Customer Success Manager
TiPJAR®
Senior Customer Success Manager
Introhive
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Act as a trusted advisor and strategic partner to customers throughout their post-sales journey.
- Partner with customers to define success plans, key objectives, and measurable outcomes.
- Build and maintain strong relationships with stakeholders at all levels, acting as a strategic consultant and advocate.
- Monitor account health, analyze usage trends, and proactively address risks to ensure long-term satisfaction and retention.
- Drive product adoption by helping customers unlock the full potential of the platform.
- Resolve escalations quickly and effectively by collaborating across internal teams.
- Lead renewal conversations while identifying opportunities for upselling and cross-selling aligned with customer needs.
- Collaborate with Sales, Product, Marketing, and other teams to deliver seamless customer experiences.
- Represent the customer’s voice internally, sharing insights that shape product development and company strategy.
- Nurture customers into advocates who are eager to share their success stories.
Requirements
- 5–10 years of experience in Customer Success, Account Management, or a related customer-facing role in SaaS or technology.
- Proven success driving renewals, account growth, and customer satisfaction.
- Exceptional communication skills—able to translate complex ideas into clear, actionable guidance.
- Strong relationship-building ability with a wide range of customers, from SMBs to large enterprises.
- Data-driven and detail-oriented, comfortable with reporting and analysis.
- Tech-savvy and quick to learn new platforms (experience with CRMs or customer success tools a plus).
- Adaptable multitasker who thrives in a fast-paced, dynamic environment.
- Bachelor’s degree in Business Administration or equivalent experience.
- Legal entitlement to work in Uk.
- Willingness to undergo Criminal Background & Credit Checks (paid by employer).
