Senior Customer Success Manager
Introhive
National Vice President, Consultant Relations
Employer Direct Healthcare
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Execute consultant relations strategy and build partnerships with top consulting and brokerage firms to drive referrals for Lantern’s surgery, cancer, and infusion products.
- Educate consultants and brokers on Lantern’s value proposition and differentiators and develop tailored content in partnership with marketing and sales enablement.
- Gather insight and feedback from consultant partners to continuously refine messaging and support.
- Partner closely with Sales, Solutions Consulting, and Client Success on consultant-led client growth, deal strategy, and expansion opportunities.
- Build relationships at both national and regional levels to influence and educate consultant intellectual capital.
- Stay close to active deals when appropriate, leveraging consultant/broker relationships to influence decision factors.
- Identify opportunities for improvement within and outside the consulting relations mandate and recommend how to address them.
- Establish strong cross-functional relationships with analytics, clinical, marketing, network, member services, and related functions to ensure a “one team” approach.
- Drive top-of-funnel growth (employee lives added via consultants/brokers), overall net ACV revenue growth, win rate, education penetration, and engagement on qualified opportunities.
- Role is remote (USA) with travel required.
Requirements
- 15-20 years of professional experience working with employer health care benefits, in both health and benefits consulting and in a client- or consultant-facing role within a health care solution/vendor.
- Deep relationships and credibility across 1 or more of the top consulting/brokerage firms.
- Ability to influence client and consultant points of view and decisions with a thoughtful, data driven perspective, supported by real-life experience.
- Experience in consultative sales or business development.
- Strong communication skills, both written and verbal, with the ability to confidently convey complex information and messages to a broad and diverse audience, both internal and external.
- Clear understanding of the mechanics of self-funded medical plans and the relationships between health plans/third party administrators, health care providers, and plan sponsors.
- Effective interpersonal skills with the ability to work independently and within a team environment, both externally facing and behind the scenes.
- Comfortable working in a high-growth, fast-changing environment; organized, adaptable, diligent, and self-motivated.
- Passion for Lantern’s mission and collaborating with others.
- Bachelor’s degree required.
- Preferred: Strong analytical skills, including experience working with medical claims data to project savings/program impact.
- Preferred: Knowledge of broader ecosystem of point solutions and health care disruptors selling to self-funded employers.
- Preferred: Ability to adopt continuous improvement mindset and actively contribute to the processes and procedures of the larger Commercial team.
- Preferred: Experience in an early / growth stage business.
