Regional Customer Success Manager
Teleport
Enterprise Account Manager
ePayPolicy
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own existing client relationships by working cross-functionally with new business sales, product, solution, and integration teams to drive adoption, retention, and growth within your assigned book of business
- Engage in thoughtful dialogue with key stakeholders and decision makers, providing insightful answers to questions and recommendations for creative solutions tied to ePayPolicy’s products
- Build account plans and directly engage clients at multiple levels within the organization by developing and maintaining relationships through consistent engagement
- Identify opportunities within your assigned book of business to cross-sell/upsell and execute strategies to win the opportunities
- Work with internal partners in other functions to execute workstreams tied to account plans
- Share client feedback with internal partners to improve the client experience and support product development
- Utilize the company’s CRM and reporting tools to work efficiently and track progress
Requirements
- At least five years of experience in a quota-carrying Sales or Account Management role, consistently hitting individual/team targets and driving revenue
- Experience working at a fast-paced SaaS company
- Familiarity with the insurance or payments industry is a plus
- Comfortable leading client discussions at various levels of an organization, including senior leadership
- Ability to develop and execute account plans based on client learnings
- Familiar with strategies for driving utilization on products and services to grow revenue at assigned accounts
- Flexible, resourceful, and thrive while working autonomously
- Love being customer-facing, talking with customers, and seek to understand how we can improve and over-deliver on expectations
- Thrive working in a team environment and always do what is in the best interest of the team
- Enjoy juggling multiple projects at once and use consistent organizational techniques
- Have a growth mindset and love getting feedback to continue to grow & develop in different areas
- Comfortable with up to 10% travel, typically one conference or event per month
