Business Operations Lead

Employer Direct Healthcare

Business Operations Lead improving execution and data integrity for the Emerging Markets at Lantern. Collaborating with Client Success Managers and driving alignment across the organization.

Posted 6/10/2026full-timeDallas • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as an organizing function for the renewals process — tracking timelines, flagging risks, and ensuring nothing falls through the cracks
Pull together analysis, data, and narrative assets to support renewal and retention strategies defined by CSMs — sourcing inputs and assets from across the organization as needed
Own project management for complex, multi-stakeholder initiatives — coordinating timelines, dependencies, and deliverables across Finance, Product, Sales, and other teams to keep renewal strategies and escalations moving forward
Support CSMs on non-standard client requests and escalations that require coordination across multiple internal teams and stakeholders
Act as a connective tissue between CS and the broader organization, helping drive alignment and follow-through on complex initiatives
Create and monitor Salesforce reports to identify data gaps and missing or inaccurate data, proactively reaching out to CSMs with reminders and corrections to maintain data integrity across the org

Requirements

What you’ll need

3–5 years of experience in operations, business operations, or a CS/account management support role
Strong project management skills with experience coordinating across multiple teams and stakeholders
Strong familiarity with Salesforce — comfortable building and interpreting reports
Exceptional organizational skills with a track record of managing multiple priorities simultaneously
Strong communicator who can engage effectively with both frontline team members and senior stakeholders
Proactive, detail-oriented, and comfortable operating in ambiguous situations

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata analysisreport buildingdata integrity

Soft Skills

organizational skillscommunicationproactivedetail-orientedability to manage multiple prioritiesstakeholder engagement