Epicor

Content Marketing Manager

• Define and maintain content standards across Epicor's product portfolio: UI copy, microcopy, in-app messaging, error states, empty states, onboarding flows, tooltips, and contextual help.
• Own the product voice and terminology framework.
• Ensure consistency across product lines and across human-authored and AI-generated content.
• Design content for AI-driven experiences: agent responses, conversational interfaces, system-generated summaries, smart suggestions, and autonomous workflow notifications.
• Partner with Product Designers, Product Managers, and Engineers as an embedded member of product teams, contributing content strategy from problem framing through shipped outcomes.
• Lead content audits and information architecture improvements that reduce cognitive load, eliminate jargon, and make complex enterprise workflows legible to operators.
• Create and maintain content guidelines, pattern libraries, and writing documentation that the broader design and product org can use independently.
• Advocate for plain language and clarity in a domain where technical jargon and legacy terminology are deeply entrenched.
• Mentor other designers on content thinking: helping them write better UI copy, structure better flows, and consider the language layer as a design material.

Senior Product Designer – Content Strategy

Product Designer

• Own the design vision and interaction architecture for a product area: setting direction, defining patterns, and ensuring coherence across features, releases, and teams.
• Lead end-to-end design from ambiguous problem spaces through shipped outcomes.
• Solve complex, cross-functional product challenges with strategic foresight.
• Partner with Product and Engineering leadership as a strategic equal, influencing roadmap direction, investment priorities, and architectural trade-offs.
• Drive design quality and consistency across your product area through critique, reviews, and direct contribution.
• Lead design collaboration across teams, connecting your product area's patterns to the global design system and to adjacent product surfaces.
• Mentor senior and mid-level designers. You shape how they think about problems, not just how they execute solutions.
• Bridge product strategy and design investment.

Principal Product Designer

Account Manager

• Generates new business in new accounts and expands footprint in existing customers.
• Develops and manages relationships within our existing customers.
• Manages complex sales-cycles and presents to executive level customers Epicor distribution products and services.
• Learns about the distribution industry, competitors and products to propose innovative solutions.
• Coordinates cross-functionally within and outside of the sales team.
• Develops account plans and drives measured outcomes against set goals.
• Some travel is expected in support of sales efforts.

Account Manager – Distribution

Director

• Define and execute the vision and strategy for Data Analytics and Business Intelligence across the organization.
• Serve as a key contributor to executive leadership, providing insights, direction, and data-driven recommendations.
• Leverage AI to drive quality business outcomes and efficiency.
• Establish budgets, goals, and performance metrics aligned with organizational priorities.
• Develop and maintain scalable Business Intelligence architecture, ensuring data integrity across systems.
• Establish tools, processes, and standards for data acquisition, normalization, and governance to ensure data quality and reliability.
• Define requirements and oversee delivery of advanced analytics solutions, dashboards, and reporting capabilities.
• Create and manage company-wide reporting frameworks that deliver actionable insights into business performance and key metrics.
• Partner with internal business functions (e.g., Finance, Sales, Marketing, Operations, IT) to deeply understand processes and identify opportunities for optimization.
• Deliver insights related to strategic transformations, pricing strategies, and customer segmentation.
• Lead cross-functional initiatives including data integration, migration, and complex operational projects.
• Build strategic partnerships to deliver analytics products and services aligned with business goals and customer needs.
• Present insights, analysis, and recommendations to executive leadership and key stakeholders.
• Translate complex data findings into clear, actionable business insights.
• Influence priorities and enable effective decision-making across the organization.

