Hive Health

Account Management Operations Associate

Hive Health

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

About the role

  • Own execution of account operations (managing lifestyle discount partners and life insurance partners)
  • Plan and spearhead ad hoc and quarterly wellness webinars for members
  • Supervise Membership Assistants; ensure accurate and timely printing/distribution of cards
  • Track inventory and supply management; prevent stock outs and fulfillment delays
  • Design, document, and improve workflows for AM Ops (partner coordination, event logistics, inventory)
  • Maintain dashboards on card distribution, webinar attendance, and partner utilization; provide weekly reports to AM Leads
  • Serve as point person between AMs, Membership Assistants, vendors, and internal functions (Marketing, Finance, Product)

Requirements

  • 1–2 years in operations, project management, or client services preferred
  • Graduate degree in Psychology, Communications, Information Technology, or Business Administration
  • Strong organizational skills and attention to detail
  • Ability to manage multiple workflows
  • Proficiency in using spreadsheets and dashboards for reporting
  • Self-starter with ownership mindset and proactive in suggesting improvements
  • Strong communication and coordination skills across teams
  • Collaborative team player with adaptability in a fast-paced environment