Equifax

Claims Specialist

• Contact clients to review unemployment cases, documenting conversations
• Screen unemployment documents and write detailed letters to the unemployment state agency
• Analyze and review unemployment laws as needed for each case
• Load and handle incoming emails
• Receive and prioritize claims, questionnaires, initial decisions and other unemployment related data
• Document details of client calls while on the phone, inputting information directly into PC via keyboard for future review

Senior Unemployment Claims Specialist

Account Executive

• Monitor markets, industries, companies, competitors and sales activities in order to identify business development opportunities via partner channels
• Pursue sales opportunities with third parties where ACA does not already exist or where there is scope to complement a partner’s existing ACA business (e.g. via State Reporting capability, via print and distribution capability)
• Works closely with internal colleagues in Product, Operations, Technology and Service teams to evaluate and execute on new business opportunities.
• Responsible for identifying, investigating, analyzing and negotiating new partnerships
• Responsible for negotiating business terms and works with legal to develop and execute partnership agreements
• Work with the Operations & Implementation teams in support of technical integrations required to execute business partnerships
• Collaborates with the ACA Solution Engineer and Partner Strategy leader to maintain momentum for new partner pursuits
• Develop deep broker relationships to support ACA business growth

Account Executive – New Logo

Recruitment

• Act as a talent advisor and subject matter expert by maintaining deep functional knowledge of the business, workforce planning needs, and market dynamics to influence hiring decisions at all levels.
• Manage full lifecycle recruitment and executive recruiting beginning with a strategy session, building a slate of top talent, preparing interview guides, prepping interview teams, debriefing with the team post interview to select a final candidate, and managing the offer process through onboarding.
• Source and evaluate candidate profiles and resumes, effectively represent the company to candidates, conduct detailed phone screens, prepare comprehensive evaluations, and present qualified candidate slates to Hiring Managers.
• Mentor junior recruiters and hiring partners, contributing to the development of a high-performing, agile recruitment team while continuously evolving best practices.
• Explore and integrate new recruitment methods, staying current with industry trends, and sharing best practices across the team.
• Contribute to team development by assisting with the onboarding and training of new recruiters.
• Work as a team player in the Global Talent Acquisition Organization by participating in strategic initiatives and special projects as assigned, supporting organizational growth and evolving hiring needs.
• Work with the Head of Talent Acquisition to build Google Slides for quarterly and annual reviews with leadership.
• Work with the Head of Talent Acquisition to deliver monthly, quarterly, metrics for assigned areas.
• Manage small to mid-size projects related to overall Workforce Solutions TA goals.
• Evaluate, enhance, and deploy engagement initiatives pertaining to various recruitment and diversity initiatives within the organization to increase talent attraction.
• Partner with the TA Operations and Recruitment Marketing teams to develop local campaigns and address creative needs for local recruitment initiatives.
• Conduct research to identify industry trends and assess the competitive landscape to help the recruiting team and hiring leaders make informed decisions.

Director, Recruiting and Market Intelligence

Customer Success Manager

• Own the Flagship Account: Directly manage the entire post-sale lifecycle for a large, high-profile financial institution
• Executive Partnership: Partner with the Account Executive(s) to prepare, lead, and deliver Quarterly Business Reviews (QBRs)
• Drive Adoption and Retention: Proactively manage account health, mitigate churn risk, and identify opportunities
• Client Advocacy: Serve as the ultimate trusted advisor and escalation point for the strategic client
• Team Leader & Mentor: Act as the Subject Matter Expert (SME) for complex solutions and financial regulatory context
• Lead Complex Project Management: Guide CSMs in overseeing post-sale implementation program management
• Best Practice Synthesis: Translate the successful strategies and methodologies used with the high-profile financial client
• Voice of the Customer (VOC) Leadership: Own the coordination of internal Centers of Excellence (COE) teams
• Issue Resolution Strategy: Strategically coordinate and manage the resolution of critical customer issues

Senior Customer Success Manager

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience for complex accounts
• Act as the connecting thread for internal teams with the customer across the customer journey
• Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
• Serve as a trusted adviser and advocate for clients
• Create customer success plan with each client
• Monitor and maintain customer health
• Educate clients on business value of solutions
• Aid customers in usage and value realization of solutions
• Partner with Account Executive(s) in preparing and conducting quarterly business reviews
• Drive customer advocacy within Equifax
• Utilize voice of the customer to inform product roadmaps
• Coordinate internal COE teams to benefit of customers
• Provide clients transparency on status of issues/requests
• Assist with resolution of customer support issues

• Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
• Maintain a deep understanding of our solutions, client base, and best practices
• Act as a trusted advisor and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
• Educate clients on business value of solutions and application of best practices
• Provide business insights through client value presentations, Quarterly Business Reviews, and other methods
• Identify potential growth and upsell opportunities to expand revenue, engaging the Account Executive at the appropriate time to hand off the opportunity
• Assess customer health by monitoring product usage, reported issues, and other success metrics
• Act as a liaison between internal COE teams to ensure customer needs are being met and to create solutions to client pain points; coordinating amongst technology, sales, marketing, finance, and product teams
• Identify trends and relay feedback internally to appropriately address underlying issues
• Provide clients full transparency on status of issues / requests from submission through resolution, working across teams and driving the escalation process as needed
• Actively participate in the customer life cycle process, from prospect to renewal
• Participate in CSM program development and improvement activities
• Facilitate customer account changes, product set up and billing research/corrections
• Work with Sales and other Learning & Development teams to facilitate customer training as needed

