Entrepreneur Cooperative

Marketing

• Support marketing operations, customer communications, campaign coordination, and lead management across multiple digital channels
• Build, maintain, and segment contact databases within:
• Emma
• GoHighLevel (GHL)
• Similar CRM and marketing automation platforms
• Create, schedule, test, and deploy email and SMS campaigns
• Coordinate campaign updates, content revisions, and audience segmentation
• Monitor campaign responses and support follow-up activities when necessary
• Ensure communication accuracy, working links, and clean customer data
• Monitor inbound leads and customer inquiries from marketing campaigns and digital channels
• Maintain accurate customer and prospect records within company systems
• Support communication with prospective customers and franchise candidates
• Assist with onboarding workflows and customer welcome communications
• Help maintain a high-quality customer experience across all touchpoints
• Monitor marketing automation systems and CRM workflows
• Identify and report:
• Automation issues
• Workflow inconsistencies
• Platform errors
• Data discrepancies
• Support platform maintenance, database organization, and user access management
• Ensure marketing systems and customer records remain updated and organized
• Support LinkedIn outreach campaigns and engagement initiatives
• Monitor inbound messages and inquiries
• Assist with campaign launches and outreach optimization
• Track outreach performance and recurring engagement metrics
• Help maintain organized lead tracking and campaign reporting
• Prepare weekly and monthly marketing performance reports
• Track:
• Campaign performance
• Lead activity
• Customer engagement metrics
• Outreach performance
• Maintain organized records of marketing activities and results
• Provide recommendations and insights based on campaign performance data

Junior Marketing Specialist

Business Operations

• Manage and organize the CEO’s inbox and communications
• Flag high-priority emails and help prioritize responses
• Coordinate calendar scheduling and meetings
• Prepare notes, reminders, and follow-ups
• Help move projects and tasks from “pending” to “done”
• Support leadership with day-to-day operational coordination
• Research and identify vendors nationwide, including: Steel suppliers, Erection crews, Specialty construction vendors
• Gather contact details, pricing, service areas, and availability
• Maintain organized and searchable spreadsheets/databases
• Follow up with vendors to collect missing information
• Keep vendor records accurate and updated for internal use
• Update product listings and content in WordPress
• Upload and organize product photos and project images
• Use Adobe Photoshop or similar tools to resize, crop, and optimize images
• Help maintain accurate and visually organized product pages
• Support updates to product descriptions and related website content
• Organize project photos and videos from completed builds
• Create simple marketing videos using existing photo/video assets
• Help maintain organized media libraries
• Coordinate with leadership on content priorities and timelines
• Coordinate deliveries and scheduling
• Assist with tracking materials and logistics
• Support reporting and operational admin tasks
• Help remove operational bottlenecks and improve day-to-day efficiency
• Data entry and documentation
• Organizing digital files and systems
• Managing recurring administrative tasks
• Supporting the team wherever needed to keep operations moving smoothly

Business Operations – Executive Coordinator

• Manage and execute digital marketing initiatives across multiple brands
• Plan, build, and optimize Meta Ads campaigns across Facebook and Instagram
• Manage campaign structure, audience targeting, creative testing, budget allocation, and bid strategies
• Monitor and optimize KPIs including: ROAS CPA CTR
• Identify performance issues quickly and continuously improve campaign profitability and scalability
• Build and manage email marketing campaigns, including automated flows, broadcast campaigns, segmentation, and A/B testing
• Create and edit visual assets for paid ads, social media, and email marketing campaigns
• Write ad copy, email content, and marketing messaging
• Provide weekly reporting with clear performance insights and recommendations
• Analyze campaign data and identify opportunities for scale and optimization

Marketing Manager – SD

• Plan, build, and optimize Meta Ads campaigns across Facebook and Instagram
• Directly manage campaign structure, audience targeting, creative testing, budget allocation, bid strategies
• Monitor and optimize KPIs including: ROAS, CPA, CTR
• Identify performance issues quickly and continuously improve campaign profitability and scalability
• Build and manage email marketing campaigns, including: Automated flows, Broadcast campaigns, Segmentation, A/B testing
• Operate platforms such as: Klaviyo, Omnisend, Mailchimp, GoHighLevel (GHL)
• Create and edit visual assets for: Paid ads, Social media, Email marketing campaigns
• Write ad copy, email content, and marketing messaging
• Provide weekly reporting with clear performance insights and recommendations
• Analyze campaign data and identify opportunities for scale and optimization

