Consultant

• Create, develop and maintain operational materials (new system features, Standard Operating Procedures) – ~70% of time
• Deliver improvement sessions and upskilling across the Bulk Purchase Annuities team and related teams (Administration, Onboarding & Transitions, Shared Services) – ~30% of time
• Support transferring knowledge to colleagues in non-UK locations including India
• Produce business user overviews of new system features and enhancements
• Produce improvement materials and guides aimed at end business users
• Facilitate and deliver improvement sessions for new joiners and existing staff via online webinars/screen share or face-to-face
• Schedule, manage logistics and track learning progress and obtain evaluations to measure effectiveness and resource utilisation
• Review and update operational improvement products and materials in line with system, process and legislative changes
• Liaise with senior leadership and business line function heads to ensure compliance with internal processes and legislation
• Provide accessible improvement material in a range of formats and media
• Manage improvement support mailboxes, respond to requests and organise improvement events
• Act as an ambassador for EQ and represent professionally in interactions with colleagues, senior management and clients

Operational Improvement Consultant

Regional Packaging Consultant

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Industry Consultant – Health and Life Sciences

Learning & Development Consultant