Equifax

Sales

• Lead and manage the Specialized Services team, ensuring alignment with Equifax’s imperatives, sales strategy, financial goals, the company vision and long-term strategy.
• Develop comprehensive growth strategies for acquiring new business and expanding existing direct and indirect accounts.
• Manage budget, exercise strong knowledge of items impacting expenses and revenue and ROIs of various activities - all focused to deliver against growth goals for Specialized Services.
• Establish and maintain strong customer relationships, specifically at the senior leadership level, to support the five specialized sales teams, explore new cross-sell opportunities and ensure retention of business.
• Identify, recruit, develop, and retain a high performance team of managers and sales professionals.
• Leverage data, trends and insights to be able to improve the customer experience and maximize revenue opportunities.
• Optimize the Customer Success lifecycle within an assigned set of accounts, ensuring high product adoption, usage, satisfaction and overall account health, including retention and renewals.
• Foster and maintain trust with customers and partners.
• Orchestrate cross functional resources to deliver value and satisfaction across the full customer lifecycle.
• Represent Employer Services externally as required, for example at industry events, conferences and in thought leadership.
• Articulate outcomes to EWS leadership with a clear understanding of the levers (internal and external) impacting the success of Specialized Services.
• Partner with internal teams across the organization to share voice of customer feedback and opportunities for improvement, revenue growth, future product roadmap suggestions and overall account retention information.

VP, Specialized Sales – Employer Services

• Sales Incentive & Reward Strategy: Leads annual sales incentive planning review and design
• Leverages analytics to drive clarity of designs and demonstrate sales plan performance
• Create high-clarity communications and training to help the sales force and leadership understand the ROI of their incentive plans
• Consults with Senior Leadership Level executives to maintain alignment between strategic objectives and incentive practices
• Merit & Bonus Cycles: Manage annual compensation review process, providing data-driven guidance and timely execution
• Act as the subject matter expert for "off-cycle" pay decisions, utilizing market benchmarking and internal equity audits to justify offers and retention.
• Collaborates with sales leadership, sales operations, finance, and HR to design and implement incentive compensation plans and incentive programs,
• Designs, implements, monitors and analyzes SPIF and other incentives
• Work closely with Sales, Operations, Finance, and HR teams to ensure accurate incentive plan administration, compliance, and results
• Engage in continuous process improvement
• Lead, manage and develop Sales Compensation Analyst Team

Senior Director, Sales Incentive Design and Compensation

Account Executive

• Develop and execute strategic account plans to drive revenue growth.
• Build and maintain strong relationships with key decision-makers and influencers within assigned accounts.
• Proactively identify and address Customer needs, providing timely and effective solutions to maximize value to the Customer.
• Conduct annual business reviews identifying opportunities, fostering a collaborative relationship with the Customer to position the business as a trusted partner/advisor.

Public Safety Account Executive

• Be the primary hunter, driving new product adoption and revenue by leading client-facing pursuits for this net new capability
• Architect and execute a territory strategy centered on aggressively securing new customer meetings and converting prospects into foundational, long-term relationships
• Build a robust, broad pipeline of greenfield opportunities from initial lead through negotiation and contracting, acting as the commercial owner of the entire sales lifecycle
• Engage strategically and consultatively with C-level executives, VPs, decision-makers, and influencers
• Complete deep research into prospective clients' business and execute sales strategies that deliver meaningful client value
• Leverage cross-functional teams (Account, Solution, and Delivery) effectively to advance opportunities for this new offering
• Maintain a relentless focus on strong pipeline development and superior sales execution

Business Development Account Executive

Business Development Rep

• Identify and secure New Customers/Partner Sales, specifically targeting large-scale organisations
• Land and grow new Customer/Partner Revenue across the Equifax portfolio
• Develop contact networks within new Customers/Partners and facilitate connections to relevant Equifax counterparts
• Lay early foundations for long-term Customer/Partner Relationships based on trust and value
• Identify, develop, manage, and close opportunities spanning the full suite of Equifax solutions
• Conduct comprehensive research on prospective Client business imperatives
• Define and execute sales strategies that drive profitable growth
• Network and build relationships with economic buyers, decision-makers, and influencers within target organisations
• Lead Account Strategy motions with cross-functional teams
• Respond to Prospect RFIs and RFPs with tailored solutions
• Drive strong pipeline development and disciplined sales execution

