Epicor

Account Manager

• Owns the territory strategy and execution based on overall business strategy and territory growth targets
• Responsible for achieving or exceeding quota for the assigned territory
• Applies expert knowledge of Epicor Distribution products' solutions to the customer and its differentiation with the competition
• Prospects in the assigned territory to achieve a qualified pipeline of 5X the annual quota
• Coordinates cross-functionally to maximize revenue from prospects in the assigned territory
• Acts as an effective sales team leader with the ability to work cross-functionally within and outside of the sales organization
• Updates and maintains CRM data base and performs weekly, monthly and quarterly reporting for the assigned territory

Mid-Market Territory Manager – Distribution

Product Marketing

• Conducts research meant to identify potential and existing customers, competitors, and markets for automotive products.
• Designs and drafts messaging, product-specific marketing assets including, but not limited to web pages, blogs, data sheets, promotional publications and presentations.
• Plans and delivers content for events, such as conferences, trade shows, or user meetings.
• Proactively takes ownership of the product go-to-market and launch management and drives asset execution and enablement activities.
• Works cross-functionally to ensure successful product launches and go-to-market, including competitive positioning, messaging, enablement orchestration and ensuring go-to-market teams are prepared for launches.
• Collaborate with Demand Generation, Product and Events team on asset execution, based on messaging and positioning.
• Set KPIs and track asset and launch performance
• Mentors other team members on the Product Marketing team.

Senior Product Marketing Manager – AUTO

Project Manager

• Support the activities of projects and client engagements, from inception to installation.
• Prepare project deliverables (Project Plan, Project Change Requests and Project Lists) and use these deliverables to execute all project activities.
• Provide support to project schedule, resources, budget and scope.
• Ensure project plans and work products are based on approved and agreed upon requirements.
• Track the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues.
• Participate in weekly customer status calls and respond to client requests/questions in a timely manner.
• Interact and assist members of cross-functional teams.
• May be involved in ad hoc projects and/or small, short assignments.

Associate Project Manager, Consulting Services – EDI

Product Designer

• Lead end‑to‑end discovery and problem framing for revenue‑critical and operational initiatives, identifying high‑impact opportunities that move the business forward.
• Translate complex financial, operational, and service workflows into actionable experience strategies that guide product and engineering decisions.
• Design AI‑native workflows that incorporate automation, intelligent agents, and human‑in‑the‑loop processes across enterprise systems.
• Partner closely with Product and Engineering to co‑own direction, evaluate tradeoffs, and ensure alignment through execution.
• Deliver high‑quality work across research, service design, interaction design, and prototyping.
• Determine when process redesign or AI‑enabled applications create the greatest leverage for scale and efficiency.
• Embed experience thinking early in product development and establish patterns and operating rhythms that support a growing team.

Senior Manager – Experience Design

Consultant

• Facilitate CAP (Change Acceleration Process) Workshops delivering Epicor’s structured CAP workshops to customer project teams, leading workshops, and producing all CAP deliverables.
• Lead Epicor’s formal Risk Management Workshop for ERP project teams, facilitating assessments and guiding teams in building risk response plans.
• Serve as a trusted advisor to customer project sponsors and leaders, guiding teams through the creation of strategies.
• Partner across Epicor Professional Services, Sales, and Delivery teams for CM readiness and maintain accurate documentation.

Principal Professional Services Consultant

Manager

• Lead a team of Project Managers responsible for delivering Epicor consulting projects and overseeing consultants performing implementation work.
• Establish strong project governance, driving delivery quality, and ensuring operational excellence across the portfolio.
• Set clear goals and objectives for the project management team while coaching and mentoring Project Managers to deliver projects on time and on budget.
• Analyze engagement profitability and project risk, recommending delivery approaches that balance customer satisfaction with margin and risk management.
• Monitor and communicate expectations around key business metrics including utilization, revenue generation, client responsiveness, customer satisfaction, and employee development.
• Proactively coach Project Managers to reduce escalations and improve delivery outcomes across the portfolio.

Consulting Services PMO Manager – Distro, LBM

Sales

• Establish strong partner executive relationships and leverage partner capabilities to facilitate significant growth in Epicor opportunities via services and additional software needs within EU countries.
• Proactively lead a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
• Identify and develop new channel partners.
• Create strategic sales plan on an annual basis and review status at the end of each quarter.
• Research and build a pipeline of strategic and alliance partners to continuously prospect.
• Negotiate and finalize partnership agreements.
• Identify, recruit and support distributors and resellers.
• Remain up-to-date with industry development and lead implementation of new processes as a result.

Channel Sales Manager

Software Engineer

• Lead, monitor, and communicate progress of all data conversion activities—including customer tasks, timelines, and readiness—through go-live events.
• Perform electronic data conversions from legacy ERP systems into Eclipse, guiding customers on data extraction, mapping decisions, and transformation needs.
• Design and implement migration and transformation strategies, using existing conversion tools while helping develop, revise, and refine new tools and methodologies.
• Map source-to-destination data (including legacy field-to-new schema mapping), document transformation rules, and support data modeling and normalization considerations as needed.
• Create and modify custom PICK subroutines and programs, analyze multi-valued database structures/schemas/business logic, and troubleshoot import errors, anomalies, and performance issues during migration.
• Validate data accuracy, completeness, and consistency post-migration, and support testing, validation, and post-go-live stabilization to help ensure smooth cutover.

