Hive Health

Data Analyst

• Identify and solve high-impact data problems both independently and by driving cross-functional collaboration, translating business goals into actionable analytics solutions, and actively managing timelines to execute deliverables
• Build advanced, reliable data pipelines and infrastructure to process complex, large-scale datasets while maintaining data integrity and privacy; ensure work is fully traceable and replicable through written documentation, enabling the organization to handle increasing data volume and complexity
• Promote a culture of innovation and provide technical leadership by mentoring junior team members and identifying opportunities for and implementing novel approaches to data challenges or more robust data systems, processes, and tooling

Senior Data Analyst

Customer Support

• Lead end-to-end customer journey mapping, identifying opportunities and friction points to improve overall customer experience across all touchpoints
• Build, implement, and optimize the customer feedback loop, ensuring customer insights translate into product and service improvements
• Oversee the Customer Success team, ensuring that our support agents are able to consistently deliver a delightful user experience
• Serve as final escalation point for complex member concerns
• Partner with Product, Operations, and Marketing to represent the voice of the customer, and champion a patient-first culture across teams within Hive Health

Head of Customer Success – Customer Experience

• Develop high quality and accurate data insights, solutions, and strategies that address key business challenges and drive strategic decision-making for the organization, including adequate design, testing, and experimentation
• Efficiently collect, process, manage, and ensure the data quality of large datasets; build and monitor reliable data pipelines that adhere to data protection standards; and ensure work is fully traceable and replicable through written documentation, enabling the organization to handle increasing data volume and complexity
• Effectively communicate with cross-functional stakeholders to understand and prioritize solving high-impact data problems, and actively manage timelines to execute deliverables

Human Resources

• The HMO Benefits Specialist serves as the key interface between members, healthcare providers, and the HMO teams.
• The role is responsible for accurate processing of member availments, issuance of Letters of Authorization (LOAs), timely call handling, and efficient coordination of inquiries and cases to ensure high-quality service delivery.

HMO Benefits Specialist

Actuary

• Lead the design, development, and implementation of actuarial models to support pricing strategies and new product initiatives
• Analyze healthcare trends, claims experience, and demographic data to inform business decisions and pricing assumptions
• Oversee and mentor the Pricing Specialist, providing guidance on methodologies, models, and reporting
• Collaborate closely with cross-functional teams including Finance, Underwriting, Operations, and Sales to ensure alignment of actuarial insights with business strategies
• Prepare and present clear, actionable actuarial reports and presentations for senior leadership and external stakeholders
• Ensure compliance with local regulatory requirements, actuarial standards, and reporting obligations
• Monitor emerging healthcare and insurance trends to proactively adapt pricing models and risk assessments
• Drive continuous improvement in actuarial processes, tools, and methodologies

Senior Actuary

Business Development Rep

• Own HubSpot CRM: build workflows, create dashboards, launch automations, ensure data hygiene, organize email templates, and maintain CRM playbooks
• Research and implement sales operations best practices, evaluate new CRM features and AI tools, and canvass software/vendors to optimize the BD sales cycle
• Collaborate with Business Development and Marketing teams on CRM initiatives such as refining lead scoring and reactivating cold leads
• Work cross-functionally to carry out CRM enhancements and lead generation initiatives
• Update and improve business reports and dashboards with macro and granular data and provide data-driven support to the Growth team

Business Development Operations Associate

Account Manager

• Own execution of account operations (managing lifestyle discount partners and life insurance partners)
• Plan and spearhead ad hoc and quarterly wellness webinars for members
• Supervise Membership Assistants; ensure accurate and timely printing/distribution of cards
• Track inventory and supply management; prevent stock outs and fulfillment delays
• Design, document, and improve workflows for AM Ops (partner coordination, event logistics, inventory)
• Maintain dashboards on card distribution, webinar attendance, and partner utilization; provide weekly reports to AM Leads
• Serve as point person between AMs, Membership Assistants, vendors, and internal functions (Marketing, Finance, Product)