Epika Fleet Services

Technician

• Troubleshoot, diagnose, and repair our customers Commercial Tractors and Trailers.
• Writing detailed work orders - working Mobile Road Calls and/or In Yard.
• Provide quality customer service.
• Inspecting, troubleshooting, and repairing semi-truck and trailer bodies, systems, and components.
• Performing preventative maintenance measures on fleet semi-trucks and trailers.
• Maintaining hubs and axles and adjusting or replacing them when required.
• Inspecting, servicing, and replacing tractor and trailer parts, including tires.
• Checking and repairing the brake, electrical, and hydraulic system.
• Testing all systems and equipment for performance issues.
• Ensuring that trailers meet the U.S. Department of Transportation's road safety requirements.
• Compiling inspection reports, documenting repairs, and reporting all findings to management.
• Responding as soon as possible to client queries.

Mobile Fleet Technician

Insurance

• Serve as a primary point of contact for customer inquiries related to Fleet Assurance services.
• Assist customers with maintenance requests, service updates, and program-related questions.
• Maintain accurate customer records, service documentation, and account information.
• Support customer onboarding activities and ensure required information is collected and documented.
• Escalate customer concerns or service issues to management as appropriate.
• Coordinate maintenance and repair activities between customers, service providers, and internal teams.
• Monitor service progress and communicate status updates to customers.
• Assist with scheduling and tracking preventive maintenance activities.
• Help ensure maintenance requests are processed accurately and in a timely manner.
• Follow established Fleet Assurance procedures and workflows.
• Maintain service provider information, records, and documentation.
• Coordinate communication between service providers and customers as needed.
• Support collection of required documentation related to service events and compliance requirements.
• Escalate provider performance concerns to management for review.
• Prepare and distribute operational reports and service activity summaries.
• Maintain spreadsheets, dashboards, and tracking tools used by the Fleet Assurance team.
• Assist with invoice review, documentation verification, and data entry activities.
• Ensure maintenance records and supporting documentation are complete and accurate.
• Support audits, reporting requests, and administrative projects.
• Work closely with TopTech operations, customer service, and account management teams.
• Support implementation of process updates and workflow changes.
• Participate in team meetings and contribute to continuous service improvement discussions.
• Demonstrate a commitment to customer service, professionalism, and teamwork.

Fleet Assurance Coordinator

• Troubleshoot, diagnose, and repair commercial trailers on-site.
• Perform mobile road calls and in-yard service, completing detailed work orders.
• Inspect, service, and repair trailer bodies, systems, and components.
• Conduct preventative maintenance on semi-trucks and trailers.
• Repair and replace hubs, axles, brakes, tires, suspension, electrical, and hydraulic systems.
• Perform welding/fabrication and other structural repairs.
• Ensure all equipment meets DOT safety and compliance requirements.
• Document repairs, inspections, and findings for management and billing.
• Provide excellent customer service and respond quickly to client needs.

Trailer Shop Technician – 3rd Shift

• Troubleshoot, diagnose, and repair our customers Class 8 Commercial Tractors and Trailers.
• Writing detailed work orders - working Mobile Road Calls and/or In Yard.
• Provide quality customer service.
• Inspecting, troubleshooting, and repairing semi-truck and trailer bodies, systems, and components.
• Performing preventative maintenance measures on fleet semi-trucks and trailers.
• Maintaining hubs and axles and adjusting or replacing them when required.
• Inspecting, servicing, and replacing tractor and trailer parts, including tires.
• Checking and repairing the brake, electrical, and hydraulic system.
• Testing all systems and equipment for performance issues.
• Ensuring that trailers meet the U.S. Department of Transportation's road safety requirements.
• Compiling inspection reports, documenting repairs, and reporting all findings to management.
• Responding as soon as possible to client queries.

Mobile Diesel Technician

• Troubleshoot, diagnose, and do Preventative Maintenance on Trash trucks.
• Writing detailed work orders - working In-Yard & mostly Shop independently.
• Provide quality customer service when needed.
• Inspecting, troubleshooting, and repairing bodies, systems, and components.
• Performing preventative maintenance measures on fleets.
• Checking and repairing the brake, electrical, and hydraulic system.
• Testing all systems and equipment for performance issues.
• Ensuring that trailers meet the U.S. Department of Transportation's road safety requirements.
• Compiling inspection reports, documenting repairs, and reporting all findings to management.
• Responding as soon as possible to client queries.

