ePayPolicy

Account Manager

• Own existing client relationships by working cross-functionally with new business sales, product, solution, and integration teams to drive adoption, retention, and growth within your assigned book of business
• Engage in thoughtful dialogue with key stakeholders and decision makers, providing insightful answers to questions and recommendations for creative solutions tied to ePayPolicy’s products
• Build account plans and directly engage clients at multiple levels within the organization by developing and maintaining relationships through consistent engagement
• Identify opportunities within your assigned book of business to cross-sell/upsell and execute strategies to win the opportunities
• Work with internal partners in other functions to execute workstreams tied to account plans
• Share client feedback with internal partners to improve the client experience and support product development
• Utilize the company’s CRM and reporting tools to work efficiently and track progress

Enterprise Account Manager

DevOps Engineer

• Lead the migration of infrastructure from point-and-click deployments to Infrastructure as Code (IaC) in Azure
• Build a scalable, maintainable, and resilient Azure foundation to accelerate development cycles
• Maintain and develop our mature Azure environment
• Define and lead the strategy for CI/CD pipelines in Azure DevOps
• Create reliable and maintainable Azure DevOps pipelines
• Serve as a technical resource and mentor for the engineering team, championing best security and DevOps practices
• Collaborate with Engineering and QA teams to troubleshoot Azure issues
• Monitor platform security and maintain regulatory compliance (e.g., HIPAA, PCI)
• Perform upgrades, enhancements, and migrations with zero/minimal downtime
• Pursue automation and process improvements to help the engineering team be successful

Lead DevOps Engineer

Customer Support

• Troubleshoot and solve customer issues in a timely manner with a positive attitude via emails, phone, live-chat, video conferencing, etc.
• Work alongside cross-functional teams to resolve issues.
• Assist with onboarding new customers via phone, and email.
• Identify potential product up-sell opportunities and pitch solutions to customers.
• Work on and resolve chargeback cases.
• Assist with creating content for our growing Knowledge Base.

Enterprise Account Manager

Lead DevOps Engineer

Customer Support Representative