Customer Service Representative
Stauer
Customer Care Representative
Element Fleet Management
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$51,800 - CA$71,200 per year
Job Level
Junior
About the role
- Act as liaison between company and customers to process claim information for fleet incident/safety services
- Provide service to customers via telephone and/or electronically
- Assess caller’s needs, clarify information, research issues, and provide solutions or alternatives
- Handle calls efficiently to minimize driver/client time to resolve issues
- Strive for first-call resolution and exhibit applicable empathy during each call
- Meet personal and team qualitative and quantitative targets
- Work effectively in a team environment and provide back-up support for administrative tasks
- Attend in-office trainings, meetings, and events as required
Requirements
- High School Diploma
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
- Ability to learn and navigate new software quickly
- Professional communication with customers via telephone and email
- 1+ years of customer service experience
- Ability to work effectively with others and contribute to team task accomplishments
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Ability to work full-time 5 days per week, which will include one weekend day
- Telecommuting requirements: a quiet dedicated work area, ability to keep all company sensitive documents secure, and access to a high-speed internet connection
- Training availability: Monday–Friday for 2 weeks, 8:30 AM ET to 5:00 PM ET
- Preferred: College/University degree preferred
- Preferred: Contact center experience preferred but not required
- Background check required after conditional offer
