Instructional Design Specialist
SAE International
Learning Specialist
Enova International
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $65,000 per year
Job Level
JuniorMid-Level
About the role
- Lead daily virtual training sessions for contact center new hires as well as occasional training sessions for more tenured employees to address ongoing education needs.
- Develop and maintain expertise on Enova’s brands and contact center functions.
- Educate new employees on product details, contact center scripts and processes, and essential interpersonal skills to promote customer satisfaction.
- Maintain knowledge and awareness of big-picture business objectives and updates to ensure training remains up-to-date and directly supports operational success.
- Document and maintain records related to new hire performance in the classroom.
- Monitor and report on key training performance indicators (e.g. trainee performance metrics, class completion rates, and post-training performance outcomes).
- Liaise with stakeholders across departments to pinpoint performance gaps and assess training requirements.
- Collaborate with peers on the Learning & Development Team to develop and/or update comprehensive training materials.
- Identify areas for improvement within existing training programs, propose optimized training approaches, and integrate enhancements into training materials.
Requirements
- 2+ years of previous training, teaching, and/or coaching experience in a high-demand, high-output role with a proven record of success and accomplishment.
- Skilled facilitator with the ability to manage and engage groups in a virtual setting.
- Knowledge of adult learning best practices.
- Experience with online and web-based videoconferencing platforms.
- Experience with presentation software such as Google Slides or PowerPoint and spreadsheet software such as Google Sheets or Excel.
- Tech-savvy, able to quickly learn new platforms, software, and technology.
- Excellent time management and project management skills; experienced at balancing multiple projects and responsibilities.
- Clear, professional communicator with strong emotional intelligence. Able to influence others and gain stakeholder buy-in.
- Capacity to work independently and collaboratively.
Benefits
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
trainingteachingcoachingfacilitationadult learning best practicesproject managementtime managementperformance metricstraining program optimization
Soft skills
communicationemotional intelligencestakeholder engagementcollaborationindependencegroup managementinterpersonal skills