Marketing Manager

• Plan, build, and optimize Meta Ads campaigns across Facebook and Instagram
• Directly manage campaign structure, audience targeting, creative testing, budget allocation, and bid strategies
• Monitor and optimize KPIs including ROAS, CPA, CTR
• Build and manage email marketing campaigns, including: Automated flows, Broadcast campaigns, Segmentation, A/B testing
• Provide weekly reporting with clear performance insights and recommendations

Supply Chain

• Assist with purchase order creation, tracking, and documentation
• Communicate with domestic and international suppliers regarding pricing, availability, lead times, and order status
• Maintain supplier records, contracts, and product specifications
• Support inventory planning and monitor supplier lead times
• Help resolve discrepancies related to orders, invoices, and shipments
• Coordinate inbound shipments with freight forwarders, customs brokers, and warehouses
• Maintain food safety and regulatory documentation including supplier approvals, COAs, and audit documentation
• Support compliance with FDA regulations, FSMA, HACCP, GFSI standards
• Serve as a point of contact for customers throughout the order process
• Prepare operational reports, spreadsheets, and summaries

Supply Chain and Compliance Coordinator

• Support purchasing operations, import logistics, food safety compliance, supplier coordination, and cross-functional operational workflows
• Assist with purchase order creation, tracking, and documentation
• Communicate with domestic and international suppliers regarding pricing, availability, lead times, order status
• Maintain supplier records, contracts, and product specifications
• Support inventory planning and monitor supplier lead times
• Help resolve discrepancies related to orders, invoices, and shipments
• Support landed cost calculations and monitor commodity market trends
• Coordinate inbound shipments with freight forwarders, customs brokers, and warehouses
• Track shipments from origin to destination and provide operational updates
• Prepare and organize import documentation including commercial invoices, packing lists, Certificates of Analysis (COAs), and Bills of Lading
• Assist with customs clearance coordination and documentation requests
• Support issue resolution related to delays, damages, shortages, and shipment discrepancies
• Maintain food safety and regulatory documentation including supplier approvals, COAs, and audit documentation
• Coordinate with suppliers and internal teams to ensure compliance requirements are met
• Serve as a point of contact for customers throughout the order process
• Address shipment inquiries and service-related concerns professionally
• Handle operational claims and investigate discrepancies
• Prepare operational reports, spreadsheets, and summaries

Sales Development Rep

• Manage and qualify inbound and warm seller leads from multiple marketing channels
• Conduct outbound follow-ups via calls, SMS, and email using structured follow-up cadences
• Build rapport with property owners and qualify opportunities based on motivation, timeline, property condition, pricing expectations, and geographic fit
• Schedule qualified appointments directly on the CEO’s calendar
• Maintain rapid speed-to-lead response times on hot inbound inquiries
• Manage and nurture 100–200+ active leads simultaneously without losing pipeline organization
• Communicate fluently in both English and Spanish with sellers via phone, text, and email
• Log all calls, notes, texts, emails, and lead updates in real time
• Maintain accurate lead stages and follow-up tasks within Salesforce
• Ensure strong data hygiene and complete lead documentation
• Prepare detailed handoff notes before appointments, including seller motivation, property condition, pricing expectations, and supporting details

SDR – Client Intake Specialist

Executive Assistant

• Manage the Director’s calendar, including:
• Internal meetings
• Attorney check-ins
• Vendor calls
• Performance reviews
• Project deadlines
• Coordinate daily workflows and ensure meeting preparedness with agendas, documents, and follow-up items
• Organize SOP updates, training materials, and operational projects
• Maintain organized digital files, shared drives, and project management systems
• Prepare meeting summaries, reports, and action item trackers
• Assist with monitoring:
• Case pipeline metrics
• Intake performance
• Departmental KPIs
• Support audits of case files, intake calls, and workflow compliance processes
• Coordinate communication between consulting clients and legal teams
• Assist with vendor coordination involving:
• Medical providers
• Investigators
• Experts
• External partners
• Draft professional emails, internal communications, announcements, and memos
• Facilitate communication between attorneys, paralegals, intake specialists, administrative staff, and leadership teams
• Maintain strict confidentiality and professionalism in all communications and documentation
• Track operational initiatives including:
• SOP rollouts
• Training implementation
• Technology initiatives
• Performance improvement plans
• Assist in preparing training materials, checklists, and documentation
• Coordinate meetings, workshops, and training sessions
• Monitor deadlines and ensure operational tasks are completed on time
• Maintain spreadsheets, dashboards, and operational performance trackers
• Support administrative and reporting workflows using cloud-based tools and project management platforms
• Assist in improving organizational efficiency through technology and process organization