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SDET

• Develop and maintain automated test suites for functional and non-functional requirements using Selenium and Cucumber
• Integrate automated tests into the CI/CD pipeline using build tools like Maven or Gradle
• Collaborate with cross-functional teams in an Agile environment to identify bottlenecks and ensure high-quality software delivery
• Execute performance and scalability testing within cloud-based environments (GCP preferred)

Quality Automation Engineer – Intermediate

• Develop strong relationships with clients, evaluate strategies, and recommend appropriate, profitability driving solutions
• Demonstrate the value of Equifax solutions and assets based on actual client data
• Proactively identify and design quantitative analyses to generate new sales opportunities and support ongoing sales initiatives
• Maintain a thorough understanding of the prevailing economic environment and its key drivers, the unique and changing business needs of financial services clients, and important trends in the consumer lending market
• Act as a project leader for the development and delivery of analytical solutions such as quantitative analysis, model deployment and custom analytics
• Create high impact proposals, presentations, internal business plans and related solution materials
• Engage internal stakeholders, sales leadership, internal analytic teams and system/IT infrastructure teams to enable successful deployment, integration, and consumption of newly developed solutions by the customer
• Present at customer and industry forums to help elevate the Equifax brand, generate product interest and drive industry thought-leadership

Analytical Business Advisor – Analytics Sales Consultant, Fintech

Product Manager

• Connects with the Customer in partnership with Product Management
• Understands the needs of customers and stakeholders in a broader context
• Participates in interviews with users, customers and stakeholders to understand requirements
• Provides guidance to engineering and QA teams when clarity about business requirements is needed
• Active participant in solutioning and epic decomposition process to groom the backlog of stories
• Drives the process to identify, capture and document dependencies required to deliver the plan in partnership with engineering and architecture teams
• Reviews initial drafts of stories developed and/or contributes to refinement for Product Management review
• Drives adherence to story acceptance criteria to ensure development team delivers according to desired outcome and readiness checklist
• Captures feedback from demos for tangible future work efforts to be considered in the backlog

Product Owner

• Proactively drive adoption, usage, net retention, and renewals by optimizing the customer experience for complex accounts.
• Serve as the central liaison between the customer and internal teams throughout the customer lifecycle.
• Advocate on behalf of customers to resolve issues from acquisition through adoption, ongoing use, and value realization.
• Act as a trusted advisor and customer advocate.
• Contribute to the resolution of customer support issues.

QA Engineer

• With limited oversight, use your experience and knowledge of testing and testability to influence better software design, promote proper engineering practice, bug prevention strategies, testability, accessibility, privacy, and other advanced quality concepts across solutions.
• Develop test strategies, automate tests using test frameworks and write moderately complex code/scripts to test solutions, products and systems.
• Monitor product development and usage at all levels with an eye for product quality.
• Create test harnesses and infrastructure as necessary.
• Demonstrate an understanding of test methodologies, writing test plans, creating test cases and debugging.

Quality Engineer

• Serve as the industry and domain expert for identity and fraud solution sales within the portfolio and account base
• Lead and collaborate on development of value proposition to include metrics and responsible for aligning go to market plan with marketing and the corresponding value to their organization (e.g., ROI)
• Partner with the account teams to identify and advance new business and upsell/cross-sell or renewal opportunities within the assigned verticals
• Earn trusted advisor status by both internal account teams and external customers as a subject matter expert (SME)
• Guide conversations with senior stakeholders and business leaders in their domain area, interpreting internal and external business challenges and recommending best practices/solutions to deliver business value and return on investment for the business through the use of products, processes, and services
• Leverage existing products and distribution channels to deliver differentiated data-driven solutions/bundles that address the industry solution needs
• Translate detailed business requirements from the customer/partner to deploy solutions that solve client needs.
• Partner with account executives and the account team on proposals, negotiations, and contracting processes demonstrating extensive expertise on Equifax’s unique value proposition, value levers and ROI
• Understand the competitive landscape (competitors, pricing strategies, go to market approach), how Equifax solutions compare in the market and be able to articulate and defend our unique value proposition
• Present and validate use cases, demos and customer scenarios for which covered solutions are uniquely suited
• Gain deep and comprehensive perspective on industry challenges by networking with experienced industry peers and colleagues within own area of expertise
• Develop a strong perspective on the voice of the customer through consistent client interaction and feedback, acting as a conduit between customers and product teams, gathering feedback to inform product improvements, new features, and roadmap planning

Solutions Sales Executive – Identity and Fraud

Full-stack Engineer

• Design, develop, and operate high scale applications across the full engineering stack
• Design, develop, test, deploy, maintain, and improve software
• Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.)
• Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset
• Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality
• Participate in a tight-knit, globally distributed engineering team
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality
• Manage sole project priorities, deadlines, and deliverables
• Research, create, and develop software applications to extend and improve on Equifax Solutions
• Collaborate on scalability issues involving access to data and information
• Actively participate in Sprint planning, Sprint Retrospectives, and other team activity