Elliot Hospital

Counselor

• Responsible for greeting patients.
• Answer telephone calls and provide general information.
• Check-in and check-out patients.
• Schedule appointments and enter and track referrals.
• Scan and index documentation.

Patient Service Representative

Therapist

• Under the general direction of the Chief Radiation Therapist/Manager and direct supervision of the Office Coordinator, is responsible for all facets of front desk operations, including greeting patients, answering phones, scheduling appointments, and entering information into both the hospital and department electronic medical record.
• Greets, registers and "arrives" patient into the department and hospital data management systems
• Verifies demographic and insurance information; scans insurance card
• Obtains patient signatures on required hospital forms and routes appropriately
• Receives incoming telephone calls; responds to calls and visitors while determining the urgency of the situation; triages and/or takes messages
• Enters patient registration, referral information and appointments into the department EMR
• Requests medical records from referring facilities for new patient appointments according to the departmental intake sheet. Follows through on missing documents
• Reviews and sorts patient records coming into the department via fax and prepares for nursing review

Patient Service Representative – Radiation Therapy

Backend Engineer

• Responsible for the installation, configuration, operation, and maintenance of the Epic Reporting, Analytics, and Business Intelligence database platforms
• Manages and maintains various ETL activities throughout multiple production and non-production databases and data warehouse environments
• Configures and maintains multiple MSSQL databases that service multiple production and non-production environments
• Installs and maintains administrative and monitoring tools necessary for high levels of availability and performance of assigned systems
• Understanding performance metrics, monitors server performance, and troubleshoots application issues
• Installs, updates, and maintains various servers, services, and consoles related to the management of assigned systems
• Configures BI application integration with Epic for Single Sign and automated report generation
• Manages RDBMS and BI security and logins for different types of access
• Configures, schedules, and monitors various ETL functions across multiple data warehouse environments
• Troubleshoots and resolves ETL process errors
• Utilizes current IT Service Management software to ensure end user and/or infrastructure generated incidents are logged, dispatched, escalated, and resolved efficiently
• Maintains accurate service request records for reporting purposes
• Follows established guidelines for system change control and system event reporting
• Implements approved changes based on priority and updates relevant documentation.

Database Engineer

Business Analyst

• Responsible for application implementation, all aspects of support, and continuous improvement of information systems.
• Provide advanced level support and supports and mentors other analysts as needed.
• Serve as a subject matter expert for the Epic Cogito suite, including: Reporting Workbench (RWB), Radar dashboards, SlicerDicer, Data Models, and Cogito Data Warehouse components
• Analyze business needs and translate them into technical specifications, report requirements, and data extraction logic.
• Develop, test, validate, and deploy: Reports and dashboards KPIs and scorecards Data extracts and data models
• Ensure data accuracy, completeness, and alignment with organizational reporting standards.
• Troubleshoot issues related to Clarity/Caboodle, RWB, SlicerDicer, and other Epic analytics components.
• Lead information-gathering sessions with business users to understand workflows, reporting needs, and strategic goals.
• Provide recommendations for optimizing reporting workflows and leveraging Cogito capabilities.
• Partner with clinical and business leaders to deliver actionable insights that improve operational performance and patient outcomes.
• Maintain compliance with data governance, privacy, and security standards.

Epic Applications Analyst, Cogito Business Analyst

Recruitment

• Partner with hiring managers to develop and review open positions
• Create job postings and advertising materials
• Organize and attend open houses and job fairs
• Build relationships with universities, career centers, and allied health organizations
• Use diverse sourcing strategies to identify and pipeline quality candidates
• Conduct sourcing, screening, interviewing, and candidate evaluation
• Support hiring managers through the interview process and final selection
• Manage candidate communications, including declinations
• Complete reference checks and verify licenses, education, and background checks
• Prepare and extend offers of employment
• Educate candidates on compensation, benefits, and performance programs
• Coordinate new hire documentation, pre-placement screenings, and orientation scheduling
• Support managers and new hires through onboarding
• Perform additional duties as assigned.

Patient Service Representative

Patient Service Representative – Radiation Therapy

Database Engineer

Epic Applications Analyst, Cogito Business Analyst

Talent Acquisition Partner