EF Education First Teachers

Art Director

• Lead by doing: Carry the creative vision with confidence while staying deeply embedded in the work itself — designing, reviewing, and raising the bar through your own output.
• Shape the brand: Drive the evolution of our visual system across channels with intention, craft, and consistency, always ensuring every touchpoint reflects who we are and where we're going.
• Translate strategy into creative: Partner with stakeholders across Sales, Product and Service to take a strategic brief and turn it into bold, measurable creative work. You're comfortable in the room with senior leaders and know how to present ideas with conviction.
• Champion fresh thinking: Stay ahead of digital trends, emerging tools, and cultural moments to keep our creative output sharp, relevant, and distinctly ours.
• Mentor and elevate: Be a genuine leader to the design team. Be someone who invests in their growth, gives real feedback, and builds a culture of curiosity and high craft.
• Execute with care: Oversee campaign and promotional materials like print, digital, social, and beyond with a close eye on quality and deadlines.
• Spread the word: Champion the value of smart, intentional creative across the organization — in small team settings and larger forums alike.

Creative Director

Administrative Assistant

• Build and maintain a high-performing and engaged Tour Director community that consistently delivers exceptional customer experiences.
• Ensure Tour Director supply meets business needs through effective forecasting, recruitment, and workforce planning.
• Drive strong operational performance through effective allocation, cost management, and issue resolution.
• Improve Tour Director retention, engagement, and overall performance.
• Develop a capable and motivated Regional Office team that supports both day-to-day operations and long-term business goals.
• Contribute to continuous improvement initiatives across Japan and APAC Operations.
• **Team & Reporting Structure**
• This role sits within the APAC Operations Management Team and carries dual reporting lines:
• - Functionally to the Senior Manager for TD Management APAC, based in Sydney
• - Operationally to the Senior Director of APAC Operations, based in Tokyo
• The Japan Operations Management Team are direct peers of this role. Collaboration, information-sharing, and joint decision-making with Japan Operations peers are central to how this role operates.
• The same peer relationship applies within the broader APAC Operations Management Team. This role is a full and active participant in the APAC management community, contributing to shared goals, cross-regional initiatives, and collective accountability for operational outcomes across the region.

Regional Office Manager, Tour Directors

Sales Development Rep

• As an Intern on our Sales Development team, you’ll be the first point of contact for new leads generated by our marketing team.
• You’ll reach out quickly, ask smart questions, qualify interest, and guide prospective host families to the right next step—whether that’s a webinar, a conversation with one of our program consultants, or getting started on their Host Family portal.
• Ask thoughtful questions to our potential customers to understand each lead’s situation, timeline, and interest in the au pair program.
• Assess fit and readiness based on clear qualification criteria (and document it accurately).
• Maintain momentum with a mix of calls, texts, and emails. Stay organized while maintaining a fast paced to ensure the customer leads are prioritized.
• Maintain communication with customer leads ensuring they have clear next steps, access to the appropriate resources, and collaborate across teams to get answers to questions quickly.
• Track activity and outcomes in our systems to ensure the team can learn, improve, and forecast effectively.
• Call and consistently follow up with a high volume of customer inbound leads generated by our marketing team.

Sales Development Intern

Program Manager

• Set up and implement learning programs that involve thousands of learners, building and maintaining client loyalty, satisfaction and success.
• Work closely with current or potential clients to define clear KPIs, success criteria, and deliverables, identifying actions for continuous improvement in their learning outcomes.
• Report to clients on the success of learning programs in order to drive results, achieve renewals and assist in growing the accounts, regularly monitoring learning KPIs and account plans to ensure timely renewals.
• Foresee and react to problems rapidly with creative solutions.
• Contribute to best practices for all other team members to ensure successful design and delivery of language training.
• Provide project management skills and advice to Sales teams during tenders and negotiations.
• Be available to travel about 30-50% of the time to visit clients in location.
• As a new role, responsibilities will evolve over time as the business grows.

Education Program Manager

Account Manager

• Own and manager the success of a portfolio of 70-80 accounts
• Sustain and grow travel programs in schools by repeating customers and working with Tour Consultants to create opportunities for growth
• Build relationships with customers by answering questions, proactively addressing departure concerns and providing tour-related expertise
• Use your knowledge of EF procedures to successfully solve pre-tour, on-tour, and post-tour challenges. Don’t worry – after training you’ll be an expert!
• Support teachers and guide emergency situations successfully while groups are on the road
• Sell a product that truly changes students lives by being fearless, focused, and having fun!

• Own and manage the success of a portfolio of 70-80 accounts
• Sustain and grow travel programs in schools by repeating customers and working with Tour Consultants to create opportunities for growth
• Build relationships with customers by answering questions, proactively addressing departure concerns and providing tour-related expertise
• Use your knowledge of EF procedures to successfully solve pre-tour, on-tour, and post-tour challenges. Don’t worry – after training you’ll be an expert!
• Support teachers and guide emergency situations successfully while groups are on the road
• Sell a product that truly changes students lives by being fearless, focused, and having fun!

Financial Planning and Analysis

• Provide direct support and counseling to students and families regarding financial aid eligibility, application procedures, aid awards, and financial planning.
• Review and process financial aid applications in accordance with federal, state, and institutional policies.
• Utilize the Regent Education financial aid management system for processing aid and maintaining accurate records.
• Assist in the packaging, awarding, and reconciliation of student financial aid.
• Collaborate with the Director to identify process improvements and maintain compliance with all relevant regulations.
• Support outreach initiatives such as financial aid workshops, orientations, and webinars.
• Maintain knowledge of current federal and state regulations and institutional policies affecting financial aid.
• Provide support in audits and reporting processes as needed.

