Personified

Content Manager

• Develop and maintain reusable training deck templates; customize per-client for environment, security context, and audience technical level prior to each engagement.
• Host and co-present client AI workshops and security trainings alongside Personified team members.
• Update and maintain training materials for usability-focused topics, including 1Password, data retention, and various AI tools.
• Adapt content and presentation style to suit a variety of audiences and technical comfort levels.
• Create original content and curricula that scale: live session decks, written guides, recorded sessions, and structured onboarding.
• Mentor team members across departments as they take on new responsibilities in security and training, building internal capability and confidence over time.
• Collaborate with internal stakeholders to ensure training materials reflect current best practices and client environments.
• Write documentation that a successor or new team member could pick up and use without your help.
• Partner with Client Support, IT Operations, and Engineering leads to ensure training reflects how the team actually works and what clients actually need.
• Track training outcomes and iterate; measure what's landing and adjust accordingly.
• Serve as Personified's internal subject matter expert on training, AI adoption, and security awareness, helping staff build confidence and capability over time.
• Collaborate with marketing and partnership teams to share these messages externally to help bring in new clients, and engage a wider audience.

Director of Training – Content