Ensemble Health Partners

IT Support

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows up on submitted applications to ensure timely billing or adjustment processing.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationships with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.
• Other job duties as assigned.

Public Benefit Specialist

Director

• oversee and provide direction for the assessment process including all activities starting with execution on the Statement of Work (SOW).
• coordinate with all presenters to review Assessment deliverables and ensure all key data elements are captured.
• collaborate with the marketing and sales team to set presentation date and finalization of Assessment documents.
• direct the coordination of internal kick-off and recurring rounding meetings.
• run end of day internal review sessions to capture highlights, including findings and potential compliance risk items.

Director, Assessments

• The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities.
• This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered.
• The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations.
• Position is responsible for <$1B net revenue or <5 facilities under management.
• Articulates plans with client deliverables, timelines, outcomes, and actions, and monitors bad debt and process improvements in key areas.
• Identifies gaps in client support or performance and proposes solutions to drive improvement.
• Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results.
• Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development.
• Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements.
• Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
• Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Director, Client Delivery

Counselor

• Perform benefit education and validation for inpatient services
• Collect estimated patient liabilities including copays and deductibles
• Communicate with patients face-to-face during their stay to assess insurance and financial information
• Make follow-up calls to patients post-discharge regarding payment options
• Work with eligibility specialists on verification of insurance information and financial assistance

Financial Counselor Specialist

• The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities.
• This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered.
• The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations.
• Position is responsible for <$1B net revenue or <5 facilities under management.
• Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas.
• Identifies gaps in client support or performance and proposes solutions to drive improvement.
• Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results.
• Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development.
• Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements.
• Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
• Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

• Responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives and initiatives for revenue cycle activities.
• Review and implement systematic approaches to maximize revenue and cash flow.
• Form and nurture relationships with clients to meet performance expectations.
• Monitor and manage cash flow to ensure achievement of client goals.

Director II – Partnership Success

Billing Specialist

• Works daily failed bills/claims on all systems including late charges, rebills and additional billing reports
• Reviews/Updates failed bills & claims on the host system and within billing vendor
• Works daily electronic submissions (or 277's) resolving claim issues
• Monitors daily claims errors and resolutions providing recommendations on systems fixes going forward
• Bills hardcopy claims attaching any needed documentation for payment
• Pulls EOB's and Medical Records as needed attaching to claims and mailing
• Contact patients, insurance, any third party for insurance information or any additional billing data
• Creates training documents/tests
• Train and educate staff, providing testing
• Work absentee staffing desk's

Senior Physician Billing Specialist

• Onboarding Ensemble clients on EHP platform and applications
• Rolling out product capabilities and leading support
• Supervises other leaders in Product Implementation and Product Support areas
• Ensure timely delivery of Ensemble products and services
• Develops and executes operational strategies aligned with enterprise goals
• Sponsors innovation by advancing automation, AI adoption, and emerging technologies

Director, Technical Services

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows-up on submitted applications to ensure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationships with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.
• Other job duties as assigned.

• Responsible for obtaining patient insurance and financial information to determine estimates and collect on estimated patient liabilities (including copays, deductibles, co-insurance, and past due/outstanding balances after financial assistance has been applied) and meeting assigned daily point of service (POS) collection goals.
• Carry out notifications to recently discharged (within 7 days) bedded patients that did not pay estimated liabilities including attempts within account notations.
• Partner in daily cashiering responsibilities as assigned by client, including but not limited to daily cash reconciliation and daily deposit functions.
• Responsible for flat-rate contracts, bundled services, and all applicable self-pay options.
• Facilitate internal and external communication with key stakeholders on case statuses and escalations.
• Collaborate with Case Management and/or Utilization Management regarding regulatory form completion, including but not limited to Hospital Inpatient Notices of Non-Coverage (HINNs), Lifetime Reserve Day (LTR) declinations, etc.
• Responsible for running, monitoring, and working on the missed collection opportunities report for potential process improvements and follow-up, making at least three documented attempts each day to visit or contact patients when listed in an inpatient status.
• Maintain Client and/or Ensemble-specific work queues as applicable to the FC role, including unbilled edits.
• Completes various follow-up reports as assigned including but not limited to accounts requiring next-day verification and denial root cause analysis.
• Manage communications with patients that are unable to make payments while in-house.
• Ensure completion of all required registration-related consents/forms at or after patient admission.
• Develop and submit CFO escalations of uncollected estimated liabilities in compliance with existing financial clearance policies.
• Assists eligibility specialists in the verification of insurance information such as: Medicaid and charity processing, complete payor searches for secondary coverages, query coverage for self-pay patients and provide coordination of benefits education.
• Work daily queues to complete, update, and clear any unbilled accounts as needed and assigned.

Financial Counselor

Vice President

• Reporting directly to VP, Patient Access, establish processes and policies for Patient Access
• Determine and set strategy for Patient Access
• Identify and implement strategies to improve processes
• Promote operational efficiency, enhance patient experience and meet regulatory compliance guidelines
• Engage and collaborate with operational leadership and staff
• Provide vision, leadership and operational oversight for Patient Access functions
• Establish positive, collaborative relationships with operational leaders
• Travel within assigned markets up to 75% of the time

AVP, Patient Access

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows-up on submitted applications to ensure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information, and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationships with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.

Full-stack Engineer

• Design, deploy, configure, and maintain Five9 Contact Center solutions to meet business requirements.
• Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases.
• Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance.
• Study, analyze and understand business requirements in context to business intelligence, design and map data models to shift raw data into meaningful insights.
• Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability.
• Utilize Power BI to build interactive and visually appealing dashboards and reports, with key performance indicators.
• Analyze previous and present data for better decision making, building multi-dimensional data models.
• Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements.
• Develop strong data documentation about algorithms, parameters, models, perform detailed analysis on tested and deployed Power BI scripts, DAX queries, and functions in Power BI.
• Participate in on-call rotations to provide after-hours support for critical incidents or emergencies.
• Stay up-to-date with industry trends and best practices in telephony, contact center technologies, and communication protocols.
• Hands-on experience in report and dashboard development in Power BI, Tableau, and SAP.
• Familiarity with SQL querying for data manipulation and knowledge of data warehouse concepts.

Senior Engineer, Telephony

Customer Support

• Handling incoming calls from patients and addressing their customer service needs
• Resolving phone inquiries and managing all written and documented communications within the systems
• Investigating and resolving patient-related account issues
• Facilitating communication with other departments as needed
• Researching and responding to account inquiries in a timely manner
• Responding to urgent and escalated issues from department leaders, legal team, facility management, patients, vendors, etc.
• Reviewing correspondence queues and taking appropriate action
• Providing occasional floor coordination for the team
• Identifying opportunities to improve workflows and processes
• Assisting with training and onboarding of new customer service staff

Customer Service Specialist II

Events

• The Denial Prevention Manager leads strategies and operations to minimize claim denials and maximize first-pass resolution across the revenue cycle, ensuring compliance with payer requirements and enterprise standards.
• Supervise denial prevention specialists, monitoring KPIs such as denial rates and recovery timelines, and leveraging analytics to identify trends and optimize workflows.
• Partners with Billing, Coding, Clinical Documentation, and Client Services teams to ensure accurate claim submission, resolve complex issues, and maintain payer relationships.
• Acting as a strategic leader, this position establishes governance frameworks, enforces quality controls, and drives continuous improvement initiatives that enhance operational efficiency and client satisfaction.
• Responsible for interviewing, hiring, staffing, training, performance management and development of staff.
• Counsel and disciplines employees when necessary, in accordance with department and/or organizational policies.
• Develops, updates and implements job standards, job duties, departmental policies and performance appraisals for all areas of responsibility.
• Provides operational support to Service Line Analyst(s) and Supervisor(s)
• Oversee documentation of trends denial prevention findings into defined templates or create reports or summaries as needed.
• Perform reviews using all patient accounting, Host, Epic and related systems used across Ensemble Health Partners and summarizes trends concisely and actionably.
• Assists in strategic planning and establishes departmental goals to optimize performance and meet budgetary goals while improving operations to increase Client satisfaction and meet the financial goals of the organization.
• Creates materials and trains Service Line Analysts, revenue cycle site directors, committee members, and revenue cycle staff as necessary on denials-related trends and issues impacting assigned client(s) and operational area(s).
• Performs other duties as assigned.
• Travel to Client site(s) as needed.

Public Benefit Specialist

Director, Assessments

Director, Client Delivery

Financial Counselor Specialist

Director, Client Delivery

Director II – Partnership Success

Senior Physician Billing Specialist

Director, Technical Services

Public Benefit Specialist

Financial Counselor

AVP, Patient Access

Public Benefit Specialist

Senior Engineer, Telephony

Customer Service Specialist II

Denials Prevention Manager