Fleet Assurance Coordinator

Epika Fleet Services

Fleet Assurance Coordinator facilitating day-to-day maintenance of commercial fleets. Coordinating service, ensuring customer satisfaction, and maintaining documentation.

Posted 7/20/2026full-timePooler • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fleet maintenance administration and service coordination, with a strong focus on customer service and operational efficiency. Proficient in managing documentation, communication, and compliance within transportation operations.

Highest-signal resume keywords

Fleet Maintenance AdministrationService CoordinationMicrosoft Office SuitePreventive Maintenance ProgramsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fleet Maintenance AdministrationService CoordinationPreventive Maintenance ProgramsInvoice ReviewOperational Reporting

Soft Skills

Strong Organizational SkillsTime ManagementWritten CommunicationVerbal CommunicationTeamwork

Tools & Technologies

Microsoft Office SuiteSmartsheetSpreadsheetsDashboardsTracking Tools

Industry Keywords

Fleet AssuranceTransportation OperationsMaintenance OperationsService Provider CommunicationCustomer Onboarding

About the role

Key responsibilities & impact

Serve as a primary point of contact for customer inquiries related to Fleet Assurance services.
Assist customers with maintenance requests, service updates, and program-related questions.
Maintain accurate customer records, service documentation, and account information.
Support customer onboarding activities and ensure required information is collected and documented.
Escalate customer concerns or service issues to management as appropriate.
Coordinate maintenance and repair activities between customers, service providers, and internal teams.
Monitor service progress and communicate status updates to customers.
Assist with scheduling and tracking preventive maintenance activities.
Help ensure maintenance requests are processed accurately and in a timely manner.
Follow established Fleet Assurance procedures and workflows.
Maintain service provider information, records, and documentation.
Coordinate communication between service providers and customers as needed.
Support collection of required documentation related to service events and compliance requirements.
Escalate provider performance concerns to management for review.
Prepare and distribute operational reports and service activity summaries.
Maintain spreadsheets, dashboards, and tracking tools used by the Fleet Assurance team.
Assist with invoice review, documentation verification, and data entry activities.
Ensure maintenance records and supporting documentation are complete and accurate.
Support audits, reporting requests, and administrative projects.
Work closely with TopTech operations, customer service, and account management teams.
Support implementation of process updates and workflow changes.
Participate in team meetings and contribute to continuous service improvement discussions.
Demonstrate a commitment to customer service, professionalism, and teamwork.

Requirements

What you’ll need

2-4 years of experience in fleet maintenance administration, service coordination, transportation operations, customer service, administrative support, or a related field.
Experience working with Microsoft Office Suite and Smartsheet.
Strong organizational and time management skills.
Strong written and verbal communication skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Experience working with commercial fleets, maintenance operations, or transportation organizations preferred.
Knowledge of preventive maintenance programs and repair processes preferred.
Experience in reviewing invoices, maintaining records, or supporting operational reporting preferred.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities