Equifax

Account Manager

• Client-facing sales role responsible for revenue generation
• Fosters and maintains customer/partner trust by developing strong working relationships
• Drive strong pipeline development and sales execution
• Delivers customer value and satisfaction across the customer/partner lifecycle
• Identifies, develops, manages, and closes customer opportunities spanning all EFX solutions
• Role manages a broad pipeline of customers and handles customer business reviews

Financial Planning and Analysis

• Use your accounting knowledge and data management skills to process financial statement data accurately.
• Analyse financial statements to provide recommendations and prepare evidence-based assessment reports for customers.
• Assess counterparty risks within Equifax’s established risk framework to arrive at assessment outcomes.
• Utilize financial literacy and numeracy skills to identify key issues and insights in financial reporting.
• Prepare detailed reports and presentations that effectively communicate findings and recommendations.
• Build rapport with external senior stakeholders in the Government and Private sectors to obtain required financial information.
• Manage assessment scope and address additional queries from stakeholders regarding financial requirements.
• Meet specific deadlines and performance targets through effective time management and prioritization.
• Demonstrate multitasking abilities to handle varied workloads in a fast-paced environment.
• Keep abreast of industry developments, macro-economic environments, and market challenges to inform your analysis.

Financial Viability Analyst

• Use financial analysis, credit & liquidity analysis, and data management skills to collect and analyse financial statements
• Provide recommendations and prepare evidence based assessment reports for customers on organizations tendering for contracts
• Prepare evidence based reports that identify key issues and insights and make recommendations
• Build rapport with external senior stakeholders in the Government and Private sectors to obtain key information

Operations

• Handling Correction Requests: Efficiently processing and managing a high volume of correction requests submitted by individuals and businesses
• Investigating Discrepancies: Thoroughly investigating each correction request to ascertain the validity of the reported discrepancies
• Responding to Inquiries: Providing clear, concise, and professional responses to all correction requests
• Ensuring Data Accuracy: Playing a critical role in maintaining the accuracy and reliability of all data held by Equifax
• Compliance and Regulation: Adhering strictly to all relevant data protection laws and company policies

Operations Associate, Corrections

Product Manager

• Connect with the Customer & Product Management and understand the stakeholders
• Define the problem by participating in user, customer, and stakeholder interviews to define technical and business requirements
• Design holistic solutions by articulating and decomposing work into discrete increments that align with customer needs
• Contribute to the plan and roadmap solutioning & estimation
• Manage and prioritize team backlogs, including user story creation and sprint planning
• Partner with QA and Engineering leads to define testing scope and provide final sign-off
• Capture feedback and analyze team velocity, quality, and reasons for delays to propose prioritized process changes

Product Owner – Debt Services

Learning and Development

• Design and develop engaging learning experiences: Create blended learning solutions, including instructor-led training, self-paced eLearning modules, microlearning, simulations, and assessments.
• Specialize in scenario-based learning: Craft realistic and immersive scenarios that allow learners to apply their knowledge and skills in a safe and engaging environment.
• Collaborate with stakeholders: Partner with subject matter experts (SMEs), business leaders, and the training delivery team to identify learning needs, gather content, and ensure alignment with business objectives.
• Translate business needs into learning solutions: Analyze business requirements and performance gaps to design targeted training solutions that address specific needs.
• Facilitate Train-the-Trainer sessions: Prepare facilitators to deliver training effectively by providing them with the necessary resources, knowledge, and support.
• Evaluate training effectiveness: Utilize data and feedback to continuously improve the quality and impact of training programs.
• Perform audience and needs analysis: Conduct thorough analyses to determine training requirements, including clear learning objectives, goals, and measurable metrics.
• Manage learning projects: Oversee learning projects from the initial analysis phase through implementation, including maintaining comprehensive documentation throughout the entire curriculum design lifecycle.

Instructional Designer

Consultant

• Engage with prospects and existing clients by providing experienced pre- and post-sales consulting on technical or analytical solutions
• Enhance the client relationship, drive new programs/revenue and increase Equifax mindshare within assigned accounts
• Define and agree on best in-class solutions for Equifax customers
• Maintain a thorough understanding of the fraud and financial crimes landscape
• Provide client support in the form of business solutions and technical consulting
• Provide coaching for sales, technical and additional business consultants on general fraud management techniques

Fraud and Identity Management Analytics Consultant

• Lead and develop a team of Specialists to ensure accurate contract analysis
• Oversee the auditing of customer contracts and monitor Salesforce and Finance portal queues
• Collaborate cross-functionally with Billing Operations, Sales, and Legal
• Manage special projects including application testing and implementation of annual price increases

Manager, C2O Operations

QA Automation Engineer

• Develop and operate scalable AI applications from the backend logic, while focusing on security and operational excellence
• Apply Agentic coding practices to develop new and AI augmented features for the application
• Participate in technology roadmap discussions to turn business requirements into functional autonomous solutions
• Write, debug, and troubleshoot code in mainstream open-source AI technologies and maintain the code base for a Data Analytics and validation platform
• Capture and refine requirements across multi-disciplinary teams
• Perform system validation and ongoing support for application
• Diagnose and resolve performance issues
• Document code/processes so that any other developer is able to dive in with minimal effort
• Integrate our systems with existing internal systems
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network or service operations and quality

