Employer Direct Healthcare

Manager

• Lead proactive, multi-channel outreach (phone, email, mail) to newly identified members diagnosed with cancer or referred for infusion therapy.
• Clearly articulate the value of Lantern's navigation program and address barriers to enrollment.
• Achieve and exceed monthly activation targets across assigned client book of business, tracking performance against KPIs including call rate, engagement rate, and conversion rate.
• Develop and refine member activation playbooks, outreach scripts, and engagement sequences tailored to oncology and infusion populations.
• Partner with the outbound and clinical teams to ensure seamless warm handoffs for newly activated members entering nurse navigation or center-of-excellence referral workflows.
• Define and maintain data standards, segmentation frameworks, and audience management practices that enable personalized, compliant, and scalable member communications.
• Serve as the subject matter expert on member activation strategy for assigned client accounts, participating in escalated client-facing calls alongside Account Management as needed.
• Collaborate with Analytics to interpret activation funnel data, surface insights, and recommend optimizations to outreach cadences and messaging.
• Partner with Product and Technology on continuous improvements to activation tooling, CRM workflows, and reporting dashboards.

Member Activation Manager, Cancer & Infusions

Compliance

• Write scripts (Python, SQL, APIs) to pull evidence directly from source systems (AWS, Azure, IAM platforms, endpoint agents, CI/CD pipelines), eliminating manual evidence collection
• Build and maintain continuous control monitoring workflows integrated into engineering pipelines, not just GRC platforms
• Design compliance-as-code and policy-as-code approaches; own the technical architecture of how controls are tested automatically
• Operate and extend the GRC platform (ServiceNow GRC, Drata, OneTrust, or equivalent) as an engineer, not just a user, including building integrations and automating evidence routing
• Build and maintain Lantern’s AI risk register and AI systems inventory, including pre-deployment risk assessments for new AI use cases across our benefits platform in partnership with Engineering and Product
• Implement AI governance controls aligned to the NIST AI RMF, covering model risk, bias, transparency, and accountability, with a bias toward automated monitoring over manual review
• Monitor HHS AI policy, EU AI Act, and state-level regulation; translate emerging requirements into actionable, automatable controls
• Govern AI systems used within the GRC function itself, including any LLM-powered evidence analysis or control monitoring tools
• Own the HIPAA Privacy and Security compliance program: risk assessments, remediation tracking, workforce training coordination, and ongoing monitoring
• Support HITRUST CSF certification and SOC 2 Type II audit cycles as a technical contributor, building automated evidence pipelines rather than collecting evidence manually
• Map the control environment against NIST CSF; identify gaps and build a prioritized, automatable remediation roadmap
• Build and maintain the enterprise risk register with automated KRI tracking and outcome-based reporting for leadership
• Run the third-party risk management (TPRM) program with a continuous monitoring posture: automated vendor monitoring rather than point-in-time assessments
• Conduct vendor risk assessments with emphasis on cloud vendors handling PHI and AI/ML vendors embedding models into products we purchase

Senior GRC Engineer

Salesforce Administrator

• Serve as a system administrator for Salesforce Health Cloud environment
• Manage user setup, profiles, roles, permissions, and security settings
• Configure and maintain Health Cloud objects including Care Plans, Patient Lists, and Care Team assignments
• Perform regular system audits, data backups, and health checks
• Manage sandbox environments and support release management processes
• Ensure the platform adheres to HIPAA, HITECH, and organizational compliance standards
• Collaborate with developers on complex requirements requiring Apex or LWC

Senior Salesforce Administrator

• Administer employee benefits programs, including health, dental, vision, life, disability, retirement plans, wellness programs, and leave policies.
• Serve as the primary point of contact for employees and vendors regarding benefits questions, enrollments, and issue resolution.
• Act as point of contact for employee leaves.
• Conduct regular compensation analyses, including market benchmarking, internal pay equity reviews, and salary and job structure maintenance.
• Support annual compensation and bonus cycles, including data preparation, calculations, and communications.
• Ensure compliance with applicable federal, state, and local laws related to compensation and benefits.
• Collaborate with People, Finance, and Payroll teams to ensure seamless execution of rewards programs.
• Assist in the design, implementation, and continuous improvement of total rewards programs to support company goals.
• Prepare reports and dashboards to monitor total rewards metrics and provide insights to leadership.
• Perform other People Team responsibilities as necessary.