Shop PM Technician – Afternoon Shift

Sales

• Develop and implement strategic sales plans to grow Epika’s national customer base
• Identify and secure new business opportunities through cold outreach, lead generation, referrals, and industry networking
• Build and maintain strong, long-term relationships with clients to ensure customer satisfaction and retention
• Drive contract negotiations and close deals that align with company objectives for growth and profitability
• Collaborate with internal teams (operations, marketing, and customer service) to ensure successful onboarding and client support
• Provide accurate and timely sales reports, including revenue forecasting and pipeline updates
• Utilize CRM tools to manage leads, monitor progress, and document all client interactions
• Manage travel schedules and sales budgets effectively for maximum impact

National Sales Manager

• Gain an understanding of basic parts, processes, and maintenance techniques.
• Learn how to complete all work orders, perform maintenance tasks based on driver pre and post trip inspections.
• Perform all job duties in accordance with company safety policies and regulations.
• Assist senior level technicians in performing PM Inspections and large projects.
• Learn how to identify defects requiring correction.
• Adjust brakes, clutches, and other utilities that are part of the vehicle or other equipment.
• Adjust hydraulic pressures and other hydraulic components on any equipment.
• Perform tire changes and repairs on vehicles and equipment.
• Build, rebuild or replace hydraulic components and hoses on any vehicle/stationary equipment.
• Learn how to perform accurate lockout/tagout procedures.
• Participate in training and other learning opportunities to expand knowledge of the company.

Mobile Diesel Technician Apprentice

Manager

• Directly oversee, lead, and mentor Mobile Technicians in designated region.
• Lead a team of Mobile Technician to drive productivity and growth.
• Coordinate and conduct regular meetings with technicians to engage, energize and mentor.
• Provide leadership and supervision, to ensure efficiency, productivity and safety standards are met.
• Provide leadership to individuals and management.
• Market and support the operations of the business.
• Knowledge of industry or mechanically inclined.
• Service knowledge for Class 8 truck and trailer.
• Ability to prospect for new accounts in an organized manner.
• Ability to act with a high sense of urgency.
• Collaborate with existing customers, especially customers with urgent issues, to provide solutions that meet customer requirements.
• Demonstrate skill and interest in continuous improvement of processes.
• Strong Excel and data entry skills.
• Proficient computer skills.
• Competent using Microsoft Office Suite (Excel, Word, Power Point, etc.)
• Provide leadership to individuals and management team daily.
• Drive new business in developing markets and continue support in existing markets.
• Performs other duties and responsibilities as assigned.

Regional Manager

Account Executive

• Develop and implement strategic sales plans to grow Fleet Mobile Maintenance's customer base across the region
• Identify and secure new business opportunities through cold outreach, lead generation, referrals, and industry networking
• Build and maintain strong, long-term relationships with clients to ensure customer satisfaction and retention
• Drive contract negotiations and close deals that align with company objectives for growth and profitability
• Collaborate with internal teams (operations, marketing, and customer service) to ensure successful onboarding and client support
• Provide accurate and timely sales reports, including revenue forecasting and pipeline updates
• Utilize CRM tools to manage leads, monitor progress, and document all client interactions

Sales Executive

General

• Perform mobile diagnostics, maintenance, and repairs on commercial fleet trucks and trailers
• Service trailer components including brakes, suspension, landing gear, air lines, electrical systems, and light body repair
• Diagnose and repair diesel engines, emissions systems, cooling systems, exhaust, DEF systems, and drivetrain components
• Conduct preventive maintenance and ensure DOT and safety compliance
• Communicate clearly and professionally with customers on-site
• Operate and maintain a fully equipped mobile service truck
• Accurately document services performed using mobile or written logs
• Maintain high standards of workmanship, efficiency, and safety

Content Writer

• Provide courteous and professional customer service.
• Detect sales opportunities for our products and services based on customer needs.
• Offer range of services to all customers face-to-face and over the phone.
• Answer phone calls and respond to emails.
• Perform vehicle and customer check-ins, providing detailed information to technicians of customer requests and detail to customers from the technicians.
• Provide completed and detailed vehicle “check-in worksheet” to the Service Manager as needed and requested.
• Maintain completed and organized files of all vehicles serviced at the shop and store vehicle files according to company policy.
• Continuous updating R.O. Writer with information from the technician’s “Diagnoses and Preventative Maintenance Inspections” of each vehicle in a prompt, accurate and detailed manner.
• Contact customers with technician diagnostics and inspections, informing them of the technician’s recommendations and offering the necessary and any additional services and obtaining their approval for necessary and additional repairs, services, and sales.
• Create estimates with assistance from Service and Shop Managers.
• Provide the completed technician work orders to the Service Manager promptly and/or as requested.
• Create reminders in MS Outlook to make follow-up sales calls and complete calls promptly and as scheduled.
• Manage tow truck services.
• Receive and process payments.
• Generate invoices for completed repairs, detailing services, purchased parts and all associated labor and other costs.
• Verify distributor statements and post invoices in the system.
• Maintain Metrics Board on time, with accuracy and is top priority at the beginning of each day.
• Attend and participate in meetings.
• Additional job duties as requested and assigned.

Mobile Fleet Technician

Fleet Assurance Coordinator

Mobile Fleet Technician

Trailer Shop Technician – 3rd Shift

Mobile Fleet Technician

Mobile Diesel Technician

Shop PM Technician – Afternoon Shift

National Sales Manager

Mobile Diesel Technician Apprentice

Regional Manager

Sales Executive

Sales Executive

Mobile Fleet Technician

Mobile Diesel Technician

Service Writer