Customer Service Specialist II

Ensemble Health Partners

Customer Service Specialist addressing patient calls and inquiries for a tech-enabled healthcare revenue cycle management company. Responsible for resolving issues and managing account communications efficiently.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

About the role

Key responsibilities & impact

Handling incoming calls from patients and addressing their customer service needs
Resolving phone inquiries and managing all written and documented communications within the systems
Investigating and resolving patient-related account issues
Facilitating communication with other departments as needed
Researching and responding to account inquiries in a timely manner
Responding to urgent and escalated issues from department leaders, legal team, facility management, patients, vendors, etc.
Reviewing correspondence queues and taking appropriate action
Providing occasional floor coordination for the team
Identifying opportunities to improve workflows and processes
Assisting with training and onboarding of new customer service staff

Requirements

What you’ll need

1-3 years of experience in the healthcare industry
Call Center experience strongly preferred
High School Diploma or GED
Certified Revenue Cycle Representative (CRCR) within 9 months of hire (Employer sponsored)
Experience in physician and hospital operations
Compliance and provider relations
Customer Service and Call Center experience preferred
Critical Thinking
Problem Resolution

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experienceproblem resolutioncritical thinkingaccount managementworkflow improvementtraining and onboarding

Soft Skills

communicationinterpersonal skillsteam coordinationinvestigative skills

Certifications

Certified Revenue Cycle Representative (CRCR)