Employ

Implementation Project Manager

Employ

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Lead the functional implementation, including customer resources, in determining customer requirements and translating requirements into operational plans, documentation, and leadership
  • Conduct discovery sessions and help the client understand how to get the greatest value out of their Jobvite solution
  • Partner collaboratively with internal resources including a Project Manager, Integration consultants, Webdev resources, Account managers and Client Success managers to ensure a best-in-class experience for our customers
  • Ensure projects stay within scope, driven towards clear conclusions and be an advocate for executing a repeatable and reliable experience
  • Learn the Lever and Pillar suite of products
  • Analyze, understand, and improve tools and processes to enhance the implementation effectiveness
  • Ensure a high level of customer satisfaction with the product implementation process
  • Manage the change order process for functional items not include in the original scope of work
  • Assist Sales & Account Management in determining Professional Services requirements and scope
  • Provide training/knowledge transfer to clients for technical and non-technical audiences

Requirements

  • BA degree or equivalent combination of education and experience
  • 4+ years of relevant experience managing SaaS solution roll out
  • Experience in ATS, Talent Acquisition, Talent Management, HRIS or Recruitment Marketing software preferred
  • Technical competence including a solid understanding of enterprise software, specifically SaaS
  • Working knowledge of enterprise implementations including batch interfaces and web services
  • Ability to clearly communicate with clients and partner to solve for functional gaps
  • Strong understanding of both technologies and business processes and ability to integrate technical and functional areas translated into product configurations
  • Ability to lead cross-functional teams and provide directions to achieve successful project delivery through a mix of individual contributions and management
  • Strong communication and facilitation skills
  • Ability to manage senior executives and other project resources both internally and externally
  • Ability to effectively prioritize and escalate customer issues as required