Financial Aid Advisor

Product Designer

• Embed in a cross-functional pod (1 Product Designer + 1 Product Manager + 2 Software Engineers), with AI as a core part of the workflow end-to-end, from problem framing through ship. The pod’s focus will likely be aligned to one of our three WoJo brands.
• Lead product design end-to-end within your pod: framing the problem, planning and running user research, designing solutions, prototyping (Figma and AI-assisted code), and partnering with engineering to ship.
• Reconcile user needs and business needs to produce experiences that are exceptional for the traveler and measurable for the business.
• Design complete experiences across all states—happy paths, edge cases, errors, empty, recovery—with accessibility (WCAG 2.2 AA) built in from the start.
• Use AI thoughtfully across your workflow (research synthesis, ideation, rapid prototyping, parallel exploration), with good judgement about when to reach for it and when to lead with human thinking.
• Design AI features that earn user trust through transparency and reliability—thinking through how to communicate uncertainty and handle the moments when the model gets it wrong.
• Take part in the full product development cycle: accessing and analyzing data, writing user stories, contributing to success criteria, and running A/B tests.
• Contribute to and extend our design system.
• Mentor more junior designers and coach PMs and engineers on user-centered thinking.
• Present design work and rationale to audiences from your pod to leadership, shaping a clear story around the problem, the exploration, and the decision.
• Work with tools like Figma, Miro, Confluence, Jira, and a growing set of agentic design and coding tools (e.g. Claude, Cursor, etc.).

Senior Product Designer

Sales

• Work closely with our sales team in various tasks, including but not limited to: Responding to customer inquiries and requests
• Supporting families before their au pair arrives
• Learn to identify and nurture sales opportunities. Manage diverse pipeline/case load
• Develop effective communication and sales skills
• Build strong relationships with customers and colleagues
• Maintain accurate records of sales activities and customer interactions
• Utilize salesforce to track progress and manage day to day
• Participate in a comprehensive training on our product, teams, and sales strategy
• Develop a deep understanding of our customers and their needs
• Actively participate in team meetings, shadow experienced sales representatives, and assist with administrative tasks as needed.
• Hands on training including jumping in and supporting the team where it is needed most at the time

Sales Support Coordinator

• Promover los programas educativos de EF
• Conectar con clientes potenciales y cerrar ventas
• Trabajar en colaboración con el equipo de ventas

Agente de Ventas

Account Executive

• Inbound and Outbound calls to potential new customers - zero cold calls.
• Upgrade and Renew current customers.
• Qualify leads given and turning them into business opportunities.
• Take full ownership of direct sales in the region and reach KPI's and Sales targets.
• Achieve excellent customer service and proactively respond to client queries.
• Performs database and record-keeping activities.

Junior Sales Consultant, Italian Speaker

Junior Sales Consultant, French Speaker

Consultant

• Own a full portfolio of clients, leading complex assessment and insight projects from start to finish
• Design and deliver innovative assessment solutions to address client talent, leadership and performance challenges
• Undertake diagnostic and facilitation work within client organisations
• Act as a trusted adviser, consulting with clients on their issues and recommending the most appropriate solutions
• Become a data analysis and evaluation expert, understanding and reporting data clearly and compellingly for clients
• Provide client insight and market intelligence, bringing a proactive approach to identifying trends and opportunities
• Identify areas to improve assessment solutions and client offerings, and bring forward recommendations
• Lead the development of assessments to measure and enhance performance across the employee lifecycle
• Support the research, build and analysis stages of test and questionnaire development where required
• Apply extensive knowledge of assessment tools to build trusting relationships with internal and external stakeholders
• Proactively identify opportunities to enhance best practice across all client projects, sharing learnings with the wider team
• Take on additional responsibilities beyond direct client consulting, such as improving the assessment portfolio and developing analytics capabilities
• Support colleagues and project managers, and manage the team mailbox when additional capacity is required
• Bring a proactive approach to business development, owning specific sales regions and supporting proposals, RFPs and pitches
• Educate sales colleagues on assessment solutions and identify further opportunities within current client accounts

Senior Assessment & Insight Consultant

• Independently manage your book of business while simultaneously bringing in new business
• Maintain and practice high outreach, follow-up phone conversations
• Average 100+ calls and 3 hours of phone time per day
• Utilize consultative selling techniques to prospect and initiate product interest
• Consistently achieve or exceed sales goals
• Develop an integrated sales strategy to accomplish your goals
• Weekend Work: 1-2 days/month - Take a weekday off when you work a weekend day
• Late Shift Work: 1-2 days/month - Late shifts will be from 11:30 am - 8 pm MT

Bilingual Travel Sales Consultant

• As a member of our high energy, collaborative and competitive sales team, you will play a critical role in developing customer acquisition and retention strategies while simultaneously identifying opportunities to improve the customer experience.
• Your daily activities will involve making outbound sales calls to potential travelers who have expressed interest in group travel through our website and marketing efforts.
• Additionally, you will help maintain interest by continuing the relationship with our past loyal travelers in booking their next Go Ahead Tour.
• Independently manage your book of business while simultaneously bringing in new business
• Maintain and practice high outreach, follow-up phone conversations
• Average 100+ calls and 3 hours of phone time per day
• Utilize consultative selling techniques to prospect and initiate product interest
• Consistently achieve or exceed sales goals
• Develop an integrated sales strategy to accomplish your goals
• Weekend Work: 1-2 days/month - Take a weekday off when you work a weekend day
• Late Shift Work: 1-2 days/month - Late shifts will be from 11:30 am - 8 pm MT