Director, Client Delivery

Ensemble Health Partners

Partnership Success Director overseeing client operations and strategic initiatives for healthcare revenue cycle activities. Building client relationships and ensuring performance expectations are met.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities.
This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered.
The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations.
Position is responsible for <$1B net revenue or <5 facilities under management.
Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas.
Identifies gaps in client support or performance and proposes solutions to drive improvement.
Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results.
Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development.
Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements.
Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Minimum 3 -5 years experience leading healthcare revenue cycle in complex, client‑facing environments
Proven ability to build relationships and organization alignment, influence decisions, engage on-site operational teams and drive results.
Minimum 3 - 5 years of people leadership experience
Proven ability to lead and influence multi‑level teams in onsite and matrixed environments
Executive‑level communication skills with the ability to present complex information clearly
Experience partnering directly with client executives and Boards
Ability to lead initiatives with minimal oversight
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI
Ability to travel at least 75% of the time

Benefits

Comp & perks

We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Associate Benefits – health insurance, retirement plans, paid time off, flexible work arrangements, professional development, recognition programs for all employees conducting exceeding expectations.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

revenue cycle managementdata analysisprocess improvementperformance metricsclient deliverablescontractingregulatory complianceAI managementstrategic initiativesfinancial reporting

Soft Skills

relationship buildingorganizational alignmentinfluenceleadershipcommunicationproblem-solvingteam engagementpresentation skillsinitiativecollaboration

Certifications

Bachelor's Degree