ePayPolicy

Product Manager

• Serve as the voice of the customer within the organization, deeply understanding their insurance accounting specific problems and pain points to ensure the team is building online payment and finance products that are usable, valuable, feasible, and viable.
• Lead continuous product discovery efforts, utilizing techniques such as customer interviews, prototyping, and experimentation to identify high-value opportunities and validate product-market fit.
• Own and drive product strategy for the core platform so that it is ready to expand in the Carrier / Enterprise space, defining the vision, goals, and roadmap based on deep customer needs, market analysis, and business objectives.
• Collaborate intensely with software engineers, design (UX), and business stakeholders to ensure a cohesive and impactful product definition and successful, timely execution of the product backlog.
• Define and track key performance indicators (KPIs) and metrics, using data to inform product decisions, measure success, and drive continuous iteration and improvement.
• Develop go-to market plans and necessary collateral ahead of new product launches focused on a clear value propositions targeted towards key user personas.
• Travel: A small amount of domestic travel, 15% of the time maximum, to visit clients at their offices or to industry trade shows, with peers on the account team and with the manager for client visits, as is normal and customary for the position.

Manager

• Monitor and maintain the stability, availability, and performance of our SaaS-based platform.
• As a player/coach, you will lead by example to improve the team’s response and resolution time to production incidents.
• Show empathy and compassion toward customers, and a sense of ownership over the production environment.
• Perform root cause analysis (RCA) for production issues and implement corrective measures to prevent their recurrence.
• Collaborate with development, operations, and quality assurance teams to ensure smooth deployments and releases.
• Create strategies and processes to constantly improve the platform’s reliability and availability.
• Stay updated with industry best practices and emerging technologies related to fintech/insuretech and production support.
• Foster a team that attracts, retains, and develops top talent.
• Show genuine interest in developing team members through coaching and career/skills development. Conduct 1:1s regularly.
• Develop and maintain technical documentation, including incident reports, standard operating procedures, and knowledge base articles.

Production Support Manager – Contract

Sales

• Hire, coach, and develop a team of high-performing Enterprise Account Executives
• Own the team’s pipeline, forecast, and quota attainment
• Collaborate closely with Marketing, Sales Enablement, and Revenue Operations to optimize outreach, onboarding, and performance
• Drive strategic deal cycles and help reps navigate complex sales motions
• Track key performance metrics and implement process improvements to scale effectively
• Contribute to pricing, territory design, and product feedback loops
• Represent ePayPolicy at industry events and conferences as needed

Product Manager

Production Support Manager – Contract

Enterprise Sales Leader