Total Rewards Manager

Solutions Engineer

• The Solutions Consultant will be a key deal strategist. Collaborate with Sales, Client Success and Consultant Relations to analyze prospective and current client needs, propose best-fit solutions, and help execute on a tailored growth/retention plan for the opportunities to which they are assigned.
• Serve as a resident expert on product offering questions (current and roadmap), savings projections and other analytics, network footprint, quality methodology, technical integrations, member experience, success stories and general industry knowledge for the Commercial teams and prospective clients. They will tailor best practice recommendations around plan design, ecosystem integrations, targeted marketing, etc. to the prospect/client based on their expertise.
• Support growth and retention by providing expertise throughout the sales and renewal/upsell process, including evaluating best fit solutions in collaboration with Health Plan and Channel Sales/Client Management/Consultant Relations, and ensuring thorough discovery is completed.
• Act as a bridge to the rest of the organization, helping to bring together the appropriate internal stakeholders to support the deal (e.g., Consultant Relations and Channel Partnerships), and taking a key role in supporting presentations, product demonstrations and RFP’s.
• Work internally to solution complex and/or non-standard prospective client requirements, across Product, Network, Analytics, Implementation, Operations, Legal, Finance, Member and Partner Marketing, Client Success and Clinical teams. Serve as a bridge between the sales process and ongoing Client Success to ensure proposal commitments are identified and delivered upon. Understand and answer custom RFP questions and follow-up inquiries/BAFO requests to create standard responses that are field-tested.
• Share learnings and themes from the field back with cross-functional leadership for broader adoption into product packaging and go-to-market processes.

Solutions Consultant

Project Manager

• Serve as the primary internal and external point of contact for eligibility, data triage, and integration setup.
• Lead end‑to‑end project management for new file implementations, renewals, and integration enhancements.
• Gather, document, and validate all integration requirements, ensuring alignment across stakeholders.
• Create and maintain process flows, technical documentation, and integration guides.
• Track timelines, deliverables, and milestones; provide proactive status updates to clients, brokers/consultants, and internal teams.
• Develop and maintain accurate documentation for electronic file specifications, reporting requirements, and operational processes.
• Establish and track key performance metrics to measure integration health and operational efficiency.
• Oversee data validation, quality checks, and change management activities related to eligibility and reporting setup.
• Communicate clearly and concisely in both verbal and written formats, ensuring stakeholders understand requirements, timelines, and next steps.
• Support Client Success and Implementation teams by providing integration expertise during onboarding, renewals, and escalations.

Integrations Project Manager

Implementation Specialist

• Provide end-to-end ownership of client implementations
• Implement clients, new file implementations, client renewals
• Support ongoing operations and drive implementations to completion
• Facilitate client, vendor, and internal implementation calls
• Develop successful project plans for implementation
• Track tasks and dependencies, ensuring communication and updates to stakeholders
• Update stakeholders on progress, risks, and critical milestones
• Refine and update SOP’s and resources for consistency in delivery
• Develop trackable metrics to measure successful launches
• Act as primary point of contact for operational projects and client customization needs
• Manage all client launch deliverables, timelines, and QA of deliverables
• Coordinate with internal groups and gather requirements from each department

Implementation Manager

Data Engineer

• Architect and build platform foundations, including Observability, lineage, Quality Control Frameworks, while ensuring scalability, performance, and security.
• Modularize platform frameworks to support diverse data needs, a variety of data formats (EDI, API, JSON, etc.), and deliver batch and real-time insights.
• Collaborate with Data Engineers, Architects, and Business Analysts in building pipelines and data models to improve the reliability and interpretability of data for analytical and business needs.
• Build technical design documents, evaluate emerging technologies, and lead proof-of-concept initiatives to validate solutions.
• Champion software engineering best practices, including code standards, effective review processes, CI/CD, and Data Infrastructure.
• Evolve platform capabilities to integrate ML and AI Models to accelerate business use cases.
• Adopt an iterative product development mindset to solve for challenges on the platform.
• Partner with business stakeholders and technology leadership to define Data Strategy, Roadmap, and hiring for future needs.
• Foster a positive team environment that embraces continuous learning and technical innovation.
• Mentor team members and build a high-performance engineering culture through collaboration and knowledge sharing.

Principal Data Engineer

• Design and implement robust, scalable, and high-performance data pipelines
• Implement Data Ingestion, transformation, and Data Quality features to support Application Engineering, Analytics, and various Business Verticals across the organization.
• Collaborate with Data Engineering Manager, and Product in building data models to improve reliability and interpretability of data for analytical and business needs.
• Design, develop, and maintain robust data export solutions to facilitate the efficient transfer of data to external systems and platforms.
• Actively contribute to the creation of design documents, assess technologies, and conduct Proof of Concepts (PoCs).
• Experience supporting production jobs and mitigate issues in a timely manner.
• Write unit, integration, and functional tests for new features.
• Contribute to the Technology Roadmap, PR Reviews and formulate standards/best practices.
• Bring in a positive attitude and foster a culture that embraces continuous learning and Innovation.

