Training Specialist
Personified
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $40 - $55 per hour
Job Level
JuniorMid-Level
Tech Stack
Cyber Security
About the role
- Prepare customized training decks for client-facing security sessions.
- Host and co-present client security trainings alongside Personified team members.
- Update and maintain training materials for usability-focused topics, including 1Password, data retention, and passkeys.
- Collaborate with internal stakeholders to ensure training materials reflect current best practices and client environments.
- Adapt content and presentation style to suit a variety of audiences and technical comfort levels.
- Contribute to ongoing improvements in how we deliver and measure the impact of our training programs.
Requirements
- 2–4 years of experience in IT, cybersecurity, or client-facing training and education roles.
- Proven ability to translate complex technical or security concepts into clear, accessible content for non-technical audiences.
- Strong presentation and facilitation skills — confident leading live client trainings and adapting style to different audiences.
- Experience creating and updating training materials or documentation using Google Workspace (Slides, Sheets, Docs, Meet).
- Familiarity with usability and security tools such as 1Password, passkeys, Google Workspace, Microsoft, and Slack.
- Demonstrated customer service mindset — responsive, empathetic, and solutions-oriented in every client interaction.
- Comfort working in a remote, fast-paced environment and communicating through tools like Slack and Google Meet.
- Self-starter with strong organization and follow-through skills; able to manage multiple client deliverables with attention to detail.
- Prior experience supporting progressive organizations, nonprofits, or mission-driven clients is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cybersecurityclient-facing trainingtraining materials creationdocumentationpresentation skillsfacilitation skillscontent adaptationusability-focused topicsdata retentionpasskeys
Soft skills
customer service mindsetempathysolutions-orientedorganization skillsattention to detailself-starteradaptabilitycommunication skillscollaborationresponsiveness