Entrepreneur Cooperative

Operations

• Own and maintain CRM data integrity, structure, and accuracy
• Standardize pipeline stages, lead tracking, and attribution logic
• Manage large datasets (10,000–50,000+ records), including cleaning and auditing
• Improve CRM workflows and automation to reduce manual work
• Build and maintain dashboards tracking: Leads, Conversions CPL (Cost Per Lead), CPA (Cost Per Acquisition) ROI by channel and conversion cycle time
• Deliver weekly performance reports with insights and recommendations
• Own marketing attribution across all channels
• Proactively identify underperforming campaigns and optimize performance
• Coordinate outbound campaigns (cold calling, SMS, RVM, direct mail, referrals)
• Manage lead lists, segmentation, and CRM data flows
• Track campaign performance and continuously improving processes
• Support LinkedIn and email outreach initiatives
• Manage and oversee a remote team (VAs, cold callers, lead managers)
• Run weekly KPI meetings and track performance metrics
• Identify operational bottlenecks and implement solutions
• Act as the main operational point of contact for leadership
• Build and maintain SOPs for all repeatable processes
• Own and manage ClickUp (or similar tools) for task and workflow management
• Implement automation (Zapier, ClickUp, etc.) to improve efficiency
• Ensure scalable onboarding processes for new hires

Operations Manager, Marketing

Account Executive

• Handle a high volume of inbound and outbound calls, typically 75–100 calls per day
• Convert customer conversations into confirmed vehicle service appointments
• Meet or exceed KPIs related to conversion rates, upselling, cross-selling, and revenue performance
• Recommend additional repairs, maintenance services, and service upgrades based on customer needs
• Provide a high-quality, customer-first experience in every interaction
• Clearly communicate service options, timelines, and pricing information
• Use CRM tools to manage leads, schedule appointments, and document customer interactions accurately
• Coordinate with internal teams to ensure smooth handoffs and strong follow-through

Inside Sales Representative

• Own and maintain CRM data integrity, structure, and accuracy
• Standardize pipeline stages, lead tracking, and attribution logic
• Manage large datasets (10,000–50,000+ records), including cleaning and auditing
• Improve CRM workflows and automation to reduce manual work
• Build and maintain dashboards tracking: Leads, Conversions CPL (Cost Per Lead), CPA (Cost Per Acquisition) ROI by channel and conversion cycle time
• Deliver weekly performance reports with insights and recommendations
• Own marketing attribution across all channels
• Proactively identify underperforming campaigns and optimize performance
• Coordinate outbound campaigns (cold calling, SMS, RVM, direct mail, referrals)
• Manage and oversee a remote team (VAs, cold callers, lead managers)
• Act as the main operational point of contact for leadership
• Build and maintain SOPs for all repeatable processes

Operations Manager – Marketing

• Own and maintain CRM data integrity, structure, and accuracy
• Standardize pipeline stages, lead tracking, and attribution logic
• Manage large datasets (10,000–50,000+ records), including cleaning and auditing
• Improve CRM workflows and automation to reduce manual work
• Build and maintain dashboards tracking: Leads, Conversions CPL (Cost Per Lead), CPA (Cost Per Acquisition) ROI by channel and conversion cycle time
• Deliver weekly performance reports with insights and recommendations
• Own marketing attribution across all channels
• Proactively identify underperforming campaigns and optimize performance
• Coordinate outbound campaigns (cold calling, SMS, RVM, direct mail, referrals)
• Manage lead lists, segmentation, and CRM data flows
• Track campaign performance and continuously improving processes
• Manage and oversee a remote team (VAs, cold callers, lead managers)
• Run weekly KPI meetings and track performance metrics
• Identify operational bottlenecks and implement solutions
• Act as the main operational point of contact for leadership
• Support performance reviews and proactively address underperformance
• Build and maintain SOPs for all repeatable processes
• Own and manage ClickUp (or similar tools) for task and workflow management
• Implement automation (Zapier, ClickUp, etc.) to improve efficiency
• Ensure scalable onboarding processes for new hires

Operations Manager

Engineer

• Design, build, test, and maintain integrations involving Epic and adjacent healthcare systems
• Support interoperability initiatives using standards such as FHIR, HL7, APIs, and other relevant healthcare data exchange methods
• Collaborate with product, engineering, implementation, and customer teams to define technical requirements and deliver scalable solutions
• Troubleshoot production issues, analyze root causes, and implement long-term fixes
• Configure and optimize technical workflows tied to Epic-connected environments
• Support client implementations, upgrades, and technical onboarding activities
• Translate business and operational healthcare workflows into technical solutions
• Monitor integration performance, system reliability, and data quality across connected platforms
• Document technical architecture, workflows, support procedures, and implementation guidelines
• Partner with internal and external stakeholders to ensure compliant, secure, and efficient exchange of healthcare data
• Contribute to continuous improvement of engineering processes, support practices, and platform stability

Operations Manager, Marketing

Inside Sales Representative

Operations Manager – Marketing

Operations Manager

Epic Engineer