Understands the requirements of customers within the project and helps define the technical solution to achieve a successful customer outcome
Creates estimates for client engagement deliverables
Takes personal responsibility for ensuring the customer’s problems are resolved
Develops and maintains strong, productive relationships with customers
Develops strong relationships with R&D and delivery teams, resellers, and system integrators
Takes ownership of multiple solutions to maximize the value the software provides for Enable customers
Actively contributes to the successful implementation of proposed solutions: writing code and resolving technical and design issues during the implementation phase and go-live
Partners with Functional Consulting, Project Management and Clients to provide feedback on overall solution design and lead definition of technical solution architecture
Acts as a conduit between customers and technical teams
Works on multiple projects
Maintains a high-level of technical competence and domain knowledge of ERP and Enable products, researching new releases and updates and sharing learnings with the team
Provides solution architecture support and technical guidance to other members of the team
Identify technical strengths and weaknesses of team members and work with them to grow and improve their skillsets
Provide training and ongoing mentoring to the team, including supporting Technical Design Reviews and Code Reviews
Assess reported product gaps and raises relevant requirements to the R&D team
Proactively identify and address internal process gaps
Ensure the Technical Design of software customizations meets the agreed upon customer requirements are thoroughly documented
Provides technical issue resolution for escalated Project and Support incidents and tickets
Leads by example through high-quality, hands-on practical development work and a professional approach
Undertakes additional tasks, responsibilities, and ad hoc projects as and when requested
Ensure all billable work is accurately tracked and billed effectively
Ensure timesheets are submitted on time and accurately recorded
Requirements
Relevant post-secondary qualification or substantial relevant work experience
At least 5-8 years’ experience in ERP software implementations
Proven experience designing and implementing enterprise-grade RESTful APIs for scalable, high-availability systems
Experience in identifying and driving process improvements
Experience in coaching and developing team members, including conducting code reviews
Experience working with key customers to deliver customization requirements
Technical architecture, requirements gathering, and business analysis experience
Experience in Finance, Supply Chain or Manufacturing with an in-depth understanding of related business processes
BS in Computer Science or similar, or equivalent experience (preferred)
8+ years' experience delivering customizations for ERP platforms (preferred)
5+ years’ experience designing and architecting ERP customizations (preferred)
Expertise in SQL performance tuning, .NET, and C# (preferred)
Ability to travel up to ~20% typically, potentially up to 50% in some cases