Implementation Project Manager
Employ
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the functional implementation, including customer resources, in determining customer requirements and translating requirements into operational plans, documentation, and leadership
- Conduct discovery sessions and help the client understand how to get the greatest value out of their Jobvite solution
- Partner collaboratively with internal resources including a Project Manager, Integration consultants, Webdev resources, Account managers and Client Success managers to ensure a best-in-class experience for our customers
- Ensure projects stay within scope, driven towards clear conclusions and be an advocate for executing a repeatable and reliable experience
- Learn the Lever and Pillar suite of products
- Analyze, understand, and improve tools and processes to enhance the implementation effectiveness
- Ensure a high level of customer satisfaction with the product implementation process
- Manage the change order process for functional items not include in the original scope of work
- Assist Sales & Account Management in determining Professional Services requirements and scope
- Provide training/knowledge transfer to clients for technical and non-technical audiences
Requirements
- BA degree or equivalent combination of education and experience
- 4+ years of relevant experience managing SaaS solution roll out
- Experience in ATS, Talent Acquisition, Talent Management, HRIS or Recruitment Marketing software preferred
- Technical competence including a solid understanding of enterprise software, specifically SaaS
- Working knowledge of enterprise implementations including batch interfaces and web services
- Ability to clearly communicate with clients and partner to solve for functional gaps
- Strong understanding of both technologies and business processes and ability to integrate technical and functional areas translated into product configurations
- Ability to lead cross-functional teams and provide directions to achieve successful project delivery through a mix of individual contributions and management
- Strong communication and facilitation skills
- Ability to manage senior executives and other project resources both internally and externally
- Ability to effectively prioritize and escalate customer issues as required