Executive Assistant – Legal Operations

Financial Planning and Analysis

• Monthly Accounting & Financial Reporting
• Prepare and support full-cycle financial statements.
• Support month-end and year-end close processes.
• Ensure accurate and timely preparation of monthly financial reports and supporting schedules.
• Provide variance analysis against departmental budgets and identify key financial trends.
• Review Profit & Loss accounts to ensure proper coding, allocations, and classification across departments.
• Maintain and reconcile balance sheet accounts on a monthly basis.
• Support accruals, prepaids, intercompany activity, and other month-end accounting entries.
• Help ensure accounting records are accurate, complete, and properly documented.
• Revenue Recognition & SaaS Accounting
• Support reconciliation processes related to deferred revenue and unbilled Accounts Receivable.
• Assist with revenue recognition for SaaS subscription, usage-based, recurring, or contract-based billing models.
• Review revenue-related data to ensure accuracy, completeness, and proper support.
• Assist with accounting treatments related to SaaS, technology, or recurring revenue operations.
• Partner with internal teams to resolve revenue, billing, or reporting discrepancies.
• Reconciliations, Compliance & Accounting Operations
• Maintain accurate reconciliation schedules and supporting documentation.
• Help manage accounting processes related to fixed assets, including additions, disposals, amortization, and depreciation.
• Support equity-related accounting processes, including stock-based compensation or ESOP-related accounting, when applicable.
• Assist with sales tax and economic nexus research across U.S. states and international jurisdictions.
• Prepare and maintain sales tax working papers and supporting documentation.
• Support year-end close, audit requests, and compliance-related processes.
• Process Improvement & Finance Operations
• Contribute to finance team projects, systems improvements, and operational initiatives.
• Identify process inefficiencies and proactively recommend scalable solutions.
• Support workflow optimization as the company continues to grow.
• Independently research and resolve accounting issues, reconciliation discrepancies, and reporting inconsistencies.
• Help strengthen documentation, internal controls, and accounting processes.
• Cross-Functional Collaboration
• Collaborate with Finance leadership and department heads on budget reviews and reporting analysis.
• Coordinate with external partners, including Employer of Record representatives, international tax advisors, and external auditors.
• Communicate financial concepts clearly to non-finance stakeholders.
• Support internal teams with accounting-related questions and financial reporting needs.
• Work closely with remote, international teams in English.

Senior Financial Accountant

Accountant

Senior Accountant, Contador Senior

Customer Support

• Own the end-to-end customer support function for a complex SaaS product.
• Lead, mentor, and develop support managers and support specialists.
• Manage team structure, hiring, performance management, coaching, accountability, and team culture.
• Build a high-performing support organization focused on customer outcomes, speed, quality, and scalability.
• Drive operational change management across people, processes, tools, and workflows.
• Ensure the support team is equipped to handle technical customer issues, escalations, and product-related inquiries effectively.
• Evaluate and improve current support processes, workflows, escalation paths, and operating standards.
• Create scalable systems for ticket handling, prioritization, severity management, and customer communication.
• Build repeatable support frameworks that improve resolution quality and reduce unnecessary manual work.
• Identify operational bottlenecks and implement practical solutions to improve efficiency and consistency.
• Lead automation and AI adoption across the support organization.
• Optimize and expand Intercom AI capabilities and automated support workflows.
• Build scalable ticket deflection and self-service strategies.
• Define and own operational KPIs and service standards for the support organization.
• Track and improve key support metrics.