Data Conversion Programmer – PICK/UniVerse

Sales Engineer

• Support sales teams by proactively engaging in the sales process including written and presented work.
• Accurately assess customer needs and abilities.
• Assist with prospect discovery sessions, demos and planning meetings.
• Prepare and provide requirements definition or estimates for quoting implementations.
• Ensure a full and proper handoff of contracts from sales process to implementation process.
• Drive consulting sales pipeline, meeting or exceed annual sales targets.
• Participate and attend User Group and customer functions to reinforce customer rapport; such as product demos, value add workshops and customer events.

Senior Professional Services Sales Architect

Content Marketing Manager

• Utilizes various software programs to manipulate, parse, normalize and clean data.
• Interprets data relevance according to business rules and processes to meet user expectation requirements.
• Enters data, conducts data verification and quality analyses.
• Assists in evaluating electronic media for data content.
• Learns and applies company policies, processes and procedures for assigned areas of responsibility.

Data Content Coordinator, Associate

Financial Planning and Analysis

• Lead the preparation of the annual operating plan, long-term strategic planning, and quarterly and monthly forecasts for the Consulting Services.
• Develop and maintain KPIs and scorecards to measure success and highlight where corrective actions are required.
• Continuously improve the current processes for budgeting, management reporting, forecasting, and financial closes to improve efficiency, accuracy, timeliness, and level of support for the business.
• Improve Revenue and EBITDA by providing insightful data analysis and influencing business leaders.
• Prepare and deliver presentations for Quarterly Business Reviews and the AOP to functional and Epicor Executive Leadership providing proactive strategic input and solutions for challenges faced by the business leadership.
• Develop financial ROI models for proposed new services, pricing actions, multi-million dollar business cases, and cost-saving initiatives.
• Interface with the Controller’s group on accounting treatment of revenue and expenses.
• Provide frequent ad hoc reporting and analysis for senior management.

Director of Finance – Consulting Services

Data Scientist

• Provide technical leadership, mentorship, and industry expertise to data scientists and analytics engineers, guiding high-complexity modeling and solution design.
• Lead the development of analytics product packages aligned with product roadmaps or customer contracts, ensuring the end-user experience maps to clear business use cases.
• Conduct research, perform advanced statistical and ML modeling, and drive the front-end analytics user experience for customer-facing solutions.
• Partner across cross-functional analytics teams—including DW engineers, ETL engineers, data science engineers, data production teams, SMEs, and customers—to architect end-to-end analytics solutions.
• Evaluate and integrate emerging analytics technologies, new data sources, and modern ML/AI approaches to keep Epicor’s analytics offerings innovative and competitive.
• Develop and apply advanced models and algorithms to improve operations, enhance customer outcomes, and answer complex business questions.
• Mine and analyze large, complex, and unstructured datasets using sophisticated statistical methods to drive data-informed decision-making and product excellence.
• Collaborate with product operations leadership to ensure high availability, performance, and reliability of analytics solutions that meet or exceed contracted service levels.

Principal Data Scientist

Database Administrator

• Architect, implement, and support highly available, secure, and scalable database platforms across Government Cloud and hybrid environments.
• Lead and execute database migrations, including on‑premises to cloud transformations, SQL Server to PostgreSQL conversions, and workload modernization.
• Install, configure, upgrade, and maintain relational and non‑relational database technologies while ensuring compliance with strict security and governance requirements.
• Design and manage HA/DR solutions—including replication, clustering, failover, and backup/recovery—to protect mission‑critical workloads.
• Drive automation-first practices by building database automation and CI/CD workflows using Ansible and GitHub Actions.
• Partner with development, cloud, and DevOps teams to provide architectural guidance, troubleshoot performance issues, and support new and existing application initiatives.
• Mentor database team members, influence best practices, and evaluate emerging technologies to continuously improve database operations.

Principal Database Administrator

Business Operations

• Lead the global billing function, strengthen operational processes, and drive improvements that ensure accurate, timely, and compliant billing across multiple geographies and business lines.
• Grow and develop a high-performing billing team, improve change-management effectiveness, and elevate the consistency and reliability of all billing activities to support a seamless Quote-to-Cash experience.
• Direct a global team of billing operations professionals to deliver accurate, on-time billing, crediting, and invoicing aligned with forecast expectations.
• Collaborate closely with cross-functional Quote-to-Cash partners and business operations stakeholders to support enterprise initiatives and operational improvements.
• Ensure timely management of all customer billing support inquiries by overseeing the team responsible for billing support tickets and resolution workflows.
• Drive and monitor the execution of departmental projects by identifying customer and operational needs, developing business plans, removing obstacles, allocating resources, and partnering with IT and PMO.
• Support strong change-management practices by improving communication, documentation, process adoption, and operational readiness across teams.
• Assess and ensure procedural and regulatory compliance by maintaining consistency across billing processes, overseeing audits, and benchmarking against emerging best practices.

Director of Business Operations

• Architect and develop scalable ML and AI solutions, aligning model design and deployment with product and customer needs.
• Build, train, and optimize machine learning models using Python, ML frameworks, and large‑scale data pipelines.
• Leverage PyTorch, ML SDKs, and GPU‑accelerated workflows to support advanced model development and experimentation.
• Work with large, complex datasets to design robust feature engineering, data processing, and model evaluation approaches.
• Collaborate cross‑functionally with engineering, analytics, finance, and professional services stakeholders to deliver end‑to‑end ML solutions.
• Participate in the design of ML system architecture, ensuring reliability, quality, and operational efficiency.
• Research emerging AI/ML technologies and integrate new capabilities that strengthen Epicor’s long‑term data science strategy.