Employ

Account Executive

• Hunting: Identifying and initiating high-level relationships with franchise partners
• Full lifecycle sales: pre-work, opening statements, and detailed discovery, to informative product demos to evoke the needs of prospects and perform as a trusted advisor
• Attain assigned revenue goal by promoting the Employ brand to our franchise partners
• Demonstrate capabilities and value of Employ in virtual settings and in-person
• Attend conferences to establish new franchisor relationships (10-20% travel)
• Creating and driving account acquisition and penetration plans for each of your franchise partners
• Leverage CRM to manage your prospective and current franchisor pipeline

Account Executive - Franchise

Project Manager

• Lead the functional implementation, including customer resources, in determining customer requirements and translating requirements into operational plans, documentation, and leadership
• Conduct discovery sessions and help the client understand how to get the greatest value out of their Jobvite solution
• Partner collaboratively with internal resources including a Project Manager, Integration consultants, Webdev resources, Account managers and Client Success managers to ensure a best-in-class experience for our customers
• Ensure projects stay within scope, driven towards clear conclusions and be an advocate for executing a repeatable and reliable experience
• Learn the Lever and Pillar suite of products
• Analyze, understand, and improve tools and processes to enhance the implementation effectiveness
• Ensure a high level of customer satisfaction with the product implementation process
• Manage the change order process for functional items not include in the original scope of work
• Assist Sales & Account Management in determining Professional Services requirements and scope
• Provide training/knowledge transfer to clients for technical and non-technical audiences

Implementation Project Manager

Customer Success Manager

• Lead and scale JazzHR digital customer experience strategy aligned to company goals and customer needs.
• Lead and coach the Digital CS team to drive performance, accountability, and team development.
• Act as a voice of the customer and subject matter expert in digital success, identifying experience gaps and championing improvements across the org.
• Represent Digital CS in cross-functional planning with Product, Marketing, RevOps, and Support to ensure aligned execution and strategy.
• Stay ahead of trends in AI, automation, and digital success to continuously enhance our service model.
• Own and enforce service-level adherence, queue health, and prioritization workflows to ensure timely and consistent customer engagement.
• Monitor and optimize key digital CS KPIs (e.g., time to resolution, deflection rate, bot engagement, churn indicators).
• Create systems and processes that promote ownership, responsiveness, and transparency across all levels of the team.
• Lead recurring business reviews and reporting to highlight impact, risks, and opportunities.
• Identify automation and tooling enhancements that reduce manual burden and improve the customer experience.
• Own the strategy and execution for case deflection, including chatbot optimization, help article development, and proactive in-app messaging.
• Partner with Product and Support to identify friction points and prioritize self-service resources that drive measurable efficiency gains.
• Enablement & Change Leadership: Develop and deliver training programs, SOPs, and playbooks to support team adoption of new tools, processes, and automation.
• Lead change management efforts to roll out enhancements effectively, gather team feedback, and iterate.
• Foster a high-trust, feedback-oriented culture focused on delivering value and driving outcomes.

Account Executive - Franchise

Implementation Project Manager

Manager, Digital Customer Success