Financial Counselor

Ensemble Health Partners

Financial Counselor responsible for reviewing patient insurance and collections while ensuring regulatory compliance. Join Ensemble Health Partners to help transform healthcare finance solutions.

Posted 5/28/2026full-timeNewport News • Virginia • 🇺🇸 United StatesJunior💰 $19 - $20 per hourWebsite

About the role

Key responsibilities & impact

Responsible for obtaining patient insurance and financial information to determine estimates and collect on estimated patient liabilities (including copays, deductibles, co-insurance, and past due/outstanding balances after financial assistance has been applied) and meeting assigned daily point of service (POS) collection goals.
Carry out notifications to recently discharged (within 7 days) bedded patients that did not pay estimated liabilities including attempts within account notations.
Partner in daily cashiering responsibilities as assigned by client, including but not limited to daily cash reconciliation and daily deposit functions.
Responsible for flat-rate contracts, bundled services, and all applicable self-pay options.
Facilitate internal and external communication with key stakeholders on case statuses and escalations.
Collaborate with Case Management and/or Utilization Management regarding regulatory form completion, including but not limited to Hospital Inpatient Notices of Non-Coverage (HINNs), Lifetime Reserve Day (LTR) declinations, etc.
Responsible for running, monitoring, and working on the missed collection opportunities report for potential process improvements and follow-up, making at least three documented attempts each day to visit or contact patients when listed in an inpatient status.
Maintain Client and/or Ensemble-specific work queues as applicable to the FC role, including unbilled edits.
Completes various follow-up reports as assigned including but not limited to accounts requiring next-day verification and denial root cause analysis.
Manage communications with patients that are unable to make payments while in-house.
Ensure completion of all required registration-related consents/forms at or after patient admission.
Develop and submit CFO escalations of uncollected estimated liabilities in compliance with existing financial clearance policies.
Assists eligibility specialists in the verification of insurance information such as: Medicaid and charity processing, complete payor searches for secondary coverages, query coverage for self-pay patients and provide coordination of benefits education.
Work daily queues to complete, update, and clear any unbilled accounts as needed and assigned.

Requirements

What you’ll need

1 - 3 years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
High School Diploma/GED Required
CRCR Required within 9 months of hire (Company Paid)

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial information collectioncash reconciliationreport monitoringdenial root cause analysisinsurance verificationpatient account managementprocess improvementbillingself-pay optionsregulatory form completion

Soft Skills

customer servicecommunicationcollaborationinquisitiveopenness to innovationproblem-solvingattention to detailadaptabilityinterpersonal skillstime management

Certifications

CRCR