Business Systems, Order to Cash
OpenAI
ERPOracleSQL
Lifecycle Service Support Analyst I
Emerson
full-time
Posted on:
Origin: • 🇨🇷 Costa Rica
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Oracle
About the role
- Scheduling and coordination of service activities
- Managing Oracle system tasks such as receiving, Work in Process (WIP) creation, picklist generation, and requisition-based parts ordering
- Providing consultative support to LCS Technicians in KOB3 business generation and order processing
- Manage receiving processes within the Oracle system and SRMT
- Create and manage Work In Process (WIP) entries
- Generate picklists for parts and components required for various projects
- Process parts ordering through requisitions, ensuring timely procurement and delivery
- Perform technical review of requests to ensure correct products and required documentation
- Collaborate with relevant departments to resolve order fulfilment issues
- Attend to customer inquiries through different communications channels
- Participate in development and improvement of support policies and processes
- Identify trends and provide insights to improve processes and performance
- Complete certifications and trainings required for the role and fulfill quality requirements
- Work in accordance with Quality System to meet customer requirements and ensure timely delivery
- Collect and save documentation to ensure compliance with record retention
- Achieve targets on productivity, service levels, and quality
- Additional tasks as required by management
Requirements
- Bachelor’s Degree or 2 years of Actuation Technology experience
- English Level B2 or above
- At least 3 year of customer service experience is preferred
- Solid prioritizing and organizational skills
- Self-starter
- Excellent oral and written communication and interpersonal skills
- Attention to detail and a high level of accuracy in work
- Proficient in the use of Microsoft Applications
- Proficient with MRP, preferably Oracle
- Experience working with customers and/or sales force