Business Development Manager

• Identify and qualify new opportunities through outbound sales, inbound enquiries from existing customers, and industry events
• Responsible for pipeline generation and profitable revenue growth in the Equifax Fraud & ID Bureau line of business
• Act as a Trusted Advisor in front of key clients, understanding the ‘voice of customer’, and providing thought leadership
• Lead discussions in your field of expertise, offering market insight and building credibility to assist in generating a strong pipeline of opportunities
• Deliver client presentations and demos on Equifax’s market-leading solutions
• Propose solutions considering the Equifax Fraud & ID suite and design strategies to solve customer needs
• Negotiate and close new contracts with customers

Fraud & ID Business Development Manager

• Develop and grow client relationships. You'll serve as the primary point of contact for a portfolio of banking clients. Your goal is to foster trust and strengthen the business relationship by understanding their needs and expanding their reliance on Equifax as a trusted advisor.
• Drive revenue and sales strategy. You'll be responsible for growing customer revenue across our full portfolio of solutions. This includes defining and executing sales strategies that deliver profitable growth and identifying, managing, and closing new opportunities.
• Lead with a consultative approach. Engage with clients to learn their business, anticipate their needs, and position the optimal solutions. You'll develop strong working relationships with key decision-makers and influencers to align our solutions with their business goals.
• Orchestrate and execute the sales process. You'll lead account strategy and planning with cross-functional teams to effectively leverage Equifax's resources and move opportunities forward. You'll also manage contracting, conduct business reviews, and drive strong pipeline development and sales execution.
• Partner internally. You'll collaborate with colleagues within IES and across different departments to ensure a smooth, end-to-end client experience. You'll serve as the voice of the customer internally, and your internal partnerships will be crucial for delivering on customer needs and closing deals.

Inside Sales Account Executive – Banks

Inside Sales

• Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
• Maintain a deep understanding of our solutions, client base, and best practices
• Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
• Educate clients on business value of solutions and application of best practices
• Provide business insights through client value presentations, Quarterly Business Reviews, and other methods

Inside Sales Customer Success Manager – Credit Unions

Human Resources

• Independently apply experienced HR, general change management, and organizational design knowledge to deliver solutions for complex business problems
• Partner, engage, and coordinate the execution of HR programs including, but not limited to Merit, Talent Review, Performance Management, Employee Relations and other HR project activities
• Provide performance management guidance to managers (coaching, counseling, career development, disciplinary actions)
• Research, prepare for, and advise on matters pertaining performance improvement plans
• Manage and resolve employee relations issues
• Conduct effective, thorough, and objective investigations, including proper documentation
• Actively guide managers and employees through organizational development, change initiatives, and other projects
• Partner with Human Resources Centers of Excellence to effectively manage all aspects of the employment life cycle
• Implement and support strategy and programs to improve employee engagement, satisfaction and retention
• Manage mandatory training compliance
• Facilitate communication between employees and/or among employees and management

Human Resources Business Partner

AI Engineer

• Implement Sophisticated AI Agents: Design, build, and deploy complex AI agents using LangChain and LangGraph
• Master Prompt & Context Engineering: Design, test, and refine complex prompts and contextual data frameworks to ensure our AI agents perform with maximum accuracy, efficiency, and reliability
• Lead AI Research & Innovation: Stay at the bleeding edge of AI
• Build for Production Scale on GCP: Engineer and operate our AI systems in a scalable, reliable production environment on Google Cloud Platform
• Champion MLOps for Agentic Systems: Establish and lead best practices for the reliability, versioning, monitoring, and observability of our AI agents
• Collaborate to Deliver Impact: Partner closely with product leaders, data scientists, and other engineers to translate business needs into technical reality
• Champion modern software development practices by actively using AI code-assist tools to accelerate development cycles
• Build, manage, and mentor a cross-functional team of software, quality, and reliability engineers, fostering a culture of technical excellence and continuous improvement
• Define and report on key engineering metrics (SLA, SLO, SLI) and ensure compliance with security, quality, and financial operations best practices
• Collaborate with product managers, architects, SREs and business partners to define technical strategy and create software roadmaps
• Lead troubleshooting efforts to resolve production and customer issues

