
• Partner with Naveed (Customer Success PM) on workflow consistency between CSM operations and Gainsight platform configuration
• Participate in cross-pillar PA standards conversations facilitated by Product Operations where relevant to Gainsight and Customer Success BAU
• Effectively maintain and utilize relationships with CSMs as the primary user community
• Ensure alignment in cross-functional priorities — particularly between Customer Success operational needs and Gainsight platform capabilities
• Coordinate with Pillar 5 (Product Operations) on intake governance for Gainsight enhancement requests and Customer Success BAU work
• Stay close to LTC delivery progress to anticipate dependencies and integration opportunities for Gainsight
• Create and prioritize the Gainsight backlog (BAU and evolution work), working regularly with the Customer Success team to refine and add detail
• Manage Customer Success BAU intake alongside Gainsight backlog with clear prioritization across the two work streams
• Collaborate with the Customer Success Director on enhancement prioritization across both Gainsight and Customer Success BAU work
• Use SAFe-aligned prioritization (WSJF) for evolution work; manage BAU work on a separate operational cadence
• Use tools and data analytics to draw insights from Gainsight platform usage, CSM adoption, and customer health signal effectiveness
• Track adoption metrics, integration health, customer health scoring accuracy, and configuration debt
• Drive continuous improvement in Gainsight platform stability and CSM productivity
• Define test cases and acceptance criteria for Gainsight configuration changes, integration updates, and Customer Success BAU work
• Participate in UAT post enablement team testing for Gainsight enhancements, remaining implementation rollouts, and BAU work
• Manage stakeholder expectations across CSM users, Customer Success leadership, and operational stakeholders for BAU work
• Identify and proactively include correct stakeholders and communicate effectively
• Understand CSM workflow needs and build effective relationships with the user community
• Utilize effective methods of communication with stakeholders, varying approach accordingly.

Principal Product Manager – Customer Success Operations

• Contributes to the delivery of the Lead-to-Cash transformation by ensuring Order Platform capabilities align with streamlined, end-to-end commercial processes across the customer journey.
• The Director, Order Platform designs, develops, and manages the lifecycle of the platform Order capabilities that power Equinix's L2C transformation, spanning three Salesforce scrum teams: Order Enrichment, Order Execution, and Order API.
• Sets the vision and strategy for the Order Platform, ensuring it is competitively positioned, customer-centric, and architecturally sound through the Siebel-to-Salesforce migration.
• Lead a team of Product Managers, Product Owners, Process Architects, and contractors; provide leadership and direction through senior managers as the team scales.
• Accountable for the performance and results of direct reports and the broader pillar team.
• Drive succession planning recommendations and contribute to people development strategy.
• Own performance management of team members, including disciplinary actions and hire/fire decisions and recommendations.
• Lead the GPS process including assessments and Total Rewards allocations of direct reports.
• Drive talent development including quarterly conversations, career pathways conversations, and individual development and growth plans.
• Own the Order Platform across three scrum teams — Order Enrichment, Order Execution, and Order API — covering order capture through orchestration to downstream API consumers.
• Set vision and roadmap for Order Platform through Siebel decommission and beyond.
• Lead the technical migration of Order capabilities from Siebel to Salesforce Revenue Cloud, including order management workflows, orchestration logic, and API contracts.
• Drive the onboarding of the Order API scrum team, ensuring proper team formation, scope definition, and integration with existing Order Enrichment and Order Execution teams.
• Own Order Platform PI planning, capability prioritization, technical roadmap, and architectural alignment with Equinix's broader Salesforce platform strategy.

Director, Product Management – Order Platform

Sales Engineer

• Primarily provides pre-sales technical consultancy for the development and implementation of complex solutions.
• Utilizes broad industry knowledge and expertise in finding products and solutions to meet customer needs.
• Prepares detailed product specifications and designs for the development and implementation of customer solutions.
• Provides consultation to prospective customers during customer meetings, tours, assessments and validations.
• Working directly with hyperscale customers as primary technical point of contact performing customer-facing engineering functions in support of customer acquisition, project installation and custom construction solutions.
• Lead site tours, technical sales calls and customer design reviews.
• Evaluate customer needs and match with current portfolio.
• Manage all local on ground process from bid to vendor selection/relationship management, assist the sales process in conjunction with the D&C process to avoid scope gap.
• Serve as the liaison between internal Equinix groups (xScale, D&C, Operations, etc.) and our customers alongside the regional xScale Technical Director, ensuring projects are moving as planned.

Lead Sales Engineer

Manager

• Responsible for the planning and coordinating of the commissioning for large-scale greenfield data centers and retrofit live data centers.
• Creates and implements multi-facility, standards-based commissioning plans and schedules.
• Provides input and suggestions on new and existing Critical Environment Programs.
• Communicates effectively with both business operations and construction managers.
• Responsible for regional, short- to medium-term pipeline management to inform resource planning.
• Liaises with internal construction managers and external general contractors on the planning and execution of all commissioning activities.
• Maintains commissioning logs, equipment checklist, and other tools to track commissioning projects.
• Develops electrical and mechanical Functional Performance Test procedures and Factory Acceptance Test Procedures.
• Issues customer-facing reports.
• Interacts with and presents to key customers on progress against commissioning plans and achievement of Ready for Sales (RFS) dates.

Senior Commissioning Manager

General Counsel

• Hands-on case management at all stages of litigation and investigation
• Developing overall strategy, assessing liability, reviewing or drafting filings, preparing witness testimony, negotiating settlements
• Supporting or managing discovery in assigned matters
• Selecting and managing outside counsel, reviewing budgets, supporting internal cost management
• Communicating efficiently and effectively with stakeholders
• Navigating competing workflows and delivering results within timelines
• Contributing to thought leadership on litigation and investigation best practices
• Exercising mature and reliable business judgment