Senior AI Automation Engineer

Business Analyst

• Champion data stewardship principles.
• Analyze and understand key business processes as it pertains to data.
• Monitoring database performance.
• Performing regular data integrity and quality audits.
• Reporting / Summarizing the differences / addressing gaps with key stakeholders
• Creating SQL/SOQL/Big Query/Python queries to extract and compare large sets of data in order to identify inaccuracies across multiple systems of record
• Manage large cross-functional projects in partnership with Sales, Operations, Finance, Marketing, Digital Strategy, Sales Support, Business Technology and Corporate COE’s utilizing Agile methodologies
• Define the execution strategy to meet the defined data business goals for the Salesforce platform
• Proactively gather and prioritize user data and Data enhancement requests and coordinate weekly, monthly, and quarterly enhancements.
• Facilitation of managing data loads and data enhancement tickets with our IT partners via JIRA and existing load process and templates
• Perform data testing for configuration of objects, fields, record types, page layouts, workflow and validation rules in Salesforce with input from business leaders.
• Participate in development requirements gathering and grooming sessions to represent data impacts including but not limited to data governance, historical data, future data, etc
• Refining process and establishing new best practices for this work ongoing / documenting any changes to be shared with others within the business unit
• Direct activities, assign responsibilities, set expectations and motivate team members toward achieving program objectives

Data Management Analyst

• Administer client unemployment accounts ensuring accurate tax rate assignment by the states
• Act as a point of contact for both clients and state agencies
• Accurately produce and verify system generated client letters, rate projections, tax rate notices, and annual reports
• Investigate and resolve state debit/credit notices and miscellaneous documents
• Update the client database and serve as a liaison between clients, state agencies, and field operations
• Comprehend and complete Change of Status (COS) forms and lay-off/claims impact studies
• Complete unemployment and withholding registration and transfer paperwork for 1-2 assigned states

Unemployment Tax Associate

Data Scientist

• Work with various stakeholders such as Business Consultants, Senior Statisticians, Product Management, and Clients on the formulation and application of new modeling solutions for a variety of industry problems
• Manipulate large data sets, integrate diverse data sources, data types and data structures into solutions
• Develop analytical approaches to meet business requirements; this involves translating requests into use cases, test cases, preparation of training data sets and iterative algorithm development
• Research new and advanced predictive modeling techniques as appropriate for a specific solution
• Present results and recommendations to internal and external customers
• Work with cross-functional teams to develop ideas and execute business plans
• Develop solution prototypes and help integrate them with the product
• Work closely with software development teams to communicate requirements and ensure quality of end-to-end deliverables of developed analytical solutions
• Contribute to the team knowledge by keeping up with the state-of-the-art in machine learning applied to our domain

Senior Data Scientist

Sales

• Lead and manage the Specialized Services team, ensuring alignment with Equifax’s imperatives, sales strategy, financial goals, the company vision and long-term strategy.
• Develop comprehensive growth strategies for acquiring new business and expanding existing direct and indirect accounts.
• Manage budget, exercise strong knowledge of items impacting expenses and revenue and ROIs of various activities - all focused to deliver against growth goals for Specialized Services.
• Establish and maintain strong customer relationships, specifically at the senior leadership level, to support the five specialized sales teams, explore new cross-sell opportunities and ensure retention of business.
• Identify, recruit, develop, and retain a high performance team of managers and sales professionals.
• Leverage data, trends and insights to be able to improve the customer experience and maximize revenue opportunities.
• Optimize the Customer Success lifecycle within an assigned set of accounts, ensuring high product adoption, usage, satisfaction and overall account health, including retention and renewals.
• Foster and maintain trust with customers and partners.
• Orchestrate cross functional resources to deliver value and satisfaction across the full customer lifecycle.
• Represent Employer Services externally as required, for example at industry events, conferences and in thought leadership.
• Articulate outcomes to EWS leadership with a clear understanding of the levers (internal and external) impacting the success of Specialized Services.
• Partner with internal teams across the organization to share voice of customer feedback and opportunities for improvement, revenue growth, future product roadmap suggestions and overall account retention information.

VP Specialized Sales – Employer Services

Performance Marketing

• Develop and execute integrated marketing campaigns across multiple channels
• Define campaign plans, channels, ABM approaches, and timelines
• Collaborate effectively with cross-functional teams to ensure seamless campaign execution
• Manage campaign deliverables, ensuring projects stay on track, within budget, and adhere to quality standards
• Leverage AI agents and automated frameworks to eliminate repetitive tasks
• Collaborate with the content and portfolio marketing teams to develop compelling campaign messaging and content
• Maintain status reports for all current campaigns

Director, Demand Generation

Bilingual

• Collaborate with an assigned portfolio of clients to identify and structure operational challenges, leveraging strong analytical and problem-solving skills.
• Lead data-driven narrative communication efforts and present actionable recommendations and insights aligned with clients' objectives and strategies.
• Support the sales process as a trusted risk advisor alongside vertical market experts, developing tailored solutions and compelling business-case analyses that resonate with senior stakeholders.
• Provide thought leadership on data and analytics applications, trends, and governance within the financial services, insurance, and credit sectors.
• Collaborate with internal teams (sales, product, vertical market consulting, service delivery) to ensure solutions are delivered on time and meet client expectations.
• Proactively extract and analyze proprietary data to identify trends and opportunities for clients, delivering insights that drive measurable outcomes.
• Maintain a deep knowledge of data sources, models, and analytics platforms to deliver best-in-class solutions.

Account Manager

Financial Viability Analyst

Financial Viability Analyst

Operations Associate, Corrections

Product Owner – Debt Services

Instructional Designer

Fraud and Identity Management Analytics Consultant

Manager, C2O Operations

Senior AI Automation Engineer

Data Management Analyst

Unemployment Tax Associate

Senior Data Scientist

VP Specialized Sales – Employer Services

Director, Demand Generation

Senior Analytics & Technology Consultant — Bilingual