Customer Support

• Co-ordinate and respond to Subject Access requests (SARs) within timescales.
• Deal with all enquiries and concerns relating to SARS raised.
• Liaise with teams/departments in order to process SAR requests.
• Preparing appropriate and well written correspondence.
• Be able to constantly re-prioritise with fluctuating volumes of work and be resilient in difficult and/or sensitive situations involving conflict, bereavement and challenge.
• Communicate, advise and guide on SARs matters with senior management and clinical staff.
• Liaise with external organisations as required.
• Excellent interpersonal communication and diplomacy skills.

Customer Service Dispute Resolution Representative

Data Engineer

• Use your data & analytics industry experience and IT architectural knowledge to ensure Equifax's data platforms are fit for purpose, future-proof, and fully optimized.
• Manage one or more key processes in the data product pipeline with a deep, end-to-end understanding of data product streams.
• Work closely with cross-functional teams both locally and across geographies to create alignment, understand best practices and define long-term product roadmaps and requirements.
• Contribute to the planning and delivery of key processes in the data platform and data product pipeline, including communication of delivery status, risks and change control to senior management.
• Translate complex data platform and data product concepts into clear, impactful technical communications for internal stakeholders.
• Participate in, contribute to, and help shape new data product initiatives across the business.

Senior Data Platforms Analyst

Backend Engineer

• Design, develop, and operate high scale applications across the full engineering stack
• Design, develop, test, deploy, maintain, and improve software.
• Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.)
• Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset.
• Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality.
• Participate in a tight-knit, globally distributed engineering team.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality.
• Manage sole project priorities, deadlines, and deliverables.
• Research, create, and develop software applications to extend and improve on Equifax Solutions
• Collaborate on scalability issues involving access to data and information.
• Actively participate in Sprint planning, Sprint Retrospectives, and other team activity

Senior Software Engineer – Java

Vice President

• Incumbent drives the data strategy and data management for Identify and Fraud and is responsible for the development, maintenance and monitoring of AI/ML models for the business.
• Collaborates with Global D&A, technology and platform teams to ensure global roadmaps incorporate the requirements of the identify and fraud business vertical.
• Leads a customer-facing data analytics team, who are aligned to different identity and fraud verticals.
• Provides data and analytics subject matter expertise to accelerate solutions and sales in other markets with a customer facing approach.
• Accountable for Data Analytical identity and fraud strategy that the team develops, executes and then is held accountable to for each of the respective verticals, while ensuring alignment with the dependent teams such as product, technology and sales.
• Anticipates key customer business needs to provide global leadership and strategy creation across Equifax regarding D&A capabilities and solutions for configurable insights, apps and analytics platforms for the identity and fraud verticals.
• Leads the team to ensure each vertical addresses key business challenges and develops new solutions and innovations to maintain an industry leading position across insights and apps.
• Creates a scalable approach and strategy to selling and delivering configurable insights across the Identify and Fraud Business Unit and Equifax.
• Leads the team on pre-sales approach and presentation material for comprehensive solutions involving configurable insights, apps and analytical platforms in collaboration with the respective functions.
• Ensures each solution addresses acquisition, prospecting, customer management and the feedback loop in the optimal way for each vertical.
• Leads the team to ensure strong end to end project coverage, including pre-sales, pricing and contracts, solutions design, overseeing fulfillment, and customer satisfaction with the delivered solution.
• Ensures the team has strong and effective interaction with the following teams: Global D&A, Product, Technology and Sales.

Vice President, Data & Analytics, Identity and Fraud

• Establish, maintain and lead key customer relationships; renewing all business
• Lead Equifax sales efforts for targeted account areas
• Assess the client's needs and use appropriate Equifax expertise/solutions for profitable sales
• Lead negotiations, sales pipeline, pricing and customer contracts