Mid-Market Account Manager

ePayPolicy

Middle Market Account Manager responsible for managing existing client relationships at ePayPolicy. Focusing on driving adoption and growth of payment tools for insurance companies.

Posted 6/24/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own existing client relationships by working cross-functionally with new business sales, product, solution, and integration teams to drive adoption, retention, and growth within your assigned book of business
Engage in thoughtful dialogue with key stakeholders and decision makers, providing insightful answers to questions and recommendations for creative solutions tied to ePayPolicy’s products
Build account plans and directly engage clients at multiple levels within the organization by developing and maintaining relationships through consistent engagement
Identify opportunities within your assigned book of business to cross-sell/upsell and execute strategies to win the opportunities
Work with internal partners in other functions to execute workstreams tied to account plans
Share client feedback with internal partners to improve the client experience and support product development
Utilize the company’s CRM and reporting tools to work efficiently and track progress

Requirements

What you’ll need

At least two years of experience in a quota-carrying Sales or Account Management role, consistently hitting individual/team targets and driving revenue
Experience working at a fast-paced SaaS company
Familiarity with the insurance or payments industry is a plus
Comfortable leading client discussions at various levels of an organization, including senior leadership
Ability to develop and execute account plans based on client learnings
Familiar with strategies for driving utilization on products and services to grow revenue at assigned accounts
You're flexible, resourceful, and thrive while working autonomously
You love being customer-facing, talking with customers, and seek to understand how we can improve and over-deliver on expectations (i.e., naturally inquisitive)
You thrive working in a team environment and always do what is in the best interest of the team
You enjoy juggling multiple projects at once and use consistent organizational techniques to ensure not a moment is wasted
You have a growth mindset and love getting feedback to continue to grow & develop in different areas

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package with employer-paid basic life and disability premiums
401K
Flexible Paid Time Off Policy (FTO)
Company-sponsored quarterly “ePayItForward” initiatives
Supportive and inclusive company culture with a focus on work/life balance
Fully-stocked kitchen
Lunch stipend when working onsite
Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)
Huge opportunity for growth

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementquota-carrying salescross-sellingupsellingaccount planningrevenue drivingclient engagementCRM utilizationreporting tools

Soft Skills

communicationrelationship buildingproblem solvingflexibilityresourcefulnesscustomer-facingteam collaborationorganizational skillsinquisitivenessgrowth mindset