Providing customer service to the highest standards, responding to customers’ commercial and technical questions or delegating other types of queries to the right owner within the organization
Identifying customer needs, understanding medium sophisticated technical requirements, collaborating closely with customers, sales teams, factories and other departments (as needed) and resolving the best solution to be offered
Sizing and configuring the products according to the technical and commercial requirements such as specifications, application fit, documentation, testing requirements, target lead-time and budget
Creating a quote in Oracle/ My Emerson assists with technical recommendations and submitting the proposal to customers on time, technically and commercially accurate by offering the best solution
Selecting the appropriate technical documentation
Making sure Frame Agreements and Price Agreements are followed and specifying a delivery time for the selected products
Verifying that purchase orders are in accordance with the technical proposal offer and commercial terms. Resolve any technical-related issues that may occur with the customer
Requirements
Bachelor’s degree in Engineering;
Minimum of 1 year of confirmed experience in engineering or similar technical positions;