ePayPolicy

Account Manager

• Own existing client relationships by working cross-functionally with new business sales, product, solution, and integration teams to drive adoption, retention, and growth within your assigned book of business
• Engage in thoughtful dialogue with key stakeholders and decision makers, providing insightful answers to questions and recommendations for creative solutions tied to ePayPolicy’s products
• Build account plans and directly engage clients at multiple levels within the organization by developing and maintaining relationships through consistent engagement
• Identify opportunities within your assigned book of business to cross-sell/upsell and execute strategies to win the opportunities
• Work with internal partners in other functions to execute workstreams tied to account plans
• Share client feedback with internal partners to improve the client experience and support product development
• Utilize the company’s CRM and reporting tools to work efficiently and track progress

Mid-Market Account Manager

Product Manager

• Serve as the voice of the customer within the organization, deeply understanding their insurance accounting specific problems and pain points to ensure the team is building online payment and finance products that are usable, valuable, feasible, and viable.
• Lead continuous product discovery efforts, utilizing techniques such as customer interviews, prototyping, and experimentation to identify high-value opportunities and validate product-market fit.
• Own and drive product strategy for the core platform so that it is ready to expand in the Carrier / Enterprise space, defining the vision, goals, and roadmap based on deep customer needs, market analysis, and business objectives.
• Collaborate intensely with software engineers, design (UX), and business stakeholders to ensure a cohesive and impactful product definition and successful, timely execution of the product backlog.
• Define and track key performance indicators (KPIs) and metrics, using data to inform product decisions, measure success, and drive continuous iteration and improvement.
• Develop go-to market plans and necessary collateral ahead of new product launches focused on a clear value propositions targeted towards key user personas.
• Travel: A small amount of domestic travel, 15% of the time maximum, to visit clients at their offices or to industry trade shows, with peers on the account team and with the manager for client visits, as is normal and customary for the position.