Chief of Staff
Snif
Operational Improvement Consultant
Equiniti
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Create, develop and maintain operational materials (new system features, Standard Operating Procedures) – ~70% of time
- Deliver improvement sessions and upskilling across the Bulk Purchase Annuities team and related teams (Administration, Onboarding & Transitions, Shared Services) – ~30% of time
- Support transferring knowledge to colleagues in non-UK locations including India
- Produce business user overviews of new system features and enhancements
- Produce improvement materials and guides aimed at end business users
- Facilitate and deliver improvement sessions for new joiners and existing staff via online webinars/screen share or face-to-face
- Schedule, manage logistics and track learning progress and obtain evaluations to measure effectiveness and resource utilisation
- Review and update operational improvement products and materials in line with system, process and legislative changes
- Liaise with senior leadership and business line function heads to ensure compliance with internal processes and legislation
- Provide accessible improvement material in a range of formats and media
- Manage improvement support mailboxes, respond to requests and organise improvement events
- Act as an ambassador for EQ and represent professionally in interactions with colleagues, senior management and clients
Requirements
- Must have good knowledge and understanding of pension industry preferred, ideally bulk purchase annuity market, or demonstrable transferrable experience from an adjacent market
- Sound working knowledge of general administration processes within financial services sector, in a business-to-business outsourced model or life and pensions company
- Excellent written & verbal communication skills
- Proven presentation skills
- Ability to effectively communicate change to various stakeholders including colleagues, senior management, different business areas and host group Q&A sessions
- Able to identify implications of changes in processes or procedures including where relevant legislation/policy on operational improvement material
- Ability to work within and help to define governance, controls processes and procedures
- Ability to portray a professional image to colleagues, senior management and EQRS clients in any interactions
- Ability to work using own initiative, with a flexible and adaptable approach
- Proven time and self-management skills
- Positive, can-do attitude and self-motivated
- Commitment to end customer and internal client service excellence with the ability to handle sensitive or confidential information
- Mobility/willingness to travel across the country and occasionally to India, including overnight stays when required
