Personified

Account Manager

• As a Senior Account Manager, you will serve as a trusted partner and main point of contact for mission-driven clients , ensuring they receive responsive, high-quality IT and cybersecurity support.
• You will use your project management expertise to lead complex initiatives from scoping through execution.
• You’ll manage timelines, coordinate across internal teams and external partners, and ensure deliverables are met in dynamic, fast-paced environments.
• You will work closely with the Director of Technical Programs and play a key role in client onboarding, ongoing account management, internal process improvements, and team coordination.
• If you have deep experience managing client relationships and excel at guiding complex projects while maintaining a spirit of collaboration and trust, we’d love to hear from you.
• We’re especially excited to meet candidates who understand the unique needs of mission-driven organizations and are motivated by the opportunity to support their work.
• Responsibilities: Account Management and Project Management and Strategic Partnership and Internal Team Support

Senior Account Manager

Operations

• Audit and evaluate current internal documentation across departments
• Develop clear, standardized SOPs in collaboration with key stakeholders
• Identify gaps in process documentation and recommend improvements
• Work directly with department leads to understand workflows and translate them into structured documentation
• Create and implement a scalable reporting structure to surface team outputs, performance, and priorities
• Ensure documentation is consistent, accessible, and aligned with company goals and compliance standards
• Recommend tools, templates, and systems to maintain long-term documentation hygiene

Senior Account Manager

Operations Documentation and Process Consultant