Data Engineer II

Senior Data Engineer

Bilingual

• Manage a full, active caseload of members with cancer diagnoses, providing individualized navigation, education, and clinical support from diagnosis through survivorship.
• Conduct comprehensive oncology intake assessments to establish member needs, goals, and care priorities.
• Educate members and families on diagnosis, treatment options, clinical pathways, and available resources using evidence-based, NCCN-aligned and ONCC-aligned guidance.
• Provide fluent, culturally competent oncology navigation support to Spanish-speaking members, conducting clinical calls in both English and Spanish.
• Coordinate multidisciplinary care by facilitating communication between members, treating providers, and the broader LCC team.
• Identify and address barriers to care including psychosocial, financial, and logistical needs; connect members with appropriate support resources.
• Complete accurate, timely documentation of all member interactions and clinical activities within Lantern's care management platform.
• Complete all outreach, follow-ups, and care coordination tasks within defined timeframes.
• Participate in call auditing processes and consistently apply feedback to maintain and improve quality of care delivery.
• Collaborate closely with the Lead ONN, LCSWs, Medical Records Specialists, Care Advocates, and cross-functional partners.
• Contribute to team meetings, case reviews, and quality improvement initiatives.
• Adhere to Lantern workflows, clinical protocols, and documentation standards at all times.

Oncology Nurse Navigator, Bilingual – Spanish

Risk

• Support the build-out of Lantern’s risk register by conducting risk identification workshops, defining risk taxonomy, assigning ownership, and establishing likelihood/impact scoring
• Map current control environment against the NIST CSF function; document gaps and develop a prioritized remediation roadmap
• Establish recurring risk review cadence with business unit owners
• Maintain and evolve the risk register as a living document; produce regular risk reporting for leadership
• AI governance framework aligned to the NIST AI RMF — covering model risk assessment, bias considerations, transparency standards, and accountability structures
• Build and maintain an AI systems inventory with risk ratings; assess new use cases before deployment in partnership with Engineering and Product
• Monitor emerging AI regulatory guidance (HHS, EU AI Act, state-level) and translate into actionable controls
• Manage ongoing HIPAA Privacy and Security compliance programs: gap assessments, remediation tracking, and workforce training coordination
• Support SOC 2 Type II, HITRUST CSF, and other applicable audit cycles
• Support TPRM activities including vendor risk assessments and vendor tiering maintenance

Senior Governance & Risk Analyst

Marketing

• Build and operationalize scalable, modular marketing design systems that reduce one-off creative work, increase production velocity, and empower our organization with tools and templates that drive enterprise brand consistency across all customer-facing channels.
• Create and maintain modular direct mail systems that support scalable production.
• Develop a PowerPoint master system that supports enterprise growth.
• In partnership with demand generation and events teams, build reusable conversion-optimized components.
• Work closely with internal teams to modularize ESP-native block systems.
• Maintain centralized Figma libraries and token governance.

Marketing Design Systems Specialist

DevOps Engineer

• Define and track SLOs/SLIs/error budgets for critical healthcare services
• Build and maintain observability platforms (monitoring, logging, alerting, tracing) using Datadog and Azure Monitor
• Lead incident management processes using Rootly, including on-call rotations, runbooks, and post-incident reviews
• Automate operational toil through Infrastructure-as-Code (Terraform) and custom tooling
• Design and implement disaster recovery and business continuity strategies
• Collaborate with development teams to improve service reliability through architecture reviews and chaos engineering
• Optimize system performance, capacity planning, and cost efficiency for Azure infrastructure
• Ensure production systems meet HIPAA, SOC 2, and other regulatory requirements
• Maintain and improve CI/CD pipelines to support safe, rapid deployments
• Mentor junior engineers and foster a culture of reliability and operational excellence

Senior Site Reliability Engineer

Cloud Engineer

• Design, implement, and maintain secure, scalable, and highly available Azure cloud infrastructure to support Lantern’s healthcare solutions.
• Collaborate with cloud architects, engineers, application developers, and InfoSec teams to deliver enterprise-grade cloud platforms that meet HIPAA, SOC 2, and other regulatory requirements.
• Develop and maintain Infrastructure-as-Code (IaC) using tools such as Terraform to automate provisioning, configuration, and deployment of Azure resources.
• Implement and optimize CI/CD pipelines using Azure DevOps and GitHub Actions to support agile software development and rapid release cycles.
• Ensure robust monitoring, observability, and alerting for production systems; proactively address incidents and contribute to incident response.
• Participate in cost optimization efforts by monitoring resource usage and recommending efficiencies for cloud spend.
• Contribute to disaster recovery planning, business continuity, and uptime strategies for critical healthcare applications.
• Maintain comprehensive documentation for infrastructure, deployments, and operational procedures.
• Participate in cross-functional meetings with product, engineering, and compliance teams to ensure infrastructure aligns with business and regulatory goals.
• Mentor junior engineers and support a culture of collaboration and continuous improvement within the team.