Director of Customer Support Operations – SaaS, Automation

• Own the end-to-end customer support function for a complex SaaS product.
• Lead, mentor, and develop support managers and support specialists.
• Manage team structure, hiring, performance management, coaching, accountability, and team culture.
• Build a high-performing support organization focused on customer outcomes, speed, quality, and scalability.
• Drive operational change management across people, processes, tools, and workflows.
• Ensure the support team is equipped to handle technical customer issues, escalations, and product-related inquiries effectively.
• Evaluate and improve current support processes, workflows, escalation paths, and operating standards.
• Create scalable systems for ticket handling, prioritization, severity management, and customer communication.
• Build repeatable support frameworks that improve resolution quality and reduce unnecessary manual work.
• Identify operational bottlenecks and implement practical solutions to improve efficiency and consistency.
• Develop support playbooks, documentation standards, and internal operating procedures.
• Ensure support processes are designed for scale, not short-term fixes.
• Lead automation and AI adoption across the support organization.
• Optimize and expand Intercom AI capabilities and automated support workflows.
• Build scalable ticket deflection and self-service strategies.
• Automate repetitive workflows across triage, routing, escalation, follow-up, and resolution.
• Use AI and automation to reduce manual workload while improving customer experience.
• Identify opportunities to improve knowledge base quality, customer self-service, and support team productivity.
• Demonstrate measurable improvements through automation, such as reduced ticket volume, faster resolution times, improved deflection rates, or improved SLA performance.
• Define and own operational KPIs and service standards for the support organization.
• Track and improve key support metrics, including CSAT SLA performance, resolution time, first response time, ticket volume trends, deflection rates, escalation volume, backlog health, quality of resolution.
• Build reporting frameworks that provide actionable insights for Support, Product, Engineering, and Leadership teams.
• Use support data to identify recurring issues, product gaps, workflow inefficiencies, and customer pain points.
• Translate support trends into operational and product improvement recommendations.
• Serve as the bridge between Support, Product, and Engineering teams.
• Represent customer technical issues with clarity, accuracy, and appropriate severity.
• Partner with Product and Engineering to prioritize bugs, product improvements, escalations, and recurring customer issues.
• Participate in technical discussions related to product behavior, customer-impacting issues, and supportability.
• Ensure support insights are used to improve the product and reduce future customer friction.

Director of SaaS Customer Support Operations – Automation

Bookkeeper

• Prepare and support full-cycle financial statements
• Support month-end and year-end close processes
• Ensure accurate and timely preparation of monthly financial reports and supporting schedules
• Provide variance analysis against departmental budgets and identify key financial trends
• Review Profit & Loss accounts to ensure proper coding, allocations, and classification across departments
• Maintain and reconcile balance sheet accounts on a monthly basis
• Support accruals, prepaids, intercompany activity, and other month-end accounting entries
• Help ensure accounting records are accurate, complete, and properly documented
• Support reconciliation processes related to deferred revenue and unbilled Accounts Receivable
• Assist with revenue recognition for SaaS subscription, usage-based, recurring, or contract-based billing models
• Review revenue-related data to ensure accuracy, completeness, and proper support
• Assist with accounting treatments related to SaaS, technology, or recurring revenue operations
• Maintain accurate reconciliation schedules and supporting documentation
• Help manage accounting processes related to fixed assets, including additions, disposals, amortization, and depreciation
• Support equity-related accounting processes, including stock-based compensation or ESOP-related accounting, when applicable
• Assist with sales tax and economic nexus research across U.S. states and international jurisdictions
• Support year-end close, audit requests, and compliance-related processes
• Contribute to finance team projects, systems improvements, and operational initiatives
• Identify process inefficiencies and proactively recommend scalable solutions
• Support workflow optimization as the company continues to grow
• Communicate financial concepts clearly to non-finance stakeholders
• Support internal teams with accounting-related questions and financial reporting needs

Junior Marketing Specialist

Business Operations – Executive Coordinator

Marketing Manager – SD

Marketing Manager

Marketing Manager

Supply Chain and Compliance Coordinator

Supply Chain and Compliance Coordinator

SDR – Client Intake Specialist

Executive Assistant – Legal Operations

Executive Assistant – Legal Operations

Senior Financial Accountant

Senior Accountant, Contador Senior

Director of Customer Support Operations – SaaS, Automation

Director of SaaS Customer Support Operations – Automation

Senior Contador – English Required