Director, Revenue Intelligence

Business Operations

• Lead and develop a cross‑functional business operations team including warehouse operations staff, third‑party vendor coordinators, and software licensing specialists, fostering a culture of operational excellence and customer focus.
• Oversee warehouse operations including hardware receiving, custom configurations, quality assurance, inventory management, shipping, and RMA (returns) processing for servers and devices.
• Manage third‑party hardware vendor and distributor relationships, ensuring drop‑ship arrangements meet quality standards, delivery timelines, and cost targets.
• Lead the software licensing team responsible for generating, managing, and delivering software license keys and files with accuracy and timely fulfillment.
• Design and implement delivery strategies, workflows, and quality‑control processes that optimize hardware fulfillment, software licensing throughput, and operational efficiency.
• Develop and maintain SLAs for order fulfillment, hardware configuration turnaround times, RMA processing, and software license delivery.
• Partner with Sales, Customer Success, Finance, IT, and Product teams to ensure delivery operations support the quote‑to‑cash process—including revenue recognition, billing triggers, customer onboarding, and renewals.
• Drive continuous improvement initiatives to reduce delivery cycle times, minimize errors, optimize inventory levels, and improve customer satisfaction with delivery processes.
• Implement and optimize warehouse management systems, inventory tracking tools, licensing platforms, and order‑management systems to improve operational visibility and efficiency.
• Create executive‑ready reports on delivery metrics, inventory health, vendor performance, licensing accuracy, key risks, and improvement initiatives.
• Manage vendor contracts and negotiations for hardware procurement and drop‑ship arrangements, ensuring competitive pricing and favorable terms.
• Establish quality‑control processes for hardware configurations, conduct root‑cause analysis for delivery failures or RMA trends, and implement corrective actions.
• Hire, train, and mentor team members, establishing clear performance metrics, conducting regular performance reviews, and creating career development pathways.
• Manage the delivery operations budget, forecast hardware inventory needs, and identify opportunities for cost reduction and process automation.

Senior Manager, Business Operations – Quote to Cash

Consultant

• Participate in client facing projects with responsibility for the installation and successful delivery of Epicor applications.
• Acts as primary technical point of contact for clients and other project team members by performing tasks related to implementations, upgrades, conversions, and recoveries.
• Build relationships with our customers to obtain a deep understanding of customer needs and environments.
• Define and document implementation technical requirements.
• Provide technical support to field engineers, technicians, and applications support personnel in diagnosing, troubleshooting, repairing and debugging software and computer, network and/or wireless systems.
• Configure, document, and test software.
• Is the key advocate of the customer by owning and driving resolution on escalated customer issues, working with project managers and other functional leaders.
• Meet utilizations targets and complete project deliverables on time.
• Work independently on mid-sized projects.

Technology Consultant – ERP Implementation

• Coach and mentor PS Consultants ensuring consistent and high standards of service delivery.
• Interact with members of cross-functional teams.
• Assist Project Manager in determining direction, timelines, schedules and activities for an area of the project.
• Establish solid working relationships throughout the Epicor and Customer organizations.
• Possess accurate estimating skills for various project tasks.
• Ensure all deliverables in area of responsibility is delivered on time and on budget.
• Perform training and knowledge sharing with peers.
• Perform customer core team training.
• Keep up on skill / certifications for new or enhanced products.
• Obtain certain level of certification in an area outside of core competency.

Senior Professional Services Consultant

Project Manager

• Support the activities of projects and client engagements, from inception to installation.
• Prepare project deliverables (Project Plan, Project Change Requests and Project Lists) and use these deliverables to execute all project activities.
• Provide support to project schedule, resources, budget and scope.
• Ensure project plans and work products are based on approved and agreed upon requirements.
• Track the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues.
• Participate in weekly customer status calls and respond to client requests/questions in a timely manner.
• Interact and assist members of cross-functional teams.
• May be involved in ad hoc projects and/or small, short assignments.

Associate Project Manager – Consulting Services

Data Scientist

• Architect and develop scalable ML and AI solutions, aligning model design and deployment with product and customer needs.
• Build, train, and optimize machine learning models using Python, ML frameworks, and large‑scale data pipelines.
• Leverage PyTorch, ML SDKs, and GPU‑accelerated workflows to support advanced model development and experimentation.
• Work with large, complex datasets to design robust feature engineering, data processing, and model evaluation approaches.
• Collaborate cross‑functionally with engineering, analytics, finance, and professional services stakeholders to deliver end‑to‑end ML solutions.
• Participate in the design of ML system architecture, ensuring reliability, quality, and operational efficiency.
• Research emerging AI/ML technologies and integrate new capabilities that strengthen Epicor’s long‑term data science strategy.