Manager, Clinical Operations Programs

Employer Direct Healthcare

Manager Clinical Operations Programs leading healthcare initiatives and team operations at Lantern. Overseeing clinical programs and ensuring effective service delivery in a hybrid environment.

Posted 7/13/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare program management and clinical operations, with a strong focus on data analysis, team leadership, and operational excellence. Proficient in developing scalable workflows and ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Healthcare Program ManagementClinical Operations LeadershipData Analysis and ReportingTeam Development and TrainingRegulatory Compliance (HIPAA, CMS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Program ManagementClinical OperationsData AnalysisPerformance Dashboard DevelopmentWorkflow DesignQuality ImprovementHealth CoachingHealth EducationMember EngagementOperational Review

Soft Skills

Excellent CommunicationOrganizational SkillsStakeholder ManagementTeam CollaborationProblem-Solving

Tools & Technologies

Microsoft Office SuiteExcelSharePointPerformance Dashboards

Industry Keywords

HealthcarePatient EngagementOperational ExcellenceContinuous ImprovementProgram Compliance

About the role

Key responsibilities & impact

Oversee daily CCS team operations including staffing, scheduling, and workload management to ensure consistent service delivery and member experience.
Serve as the primary escalation point for clinical, operational, and member experience issues, removing barriers to care delivery.
Conduct regular 1:1s, team check-ins, and operational reviews to maintain alignment and accountability.
Lead rollouts of new tools, systems, and processes; train team members and drive adoption of updated workflows and protocols.
Champion a culture of continuous improvement and operational excellence.
Lead strategic and operational program initiatives from scoping through execution, defining goals, success metrics, deliverables, and resource plans.
Design and implement scalable workflows to support program growth, new client onboarding, and expanded member reach.
Document and standardize best practices across the CCS team and partner operations; build tools and resources to support accurate, consistent member information delivery.
Identify inefficiencies and lead continuous improvement initiatives aligned with Cancer Care and Infusion strategic priorities.
Collect, analyze, and interpret operational data to inform decision-making and measure program success.
Build and maintain dashboards and reports to track KPIs, surface insights to leadership, and drive corrective action where needed.
Ensure program compliance with HIPAA, CMS, and internal policies; support quality improvement initiatives and prepare regular performance reports for leadership and stakeholders.
Work closely with Clinical Operations, Strategy, Product/Tech, and Implementation teams to align on goals and ensure seamless execution across care settings.
Partner with senior leadership on high-priority initiatives, providing structured recommendations on new opportunities, pilots, and partnerships.
Serve as a key connector and liaison between the CCS program team and senior leadership, facilitating communication and eliminating organizational silos.

Requirements

What you’ll need

Bachelor's degree in a health-related field (Nursing, Public Health, Health Administration, Health Sciences, or similar); Master's preferred
5+ years of experience in healthcare program management, clinical operations, or a related health services role
Background in health coaching, health education, or direct patient/member engagement
Demonstrated experience leading and developing a clinical or health services team
Strong analytical and data literacy skills; comfortable building and interpreting performance dashboards and reports
Proficiency in Microsoft Office Suite, including Excel and SharePoint
Excellent communication, organizational, and stakeholder management skills
Ability to work independently in a hybrid environment; must be Dallas area based

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements